Hello LCB Members!
My name is Michael, and I represent GAMBOLS Casino. On the behalf of the whole team, I am saying that we are happy to be a part of this community!
GAMBOLS is a brand-new casino available for the US players. We did our best to bring together some of the best games available across the market, along with flawless service and astonishing bonuses.
We really hope that you will enjoy your time with GAMBOLS, and of course, we wish you the best of luck playing!
Shall you have any questions - please feel free to leave a message on this thread :)
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- Started by
- GAMBOLS
- at Apr 18, 22, 08:36:59 PM
- Casino Rep 5
- last active 1 year ago
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- Replied by
- KingNemo
- at Apr 19, 22, 02:05:09 AM
- Mighty! Member 3342
- last active 6 months ago
Hello Michael, thanks for coming on here to represent GAMBOLS Casino. We are happy to have you part of the LCB community!
Rated:3.7/ 5
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- Replied by
- trinitymatx
- at Apr 19, 22, 02:34:00 AM
- Superstar Member 5399
- last active 1 month ago
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- Replied by
- Jovana1407
- at Apr 19, 22, 06:06:56 AM
- Moderator 3834
- last active 11 months ago
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- Replied by
- Lioneprouse
- at Apr 25, 22, 08:44:04 PM
- Newbie 1
- last active 1 year ago
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- Replied by
- wedgehead
- at Apr 27, 22, 10:41:39 AM
- Sr.Newbie 37
- last active 5 months ago
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- Replied by
- wedgehead
- at Apr 27, 22, 06:04:43 PM
- Sr.Newbie 37
- last active 5 months ago
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- Replied by
- GAMBOLS
- at Apr 27, 22, 06:19:03 PM
- Casino Rep 5
- last active 1 year ago
wedgehead wrote
Hi, how do I use my bonus balance on games after using my cash balance ? The system just shows my cash balance available for wagering on games and won't allow access to my bonus balance.
Hello Wedgehead!
First of all - thank you for choosing Gambols, we are really happy to have you playing with us.
Could you please send me in PM with your username/email address you used to create an account with us? The reason why you cannot use your bonus balance might be due to several different factors, like still having your real balance of more than $1, or trying to access games that are restricted for specific bonus.
I want to understand the exact reason in your situation and fix it for you.
Thank you,
Michael -
- Replied by
- lisa3179
- at May 14, 22, 09:50:25 AM
- Newbie 2
- last active 1 year ago
Hi Michael,
I was just in my account an hour ago providing verification docs so I can withdraw. Now, I can not log back into my account, It says user not found. I sent an email to support but haven't heard back yet. I tried to phone support but the call won't go through. I'm starting to worry about the illegitimacy of the site. Can you advise how I can get help with this?
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- Replied by
- KingNemo
- at May 15, 22, 10:20:22 AM
- Mighty! Member 3342
- last active 6 months ago
Hi lisa3179,
We will ping Casino Rep as soon as you provide us with your GAMBOLS Casino Username via private message. Thanks.
Rated:3.7/ 5
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- Replied by
- GAMBOLS
- at May 15, 22, 08:46:38 PM
- Casino Rep 5
- last active 1 year ago
lisa3179 wrote
Hi Michael,
I was just in my account an hour ago providing verification docs so I can withdraw. Now, I can not log back into my account, It says user not found. I sent an email to support but haven't heard back yet. I tried to phone support but the call won't go through. I'm starting to worry about the illegitimacy of the site. Can you advise how I can get help with this?
Hello Lisa!
There is absolutely nothing to worry about, we are here for you at all times for all kinds of inquiries.
Customer Support department has informed me that this matter has been resolved. If there is anything else I can do for you - please let me know.
Also, congratulation on your winnings!Thank you,
Michael -
- Replied by
- SlotGirl888
- at Nov 05, 22, 01:40:53 PM
- Newbie 3
- last active 1 year ago
I recently signed up and made a deposit. I dd all the steps necessary to claim and receive the 200% welcome bonus, but something seemed to have went wrong. I attempted to use the chat feature immediately unfortunately, *the chat feature doesn't work it's just an image icon*. I emailed support even before my funds showed up in an attempt to make sure I was going to get my bonus. I called the support number numerous times but it just gives you a busy signal. No word back from them. I emailed the next day as well and nothing. I used the websites mail center and send a message and nothing. I attempted clicking live chat many times, but again, NOTHING!! I would just cash out ,but of course, they will want to wager and send documents and jump through hoops along with a minimum cash out amount.
I find it very concerning there's zero support you can contact.
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- Replied by
- Berks
- at Nov 06, 22, 02:49:50 AM
- Mighty! Member 4535
- last active 3 months ago
Hello SlotGirl888,
Can you please send us your Casino Username via private message, so we can get in touch with Casino Representative in order to help you with your concerns?
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- Replied by
- Berks
- at Nov 07, 22, 01:55:47 AM
- Mighty! Member 4535
- last active 3 months ago
Hello SlotGirl888,
Thanks for sharing your credentials. We have sent an email to Casino Representative in hopes that this case will be resolved in the shortest possible time. Please keep us posted.
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- Replied by
- SlotGirl888
- at Nov 08, 22, 07:23:19 PM
- Newbie 3
- last active 1 year ago
Yes, please do.
I have yet to hear from them (other than some email bonus offers).
I sent a message to the rep here as well.
Live chat still not working and phone support is still just a busy tone.
I heard good things about the casino from more than one person, "They pay cash-outs on time and their support has been good". They were puzzled as to why the "sudden" change in CS.
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- Replied by
- Berks
- at Nov 09, 22, 02:04:38 AM
- Mighty! Member 4535
- last active 3 months ago
SlotGirl888, We will be persistent, and hope that it will be helpful. Keep us posted. -
- Replied by
- SlotGirl888
- at Nov 10, 22, 09:56:57 PM
- Newbie 3
- last active 1 year ago
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- Replied by
- Berks
- at Nov 15, 22, 06:36:26 AM
- Mighty! Member 4535
- last active 3 months ago
SlotGirl888, As we see, they are unresponsive thus far at all and don't want to cooperate with complaints, so we are forced to close this case and mark it as UNRESOLVED.
Once we get some feedback we will re-open this case. -
- Replied by
- Berks
- at Mar 06, 23, 07:03:50 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- tough_nut
- at Mar 17, 23, 03:58:16 AM
- Moderator 2255
- last active 17 minutes ago
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- Replied by
- Berks
- at Mar 20, 23, 07:19:38 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- Berks
- at Mar 24, 23, 08:34:11 AM
- Mighty! Member 4535
- last active 3 months ago
Hello AxelWolf,
Unfortunately we haven't received any response from them thus far. With that being said we are forced to close this complaint due to Casino unresponsiveness.
Obviously they don't want to cooperate with the complaints, so our hands are tied.
We will mark this case as Unresolved.
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