Goldbet

Hi Everyone,

We are proud to introduce Goldbet Casino to the great forum of Latest Casino Bonuses! To give a brief introduction, Goldbet offer casino games powered by notorious software providers including Netent, Amaya and BetSoft Gaming. We also have two live casinos powered by Evolution Gaming and Media Live Casino.

We hope that you will enjoy our games and promotions.

We are here to assist you and answer all the questions you may have. You can contact us in this section of the forum and for immediate assistance, we invite you to send an e-mail to our customer care team at support-en[at]goldbetmail.com, to call via phone or skype or chat with our live support team.

Thank you!

Kind Regards,

Chris
The GoldBet Team

Welcome to our wonderful forum!

Great to see more reps in here! Welcome!

Welcome Chris.  Thanks for being here for us all.

Amazing verification of your members. I made a deposit, won a little money, requested a cash out.
I got an email to send my ID + bill/bank statement, I sent all of those. Then I got an email to send my passport and driving license too. I said that I don't have any of those. In return I got this email:

Dear Lukasz,

Thank you for contacting us.

We kindly inform you that we have received your first document and your proof of address, but in order to verify your account you should send us a front and back copy of the second type of identity document (Passport or Driving License).


WHAT KIND OF JOKE IS THIS?
Such a cheap trick not to pay people their money. Not everyone owns passport or driving license.

My username is ashenver so I want my deposit back because I'm too tired with another crap casino. You can also closed my account after sending me my money back as I'm too tired of rouge casinos.

Sommi, I get your frustration but u need to calm down.

Passport or driving license is pretty standard requirement , if not one of the most important documents.

Some casinos do however accept ID so let us see if the Rep can confirm that.

It is a standard to be asked to provide a passport or driving license for the verification purposes. Ask anyone here.

The following documentation must be submitted for withdrawals:

Valid proof of ID: passport, ID card, driving license (send one of these documents, copied on both sides).

I sent them my ID. Passport/driving license cannot be required in order to get verified, all casinos give you a choice to send ID OR passport OR driving license.

Anyway since they even don't answer my emails then I guess it's like onbling - goodbye deposit. Still, it's better not to get answer then keep talking like : send us your passport or driving licence. - I don't have any of those. - Thanks for your email. Send us your passport or driving licence.  - I don't have any of those. - Thanks for your email. Send us..

Lmao.

"Dear Lukas,

Thank you for contacting us.

We kindly inform you that as we already explained you we have received your first document and your proof of address, but in order to verify your account you should send us a front and back copy of the second type of identity document (Passport or Driving License)."

...........

I don't know if they just hire stupid people or are thieves. I send them 5 mails saying that I DON'T HAVE THOSE DOCUMENTS and they say that they won't pay me til I send them.

I ask for blacklisting this casino.

Ok Melcb, thanks for trying to help. I've send them tenancy agreement and bill of my holiday's apartment as another prove of my address but they don't even answer. I'll probably hear again: "Send us documents that you don't own". I suggested them just  to send me back my deposit - ignored...

Sorry to hear about ur bad experience sommi, i too had a bad experience when i joined here last year and had to get LCB to help me out with it, seems they havent really got any better with their customer service i never played there again after that.

https://lcb.org/onlinecasinobonusforum/casinos/south-park-slot-getting-released-how-to-get-your-free-spins!/msg283033/#msg283033,

hope u get it sorted for you

I guess you got ignored too

"We kindly inform you that your account has been disabled because you didn’t fullfilled the KYC verification imposed by the european law and also reported in our Terms and Conditions that you can find below:

We kindky inform you that when a new account is opened, the Customer is responsible for the accuracy and up-to-dateness of all the personal information and contact details provided, including name and date of birth, address, telephone number and e-mail address.

In this case we will refund the your deposit, using the same payment method provided upon registration. In order to withdrawal those funds please contact our Customer Service at +43 512 39 64 39 705"


Yaaay! They stole my winnings and if I don't want them to steal my deposit too I have to pay for internation call which probably will last like 30 minutes with their IQ.

Yep unfortunately at this time I still have not heard back from the rep. I am sending another follow up email today from a different address in case my emails are going to their junk email.

If we dont get a response we might have to add a warning about poor response times and clueless support.

Hi Sommi,

Apologies for not being able to get back to you this sooner.

Goldbet holds gambling licence in Malta meaning that we comply with a variety of laws and policies, including Anti Money Laundering policy. This means that we must take steps to identify our customers and checking they are who they say they are. 

As per the required documentation, you MUST provide us with 2 different forms of identification.

With the above in mind, your identity details could not be verified and therefore your original deposit will be refunded.

I do understand your frustration but we cannot bend the rules.

Hope to the above clarifies but please feel free to reach out.

Thanks,
David