Hallmark Casino, VegasRush Casino Support and Complaints Thread

Hey Everybody,

I'm Carmen the Casino Rep for Hallmark Casino.

If you have any questions or need any assistance feel free to contact me and I will take care of you.

Thanks,

Carmen 

VegasRush Casino - brand added to LCB 6th March 2018

Welcome to the forum Carmen. Glad to have you here to assist our wonderful members.

Welcome Carmen 

Welcome on board Carmen. Hope you'll have a great time here with us.

Thanks so much for the warm welcome!! It's good to be on LCB! 

  Dear Hallmark Casino, can you please inform whomever to please stop the twice daily calls to my cell phone and text massage's about the casino bonuses. This has been occurring for the past month since I took the free one hundred dollar sign up offer and have been receiving calls every day since.

This is one of the phone numbers that I have received calls from; 1888 480 7999.

Please stop with the calls, thanks.

.

Have you tried to contact them directly and tell them to delete your contact from their mailer? We've forwarded your message to the casino rep. 

Dear Perkypoo,

We do apologize for the inconvenience these phone calls and emails my have caused. Please email us to admin@hallmarkcasinos.com, will be more than glad to help you remove your number from our call list.

Regards,

Hallmark Casino

Dear Hallmark Casino,

THank you for responding.  I will make that call to support to remove me from the list.

THanks

hi Carmen... I dont know what else write... I sent so many emails... I spoke so many times in chat... is 2 weeks I waiting my cashout.... support just ignore me. (allways same questions and allways same answer lol) sent 3 times my docs and been approved 3 times... is coming really ridicoulos.. no answer on emails....

Hi omissimo,

I've already asked you to send me your casino username and we're going to forward it to the casino rep. 

Hi Omissimo,

We are happy to report that your payout is being processed today.

We apologize for any concern or confusion.

Kind regards,

Hallmark Support

well the day is gone and nothing happened... difficoult to trust you anymore sorry..

We've asked them to inform us about your withdrawal. Let's wait and see that they are going to say.

is near 3 weeks I'm waiting... they are just kidding!! what e say??? today in payout??? lolll is not time to put on black list? just for help who want to really play and deposit?