FortuneJack Casino Support and Complaints Thread

Last post made 22 hours ago by Berks

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  • Hello, members of the LCB community!

    My name is Natalie, and as the community manager at FortuneJack Casino, I'd like to give you all the full rundown on who we are, and why we're different.

    FortuneJack is a cryptocurrency casino pioneer. A leader of the niche, we've fostered a community of likeminded players by providing the features that make carefree cryptocurrency gambling second nature. From the selection and quality of games to the promotions and security technology, this is the most transparent, trusted, and thrilling place to place bets.

    The FortuneJack team was founded with over 20 years of gambling industry experience ‚Äď a portfolio that spans some of Eastern Europe's most renowned land-based and online casinos. Our mission was to take all of the features we and our bettors loved about online gambling, take it to the next level, and make it specific to cryptocurrency players.

    We've partnered with the industry's leading and most renowned software providers, offering you both quantity and quality ‚Äď the best of both worlds. With Microgaming, Evolution Gaming, Playson, XPG, and so much more (and many more to come), we have the best of the best.

    We offer an incredibly low 1% house edge and provide instant provable fairness verification. (Instant, not 24 hours).

    We pay the withdrawal fees for you, and as a BitGo‚ĄĘ partner, processing times for funds to be reflected in your account are nonexistent, no matter what cryptocurrency you prefer: Bitcoin, Dogecoin, Litecoin, ¬†¬†¬†¬†¬†¬†Dash, ETH, Monero.

    All year, we offer free spins, giveaways, deposit bonuses, reloads, and other promotions to give you extra bankroll boosters on a consistent basis.

    The only thing we're missing is you. Join here, and start a new chapter in online gaming, where unrivaled, imaginative entertainment is just a few clicks away.

    If there is anything else you'd like to know, ask away! 


    5/ 5

  • Welcome to LCB forum Natalie! Thank you for being available to assist our members!¬†smiley

  • Welcome on board Natalie! We're happy to have you here with us.¬†heart

  • Welcome to LCB forum Natalie smiley

  • Welcome Natalie!¬†smiley

  • Hi¬†Natalie,

    Welcome to the forum. smiley

  • Thank you, everyone, it is an honor for me to be of your assistance.¬†
    I will mostly be around so do not hesitate to reach out to us here at LCB anytime at your convenience if any issues or questions arise. 
    May fortune smile on you :) 

  • I created my account with FortuneJack Almost 2 years ago now. I had found 0.004btc laying around on an old wallet of mine one day and i deposited it here. After the fee from paxful i was left with just over 2mBit which i than managed to get all the way up to 0.1BTC! That was a fun day unfortunately i didn't take advantage of Fortune Jacks¬†instant withdrawal but i was still very happy with the experience.

  • yes i made a deposit in your casino using bitcoin a couple of weeks ago, first off i didnot recieve a bonus and the second thing is im from the united states, ¬†i signed up for your site about a year ago and i think yall were taking players from the US at that time. ¬†My question is, is there any way i can get my deposit back please? ¬†My username is jking1234 ¬†and email is

  • jay.king wrote:

    yes i made a deposit in your casino using bitcoin a couple of weeks ago, first off i didnot recieve a bonus and the second thing is im from the united states, i signed up for your site about a year ago and i think yall were taking players from the US at that time. My question is, is there any way i can get my deposit back please? My username is jking1234 and email is

    Hello, Jay

    Thank you for reaching out to us here on LCB and sorry for a late reply.
    As soon as I saw your comment here in our thread I have requested a further information from our support team.
    We have searched for your username and turns out you have already contacted them about this matter before, everything was already explained to you in details. 
    You did not receive the bonus because you did not follow the instructions needed. 
    Unfortunately, as you have already used up the deposit there is no way we can credit it back to you. 

    Yours in gambling,
    FortuneJack Team

  • well i never had anyone explain to me why i didnt recieve my bonus i went to bonus page and tried to get one, ¬†i still dont know why i could not use one. ¬†and another question ¬†is why i was able to deposit in the first place if yall dont accept USA players.

  • Hello again,
    Upon registration, you are receiving an e-mail including the first deposit activation code and the details, no individual explanation is provided by our staff if you do not require one before the code expires/ does not meet the activation rules. 

    We do not restrict USA players, but some of the game providers we offer do, that is not something we control from our side. 

  • Hi Dear LCB Community,

    I am writing to inform about one significant change in FortuneJack Management Team, which is me, basically kissed

    I am David, a new community manager at FortuneJack and will be responsible for your happiness with our service and well-being in this or any other FJ related threads on this forum.

    Hope my time in the company and with this community will be fabulous, engaging and forward thinking. I have only one style of management and this is listening to the community, catching great ideas from our dear users and implementing them in our product. I am happy to have a chance of being the part of this amazing forum and this amazing service.


  • Welcome to LCB forum David! Thank you for being available to assist our members!¬†smiley

  • Cheers, Sydney.

    Happy to be a part of community smiley

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