GoWild Casino | WildJackpots | AstralBet

Hi Everybody,

My name is Diana and I`m GoWild Casino and WildJackpots representative.
Please feel free to contact me anytime, if you have any questions or issues and I`ll be more than glad to assist you with everything in the shortest time.
I remain at your disposal on email: dianar@gowildgaming.com or you can also send me PM.
Wish you- good luck at the casino!

Update 16th Nov 2016: AstralBet added to the casino group.

Welcome Diana.  Glad you are here.

blue

Welcome Diana! Glad to have you on board as a casino rep!

I wrote a nice story about my big win from gowild this week, the only problem is my winnings dont seem to be forthcoming.
Having cashed out here before it has always been 48 hours and it was processed however over 4 days later i still havent received my money. I have emailed finance and i get the same standard reply it is being processed as soon as possible.
I sent a message the the rep above and got no reply. 4 days might not seem a lot but when your used to getting ur winnings from the same casino in 2 days it starts to get very worrying, i even cashed out already this week on a smaller win with no problems.
If there is a problem why cant they email me and tell me instead of leaving me in limbo, they claim to have one of the fastest cashouts around and i used to think so til this week 

Have you ever been asked to provide your documents as I note that documentation is required when withdrawals exceed  a total of 2330 (lifetime withdrawals).  Just wondering if that might be the problem. 

I have already given my documents last week when I made the other withdrawal and they were accepted by the finance team, they haven't even responded to my email I'm really starting to feel very frustrated

hiya xbornluckyx,

please PM me your gowild user name and I will contact them regarding your cashout.

cheers
Zuga

Finally got my money thanks all for your help 

Yes they just confirmed that too.

Enjoy your winnings !

Zuga

I have complaint against new  casino WildJackpots Casino.

So yesterday i sign up here ,which i got personal email from WildJackpots Afilattie site with a banner ,if i sign up i will get  12 euros free chip,I will provide the banner and the email i got .

I did opened my account and right away talk to chat ,which she refused to give me the  12 euro free chip and instead of that offered me deposit bonus first and then after she talked to her manager she offered me  20 free spins on Jurassic slot ,which i refused,when i asked why i cant get that bonus the chat told me there is NOTHING FREE AVAILABLE????

What does it means and also told me that depends of the account so they will give the bonus or not How can depend on account ?? should i have some special account ,its brand new account !

When i asked to talk to their manager i was told that she was not available for chat talks or not in the mood,still dont understand.At the end i asked for transcript of the chat ,which was not send to my email address.The question is why you are offering something ,that you are not giving ,to  players,so practically you are lying to your customers ,you offer something but you dont honor it >:(

Was this personal email from the casino or from another website like LCB?

Also please PM me your username.

This is the reply we got from the Rep :

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Hi All,


My name is Loredana and I am the new representative for GoWild Casino and WildJackpots.

For any issues or questions, please do not hesitate to contact me via e-mail on loredanad[at]gowildgaming.com or send me a PM.

Wish you a lovely day and the best of luck 

Loredana

Hello everyone!

My name is Gia and I will now be the player support representative for GoWild Casino and Wild Jackpots Casino.

I wanted to take this chance to introduce myself and say hi to all the LCB members! 

In case any of you have questions or concerns regarding your casino accounts, please do not hesitate to send me a private message or send me an email to gia[at]gowildgaming.com. I would be more than happy to assist you.

Have an amazing day and good luck!

Regards,
Gia