Golden Lady Casino Support and Complaints Thread

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Last post made 7 hours ago by Czibak János
Goldenlady
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  • Goldenlady
  • United States Casino Rep 3
  • last active 1 month ago

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  • Ugh that's rough, did they ask you for your updates Bitcoin address through email before payment?  They like to do that so just wondering 

  • Email said to allow 72 hours, reconfirm bitcoin address, and still nothing!

     

    freakin ridiculous!

  • I sent an updated bitcoin address weeks ago, since BRD was acquired by Coinbase, and my withdrawal request was from January!

  • As of July 11, 2022 @ 00:25am , I still have NOT received the payout that GOLDEN LADY CASINO claiming that they paid on the 5th.

    More excuses and delays!

     

    Will I ever see my winnings?

  • Hello Mayfieldjr6,

    We've contacted the casino representative yet again regarding your payout. Please keep an eye on this thread for the update. 

  • I appreciate your response and I hope to see deposit activity. I will post an update if it posts!

     

     Thank you, Rhonda 

  • I am upset to say the least...I have tried since 12:50 am to contact chat support wih your online casino. Message after message I had sent with no response. I had made a deposit yesterday because I received a pop up message fm your casino saying deposit and receive a 100 chip.
    Attempt after attempt...i can not get someone to help me. This isnt the first time I havent been able t get assistance from your chat support.
    I am asking you for my 100 chip with low wager that was offered to me since it is not my fault the time frame has lapsed.
    Gallahertam

  • Hello Tam Gallaher,

    If you would like us to contact the Casino on your behalf and make an inquiry about your case please send us your casino username via PM.

  • Hello Mayfieldjr6,

    We've contacted the Casino and asked about the BTC payment confirmation and we are waiting for a response. Keep an eye on this thread for any further updates.

  • Thank you for everything. I can confirm that I did finally receive a deposit, but it wasn't correct amount. Picture attached 

  • Hello Mayfieldjr6,

    We will contact the casino representative and make an inquiry about the amount you received and the current status of your case. We'll keep you updated on this thread. 

  • It's probably due to BTC fluctuating, but we will wait and see what they say. 

     

  • Can we inquire about the $1000 withdrawal I am still waiting on? It was technically requested first, but they paid the smaller amount instead.

     

     Thank you for your help!

     

    Rhonda Mayfield

  • Hello Mayfieldjr6,

    Unfortunately we still haven't heard back from the Casino. We will contact them again regarding your $1000 withdrawal. Please keep an eye on this thread for any updates.

  • Thank you for all your assistance. Going on six months, I just have no more words to describe my disgust. 
     

    Rhonda

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