Golden Lady Casino Support And Complaints Thread

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Last post made 1 day ago by tough_nut
Goldenlady
  • Started by
  • Goldenlady
  • United States Casino Rep 3
  • last active 3 months ago

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  • My name is Juan Arias and I am here to help all the players playing at Golden Lady Casino.

  • Welcome to the LCB forum, Juan Arias! Thank you for being available to assist our members! heart

  • Thanks for signing up Juan Arias and welcome to LCB Forum! 

  • Welcome to the best forum, Juan Arias. Thanks for signing up. whistle

  • Welcome to our community! thumbs_up

  • Welcome on board, Juan Arias! thumbs_up

  • Welcome to our forum, Juan Arias! thumbs_up

  • Welcome to the best forum Juan Ariascheesy

  • Hi there Juan! Your assistance is appreciated, happy to have you here! cool

  • Welcome Juansmiley

  • Hello,

    I've been waiting almost two months and they will not withdrawal my payout request. They continue to give me the same canned response every time I chat with them. "We are very sorry for the delay do not worry, we have shared your urgency, you will get your withdrawal as soon as possible, do not worry our finance department will give you the status through email regarding your withdrawal". 

  • Hello undergroundeal,

    Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative?

  • Sydney I just sent you my username via message 
  • Hello undergroundeal,

    Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

  • Hi Juan and reps.  I have 6 cashouts pending here.  3 of which are 1 month and 2 days old.  All of these could be batched together as the total is under $1000 which is their max per week.  They have paid me in the last so I'm not so much worried about them not paying but I think the time frame is getting a bit too long.  They promised 7-10 business days and it's unfortunately been well beyond that.  In fact all of my cashouts are beyond that.  Have contacted support several times and they say they have escalated it to priority and will be soon but that was over a week ago. 

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