FoxxPartners Support and Complaints Thread

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Welcome to our forum! Glad to have you here! 

Welcome to the BEST gambling site 

Welcome to the LCB community! 

Welcome to the LCB forum 

Welcome to LCB, FoxxPartners! 

Wishing you a successful journey on the forum!

Welcome to the LCB community! Nice to have you here! 

Welcome to LCB.

Hello I just claimed free sign up for 100 free spins. Once I signed up I Digby b receive anything so i reached out to their customer support she tells me she will only give me 10 free spins?!??

Casino: SlotsAmigo Casino

Case #: 3077

Hi Kacy Xay,

If you were referring to this bonus: Regular Deposit - 200% Deposit Bonus up to €10,000 + 100 Free Spins in Thunder Mega Sevens, the signup bonus you wanted to claim is a deposit-based signup bonus. This is their standard offer, which you can also find on their website. When it comes to signup deposit bonuses, you would receive your free spins and the 200% bonus after making your deposit.

Hi Kacy Xay,

Any updates regarding your case? Could you let us know which specific bonus you used? 

I played at casino with 200℅ bonus. There was 20X wagering which I cleared. I had a balance of 157 Euro or something. Minimum cash out was 250 euros so I played again and brought my balance to 250 Euro. I requested cash out. It said 15 business days to process it when I chated with the on-line support. Now it's more than 3 three weeks and still they are telling me to wait as they have notified it to their finance department. But still no response.

Disputed amount: 250.52€

Casino: BetFoxx Casino

Case #: 3097

Hi Saeed,

Thank you for taking the time to share your experience with the LCB members.

We have forwarded your account details to the casino rep. Once they reply, we will let you know here on the thread.

Hi Saeed,

We've received a reply from the casino rep. They're looking into your account now and will get back to us as soon as they find out what happened. Keep you posted here on this thread.

Hi Kacy Xay,

Since it's been 48 hours without hearing back from the member, and we have an explanation, we will mark case #3077 as RESOLVED.

Hi Saeed,

Any updates? We haven't heard back from the casino rep yet, so we are sending a reminder now.

Keep you updated on this thread.

Hi Saeed,

Any updates on your case? The casino rep informed us that they will be contacting you directly to provide assistance. Could you please confirm if they’ve reached out?

Thank you

I have contacted them they have approved my KYC documents. But withdrawal is still pending. 

Hi Saeed,

Thank you for the update. We are glad to hear your verification is complete now!

According to the information on our review page, the pending time for withdrawals is up to 72 hours. Please keep us posted on the status of your payment.

Hi there. Thanke for the response.  I must've read the bonuses wrong. My bad. But everything is good now!

Sorry for the late response! Thank you for the clarification.  

Hi Kacy Xay,

Thanks for letting us know, glad to hear all is ok. If you need any assistance at any time, we'll be here to help 

Hi Saeed,

Do you have any updates regarding your withdrawal? We would appreciate it if you could let us know if you’ve received it.

Hi

I chated again and still my withdrawal is pending. They have told me to keep on checking my emails. I would appreciate if you could tell them to speed up the process. 

Hi Saeed,

We sent your account details to the casino rep, and we will notify you as soon as we receive a response.

Keep an eye on this thread for the updates.

Hi Saeed,

Any updates on your case? Have you received your funds?

We haven't heard back from the casino rep yet, so we are sending a reminder now. Keep you updated on this thread.

They have asked me for further verification documents. I have emailed them as well. Now just waiting. 

Hi Saeed,

Thank you for the update. We hope that will be the last step in finishing your verification process.

Fingers crossed, keep us updated :)

Hi Saeed,

Any update? We would like to know whether your issue has been resolved.

I have emailed the documents. They have told me to wait for 15 business days further.so still waiting. 

Hi Saeed,

Thank you for the update. We are so sorry you have to wait again, but fingers crossed this goes through successfully!

Keep us updated. We are here if you need anything!

Hi Saeed,

Could you please let us know if there are any updates? 

Still waiting .They have emailed me that my documents are being verified by the finance department.I think the process is taking too long. Could you please inform them to speed up the process. 

Hi Saeed,

We will notify them and ask for an update. Keep you posted here on this thread.

Hi Saeed,

We received an update from the casino rep saying they will make sure everything is sorted on short notice. The withdrawal process took a bit longer than expected, but you should receive your funds soon.

Have you received any updates from them on your end?

I haven't got any update.since I emailed them my documents. Let's see what happens now. 

Hi Saeed,

Any updates? Did you finally receive your funds? 

Still waiting. No response received. 

Hi Saeed,

We sent another reminder to the casino to check if they had a chance to review your documents.

Fingers crossed for a positive response.

I just received an update. They have declined my documents and they have confiscated my winnings. Clearly they don't want to pay out as they have closed my account. LCB team just add this casino to the blacklist of casinos that do not pay winnings. 

Hi Saeed,

Unfortunately, we haven’t received any resolution from the casino representative regarding your complaint. We will consider case #3097 CLOSED due to the casino’s inactivity.

However, if we ever receive a response or explanation from the rep, we’ll be happy to reopen the complaint. Also, if you happen to get an update or find a solution on your end, feel free to let us know.

Have you added this casino to the blacklist? 

I don't want to get involved in filing a legal complaint for just 250 Euros. But other people should be warned for playing there as they do not pay winnings. They will come up with lame excuses. For me it is money laundering. For others it will any thing from rejecting documents and so on. So any body reading this take care while playing here. 

Hi Saeed,

LCB never hesitates to issue a warning or blacklist a casino when necessary, but such actions aren’t based on single cases. We act only when there’s a clear pattern of unresolved issues or serious misconduct, ensuring our decisions are fair and well-founded.

Thank you for sharing your experience with us. Please note that we do not delete complaints; everything remains public on the forum. Of course, we would have preferred for this case to be resolved, but we’re still hoping for a response from the casino.

If we receive any updates, we will reopen the complaint.

Any update received? 

Hi Saeed,

We reached out to the casino rep again, requesting an update regarding your case, and we truly hope this time they will find a solution. Given the ongoing situation and the lack of any clear response, if this continues, we will have to consider placing this casino on our warning list.

We don’t believe this kind of treatment is fair to players. We will keep pushing for answers and let you know as soon as we hear back.

Still no reply? 

Hi Saeed,

Unfortunately, we didn't receive any feedback from the casino so far. We’re truly sorry for the outcome, but the casino has chosen not to cooperate or communicate with us.

If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.