Flappy Casino, Wintopia Casino Support and Complaints Thread

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Updated 13 Dec 2023: Wintopia Casino added to LCB.

Hi Flappy casino rep. Thanks for joining our great community. Welcome! 

Welcome to LCB Forum Flappy Casino Representative 

Welcome to LCB  

Welcome to LCB, we are happy to have you here! 

Welcome, nice to have you here 

Thank you our dear Flappiators, it's exciting to be here! :)

I haven't joined a new casino in ages. I thought I'd try this one mostly due to the name and the enhanced welcome bonus email I received which offered 150% match and 50 free spins

I followed the very specific link in my email but it appeared once I’d arrived that I just might end up with the beige on beige regular bonus. Since I wasn’t sure I’d be receiving this extra chubbier bonus I hit up chat but they were stumped so they requested I send a screenshot of my email. That I had to send Twice! because she couldn’t clearly see the time stamp on my first upload. (sort of sounds like one of those horror can’t get verified no matter how many times you send that photo—but light—stories one reads on slot forums)

So ok, I was good to go but when I tried to deposit using interact E transfer the page wouldn't load, like how a cheap phone would perform I’m guessing, so back to chat and was told to kindly use another browser. That I can do. 

This time my deposit went through but seconds after I noticed that there was no money in my account ?! so back to chat and was asked to kindly provide a screenshot of the deposit from my bank because they could not find any deposit anywhere on flappers. Yikes. 

Did this, now in a heightened state of anxiety and while I was waiting for a reply in chat , that seemed to take a good amount of time for replies btw, like it used to in 2017…anyway while waiting for chat to do whatever it is they do I started poking around Flappys and randomly noticed on some obscure page that my deposit was indeed in the casino but “pending”

Clicked back to my bank app and saw that it showed “auto deposited “ which always means its instantly at whatever casino, if it’s grey in color and says “sent”then the deposit sadly has car trouble and it may take time for it to land at casino. 

So by all means, my deposit has already landed at Flappy?! I’m quite certain of this because…

My neighbour 2 doors down, Verna, a respectable bespectacled divorce’ of a certain age is the bank manager at my branch and just this past July on an afternoon that felt like Dubai explained this bank app action to me , after I stumbled over to her place. And she attends church on Sunday so this is most certainly correct. 

So as of writing this it’s been over 24 hours and I don't think I've ever waited this long for a deposit in my life and earlier today I mistakenly forgot my password at Flappys which I of course remembered once I got booted out after three incorrect tries and was told to hit Chat again for help, oh no, not again not chat again I may as well just apply for a job in chat. I’m here enough. but this time I couldn’t really enter chat and was asked to kindly just leave a message and  help would reply back in email. I guess they don’t want me in chat again. Which I get. So filled out the state your case thing explaining my faux pas hours ago but still nothing

Hello ViciousGames,

Sorry to hear that you have such an issue with this brand. Could you please send us your Casino Username via private message so we can inquire about this matter with Casino Rep?

Thank you in advance.

Hello ViciousGames,

Thank you for sharing your account details with us. We will notify Casino Rep in order to help you with this matter. Once we hear back we will let you know.

Keep you posted.

Dear ViciousGames, 

Flappy team is sorry for the situation that you have faced. 

We can confirm that the transaction was not successful and we did not receive your deposit, the reason why it was not credited to your game account. In this case the money should be returned by your bank within a few days.

We hope that this will not prevent you from using our services in the future and would be happy to see you enjoying your gameplay with Flappy. 

Kind regards, 

Flappy team

Dear LatestCasinoBonuses, I am writing to formally complain about the unresolved deposit issue with Flappy Casino and the misleading information provided by their support team. Despite following all procedures correctly, my funds remain uncredited, and the responses I have received have been both conflicting and unsatisfactory. 1. Background and Transaction Details: Deposit Method: Ethereum (ETH) via the Optimism network Transaction Hash: 0xe2fe554fef069f833f3600cf5effedb937dc844d21db15b8bdc7ee808cf37816 Amount: 0.01168118 ETH (approximately $22.50) Transaction Date: March 10, 2025, 12:28:13 PM UTC Sender: Binance (withdrawn from my Binance account) Recipient Address: 0x8D133B22b453B2F6E07f5042180DE6895C8B03a1 2. Issues and Misleading Information: Conflicting Transaction Information: I was informed via live support—prior to making the deposit—that using Optimism (Ethereum) was acceptable and that all details were correct. Despite this confirmation, the casino’s support later referred to my deposit as being associated with Solana instead of Ethereum, providing a wrong transaction ID that does not match the blockchain evidence. Wallet Address Discrepancy: I copied the deposit wallet address directly from the casino’s website. Later, I discovered that the wallet address had been changed without notification, raising concerns that my funds may have been redirected or misappropriated. False Promises and Delays: The casino initially assured me that my funds would be returned or credited within seven days, a promise that has proven to be untrue. Instead of providing factual information, the support team has repeatedly issued contradictory explanations and even offered 24 free spins as a delaying tactic. 3. Pre-Deposit Confirmation: Before making the deposit, I engaged in live support to confirm that: The deposit network was Ethereum (via Optimism) and all deposit details were correct. I had double-checked that I copied the correct wallet address from the casino’s website. These confirmations ensured that no error was made on my part, and I proceeded with full confidence that my funds would be processed correctly. 4. Requested Actions: Given these facts, I urgently request: A full investigation into why my deposit is still uncredited despite being successfully processed on the blockchain. Clear evidence and explanation regarding the change in the wallet address and the incorrect transaction details (including the reference to Solana). A definitive resolution plan detailing how my funds will be recovered and credited to my account. An acknowledgment of the misleading information provided by your support team, which directly led to this unresolved situation. 5. Next Steps: If I do not receive a satisfactory response within 7 days, I will: File a formal complaint with AskGamblers and other consumer protection agencies. Update my reviews on Trustpilot and other public forums to warn others about these practices. Report this incident to the relevant financial and gambling regulatory authorities. I trust that you will treat this matter with the urgency and seriousness it warrants. I expect a prompt, clear, and comprehensive response. Thank you for your immediate attention to this issue. Sincerely, player dawg420

Disputed amount: 0.01168118Ξ

Casino: Flappy Casino

Case #: 3048

Hello Steels (Steels),

Could you please give us more information about your case:

- Have you checked if the wallet address they provided at the time of deposit matches the one currently displayed on their website?

- Did you receive any email confirmation or notification from the casino after your deposit attempt?

We will contact the casino regarding this matter. However, it would be helpful if you could provide as much evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino regarding your deposit.

Thank you for your cooperation.

Dear Steels (Steels),

We appreciate you reaching out and sincerely regret the situation you’re facing.

Thank you for bringing the missing deposit issue to our attention. After thoroughly reviewing the case, we found that the hash provided does not match any relevant records in our system.

Could you please verify the transaction details and share any additional information that may assist us in resolving this matter efficiently?
We are committed to ensuring a smooth and prompt resolution.

Thank you for your cooperation.

Best regards,
Flappy Team 

Hello Flappy Casino Representative,

We appreciate your prompt response. An email has been forwarded to you with additional information and screenshots we received from the player. Please let us know if you have received it.

Thank you.

Hello Steels (Steels) and Flappy Casino Representative,

Could you please let us know if there are any updates regarding this?

Thank you.

Dear JovanaV,

We hope you are doing well.

Could you kindly confirm from which email address the documents were sent to us? This will help us locate them more efficiently.

Thank you for your assistance.

Best regards,
Flappy Team

my only registered email to casino is no***

Hello Flappy Casino Representative,

Please check your private messages. 

Thank you.

Dear JovanaV and Steels (Steels),

Thank you for your message. We acknowledge the receipt of your email, and we appreciate your patience while our KYC team conducted a thorough review.

After careful verification and a double-check of the nonce, our KYC team has confirmed that the hash in question is not relevant to the Flappy website.

Please let us know if you require any further clarification.

Best regards,
Flappy Team

Hello Steels (Steels),

Considering the rep's response, in order to investigate further, could you please send us via private message a screenshot from the blockchain explorer, showing the following:

• Full transaction hash
• Sender and receiver addresses
• Network used (Optimism)
• Date and time
• Status

This will help us better understand the transaction and possibly identify what went wrong.

Thank you for your cooperation.

Hello fellow flappers! I've enjoyed playing at flappy casino for a while now, along with their "sister sites" , good slots, reasonable banking methods and minimums but the withdrawals take way to long to process and that stops me from wanting to play there much anymore..shame

Hello Steels (Steels),

Could you please confirm if you’ve seen these responses, including the one from the casino rep?

Thank you.

Since we haven't heard back from the member Steels (Steels), and we have a response from the casino rep, we will mark the case #3048 as RESOLVED.

Sorry i have gotten sick into hospital, now i am recovered and i have returned. Please accept my apology for the delay. 
Sending you the information now-
I would like to know where this wallet came from if it is not their wallet.
I have no trust in this casino
I performed all doublechecks before.
Casino been really misinformative throughout the whole communication. And the wallet is changing each time you make deposit on their casino so i have no way to prove it is from their. I don't screenshot every step thing I do online.

Dear Steels (Steels),

We're glad to hear you're feeling better and recovering well.

We've contacted the casino representative and directed them to your post. Please keep an eye on this thread for further updates.

Thank you.

I’d like to confirm that my issue with Flappy Casino has been resolved. They offered a resolution and I agreed. The complaint can be marked as closed and resolved.
Personally i thought i won't hear back at all.

Thank you for your support.

Best regards,
Steels

Dear Steels (Steels),

We’re glad to hear that, and you’re very welcome. We’ve also received confirmation from the casino representative, so we’ll go ahead and mark this case #3048 as RESOLVED.

Dear Flappy

I'm writing to tell you that my withdrawal from Flappy Casino is still pending as of Dec 28 2025. I wrote to KYC yesterday and told me the withdrawal will be processed shortly. I've been getting frequent cancellations/timeouts on my withdrawal. The delays have been perpetuating non-stop. 

My username there is Awesome25

Thanks in advance!

Update: It's now been received today. 

Dear Quickwitted,

Thank you for the update. We are so glad to hear that.  If you need any further assistance, please let us know. We will consider this case as resolved.