FreshBet Support and Complaints Thread

FreshBet online casino was established in 2020 and offers players variety of gambling products. Even though FreshBet Casino hasn’t been in the industry for too long, it already managed and deserved a lot of interest and trust from real money gamblers worldwide.

A massive game library with over 5000 casino games, Live Casino,Slots, Mini Games, Sportsbook E-Sports, Virtual Sports, Racing is something you can have fun at FreshBet. The casino also offers generous bonuses, fast, safe and convenient payment methods, a dedicated customer support, user-friendly and mobile optimized website and much more. There is no reason you will get bored at FreshBet and think this casino will get your attention as well and become your next stop to play.

Welcome to the forum

Welcome to the LCB forum! Thank you for being available to assist our members! 

Welcome to LCB, FreshBet Casino Representative! We're glad to have you here! 

Welcome, great to have you here!

Delighted to have you here FreshBet Casino Rep! Your presence here is greatly appreciated! 

Thanks for signing up FreshBet Casino Representative! Welcome to LCB forum! 

Welcome to LCB, FreshBet Casino Representative! Nice to have you here! 

Welcome to our community,  FreshBet Casino 

Welcome to the best forum 

Hi FreshBet,

Welcome to LCB 

It looks suspicious. On the identity check page, after downloading the necessary documents, nothing is displayed and every time you go to this section, you need to download again every time.

Hello kirill,

We've contacted the casino representative regarding your question, please keep an eye on this thread for any update.

Hello Kirill, 

First of all, I am sorry for any inconvenience, hope your case will be solved soon. 

Unfortunately Its a little bit unclear what you mean exactly, would be nice if you can clarify. You have used LCB bonus code, which is not allowed in Russia, but you have still used. Apart of this, you are using VPN and obviously you have difficulties to upload all the documents. As customer service representative informed you, please do not use VPN and try again. 

In case you will have still difficulties to upload the documents ( Not download, you are not downloading anything), please send documents at Support@fresh-bet.com and we will manually check it. Please be informed, manual verification takes little longer, so kindly do your best to upload first. 

Kirill, we are sorry one more time for this inconvenience and thank you for your cooperation!

Regards,

Freshbet team! 

Thanks for the response provided. Russia was not indicated in the list of prohibited countries, I contacted a live chat with a question available to me about withdrawing funds from this bonus, the chat agent replied that yes.Regarding the use of vpn, the website also does not indicate a ban in the rules and regulations. In my country, there are some problems with the Internet, which was the reason.I uploaded the documents several times and reported this problem to the chat. Perhaps Google translator does not correctly translate and I was not understood correctly in some points.

Representative please tell me I can claim withdrawal? If so, what is needed for this.

Thank you for the email address provided, in the chat I was refused to give it

Hello kirill,

Let us know if you contacted support and if they were responsive. If not we will contact the casino representative once more. 

Hello kirill,

Could you please update us if your issue has been resolved? Do you need any further assistance from our side? 

Hello

I have been registered on this bookmaker since few months ago and I have been playing regularly, depositing withdrawing money without any problem, of course my account was fully verified with everything they have asked for.

Everything went smoothly untill few weeks ago when I tried to log in and I just got pop-up saying "User blocked" I was surprised and immediately contacted them on mail and as every bookmaker I knew they will give me troubles and not help with anything, their answer was "Please be informed that your account is under investigation. Until the account is under investigation, you do not have access to it. " When I asked whats the period of time that can take, they said minimum 6 months. I find this a bit crazy and not fair to have 6 months investigation because I can provide them everything that they want (in fact I did provided everything they wanted on my 1st withdrawal and after that there were many withdrawals and deposits) so I do not understand what is the problem now and they do not tell also, been 2 months now and they havent pay out my requested withdrawal yet!

I would like to have all my funds withdrawn 1870+ USD and some pending bet that I had to be paid out also

Hello kalagigigi,

Sorry to hear that you are encountering this kind of issue. Could you please send us your Casino username via private message so we can reach out to Casino Rep in order to help you with this matter?

Thank you in advance.

Hello kalagigigi,

Welcome to LCB.

Please send us your casino username via private message so we can get in touch with the casino rep.

Thank you

Hello kalagigigi,

We will be closing this complaint due to the inactivity of the submitter.