My user name at the Golden Lady Casino is Erikv74.
I redeemed a no deposit casino bonus and ended up being able to meet the wagering requirements and still be able to request a withdrawal. I requested the withdrawal of $115 and contacted customer service via live chat right away to get clear instructions on the next steps. The verification form instructions were not at all in line with what the customer service person told me I needed to do so I made sure I went above and beyond. I provided them with everything and sent it to both the email address on the form and the one given to me by live chat. I have still never received an email confirming receipt of my verification packet, but customer service assures me that my withdrawal request has been escalated and that it will be paid on various promised deadlines that have come and gone.
Customer service has been very unprofessional telling me that customers who make regular deposits are given priority and that the more money u have the more likely you are to get paid out. I told her I have even made a verification deposit and why would I deposit more if I can't even get paid out what has owed me?
On several occasions I have been told I would be getting paid out asap. I even talked to a manager who assured me that I would be paid out for sure that coming Monday (this was a weekend when we talked) and that was over 2 weeks ago. He told me to contact him Monday at 3pm via chat and I have tried several times and each time I am told he is in a meeting with the Bitcoin partners and now I can't contact him or any other manager. A number of times they have ignored my live chat request completely. When they do answer I am given verbatim the exact same excuses that the previous person I chatted with gave me.
They have clearly violated their own terms and conditions and have told me several times that I will be receiving my payout, but it never comes. The status says "pending" still a month later. I have also confirmed my bitcoin wallet address at least a dozen times and it has not changed.
All I ask of this casino is to deposit the $115 I won into my bitcoin wallet as I have abided by their terms and conditions, so they need to do the same and stop telling me things that are not true.
Thank you so much. I am so pissed and I really have no control over the situation and its infuriating getting flat out lied to and played. I deposited money to get this payout and this site is my only hope for justice. Thank again
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