Mark1971 wrote:
- Did you use any bonuses before claiming your last withdrawal? If so, did you make any deposits between those bonuses?---No
I misunderstood the question originally. I made three deposits. I used a bonus on the first deposit, I recall using a bonus on the second deposit also. The first bonus was 200 free spins, and I recall that I wasn't able to get any of the spins to work. So basically it was a deposit of about $15. The second deposit was the 150% bonus, and I deposited about $55 USD for that one. I played it through and then redeposited a third time. The third deposit was about $50 USD . This was a straight deposit, no bonus used. On this third deposit I was able to go on a run and eventually I cashed out at $320 approximately. (Every player knows it's very challenging to profit. To even be able to attempt to withdrawal is somewhat rare. There was never a time that I hid a bonus round in a game in order to use later, or try to convert bonus points into real money etc. This is just plain false.)
Thank you for your detailed response and for providing additional clarification regarding your deposits and bonus usage.
Following a further and more comprehensive review of your account, including your gameplay history, deposits, bonus activity, and withdrawal request, we have concluded that the restriction placed on your account was applied incorrectly.
As part of our security and fraud prevention procedures, your account was initially flagged for review. However, after completing an additional investigation and re-evaluating all relevant account activity, we have confirmed that your gameplay and withdrawal request did not violate our Terms and Conditions.
We acknowledge your concerns regarding the conclusions communicated during the initial review. After reassessing the case, we have determined that the evidence does not support the original restriction decision. As a result, the account restriction has been removed.
You may now submit a new withdrawal request, which will be reviewed and approved in accordance with our standard verification and payment procedures.
We understand that this situation has been frustrating, particularly given the concerns you raised regarding bonus usage and the fairness of the review process. We sincerely apologize for the inconvenience caused and appreciate the additional information you provided, which assisted us during the review.
At GlorBet, player security and fraud prevention remain important priorities. At the same time, we are committed to correcting decisions whenever a subsequent review demonstrates that a player has acted in accordance with our Terms and Conditions.
Thank you for your patience and understanding while this matter was being investigated.
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