Golden Lady Casino Support And Complaints Thread

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Last post made 2 days ago by Berks
Goldenlady
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  • Goldenlady
  • United States Casino Rep 3
  • last active 23 hours ago

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  • Hello Frogurt9120,

    The Casino Representative says they've processed a partial withdrawal today and your remaining funds should be processed next week. Please keep us updated.

  • Hi Sydney, I did get part of it as they grouped the 4 smallest ones together and paid that but the two largest ones have yet to be paid out yet.  Your message was 11 days ago so hopefully by the end of this week they actually pay me the other ones  like they are supposed to.  I waited to post here as they never sent me an email or anything like letting me know and the wallet sddress they used was not the one I had used for the withdrawals but did March a previous withdrawal.  I was thinking that the payment might have been from a different casino but it was actually from them so that's good!  Hopefully the larger amounts come soon.  Thanks again.   

  • Hello Frogurt9120,

    Thanks for the update! We'll get in touch with the Casino Representative and ask him what's going on with the rest of your withdrawals.

    Keep you posted.

  • Still nothing last week or this week.  First and only payment was on May 5th just giving you the latest.  

  • Hello Frogurt9120,

    Thanks for letting us know! We've sent a reminder email to the Casino Representative regarding your outstanding payments.

    Keep you posted.

  • Juan, 

     

    I am waiting on 2 withdrawal requests from JANUARY 31, over 4 months ago. A delay is a week, 4 months is ridiculous.

    I have almost all of my chat history in screenshots, with excuses after excuses.

     

     Thank you,

     

    Rhonda Mayfield

  • Sydney,

     

    can you possibly help with my withdrawal requests from January 31.

     

    I am still waiting, over 4 months now. Beyond patient, 

  • Hello Mayfieldjr6,

    Could you please private message me your casino username and we'll get in touch with the Casino Representative.

  • Information sent, thank you, Rhonda 

  • Hello Mayfieldjr6,

    Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

  • Progress 

     

    I got an email!

     

  • Glad you got an email!  January is far too long.  I'm still waiting for the other parts of my March Withdrawals myself.  

  • I have tried to make a withdrawal from the casino for over two months. I won $50 and completed the payout requirements. When I tried to make a bitcoin withdrawal it gave me an error message saying payout canceled by external validation. Contacted customer support and was told I had to make a $20 deposit. I fell for it and did that. Got the same error message. Was told back end was working on it and to come back in a couple of hours. Came back next day, same thing. Error. Was told to give it time. Waited two weeks. Came back, same exact error message. Support told me to give them time and when I said no one has contacted me at all the chat was ended. This site is a scam and LCB needs to lower the rating. 

    My username is Caitlynfreeman89 if it's needed. Thanks. 

  • Hello Caitlyn Freeman,

    We've contacted Casino Rep and we are waiting for a response. Please keep an eye on this thread for updates.

  • Hello Caitlyn Freeman,

    Casino Representative informed us that you've received your winnings. Could you please confirm this?

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