FreshBet Support And Complaints Thread

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Last post made 24 days ago by tough_nut
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  • FreshBet online casino was established in 2020 and offers players variety of gambling products. Even though FreshBet Casino hasn’t been in the industry for too long, it already managed and deserved a lot of interest and trust from real money gamblers worldwide.

    A massive game library with over 5000 casino games, Live Casino,Slots, Mini Games, Sportsbook E-Sports, Virtual Sports, Racing is something you can have fun at FreshBet. The casino also offers generous bonuses, fast, safe and convenient payment methods, a dedicated customer support, user-friendly and mobile optimized website and much more. There is no reason you will get bored at FreshBet and think this casino will get your attention as well and become your next stop to play.

  • Welcome to the forumsmiley

  • Welcome to the LCB forum! Thank you for being available to assist our members! heart

  • Welcome to LCB, FreshBet Casino Representative! We're glad to have you here! smiley

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    3.6/ 5

  • Welcome, great to have you here!

  • Delighted to have you here FreshBet Casino Rep! Your presence here is greatly appreciated! thumbs_up

  • Thanks for signing up FreshBet Casino Representative! Welcome to LCB forum! 

  • Welcome to LCB, FreshBet Casino Representative! Nice to have you here! cheesy

  • Welcome to our community,  FreshBet Casino thumbs_up

  • Welcome to the best forum i_love_lcb

  • Hi FreshBet,

    Welcome to LCB smiley

  • It looks suspicious. On the identity check page, after downloading the necessary documents, nothing is displayed and every time you go to this section, you need to download again every time.

  • Hello kirill,

    We've contacted the casino representative regarding your question, please keep an eye on this thread for any update.

  • Hello Kirill

    First of all, I am sorry for any inconvenience, hope your case will be solved soon. 

    Unfortunately Its a little bit unclear what you mean exactly, would be nice if you can clarify. You have used LCB bonus code, which is not allowed in Russia, but you have still used. Apart of this, you are using VPN and obviously you have difficulties to upload all the documents. As customer service representative informed you, please do not use VPN and try again. 

    In case you will have still difficulties to upload the documents ( Not download, you are not downloading anything), please send documents at Support@fresh-bet.com and we will manually check it. Please be informed, manual verification takes little longer, so kindly do your best to upload first. 

    Kirill, we are sorry one more time for this inconvenience and thank you for your cooperation!

    Regards,

    Freshbet team! 

  • Thanks for the response provided. Russia was not indicated in the list of prohibited countries, I contacted a live chat with a question available to me about withdrawing funds from this bonus, the chat agent replied that yes.Regarding the use of vpn, the website also does not indicate a ban in the rules and regulations. In my country, there are some problems with the Internet, which was the reason.I uploaded the documents several times and reported this problem to the chat. Perhaps Google translator does not correctly translate and I was not understood correctly in some points.

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