Hallmark Casino, VegasRush Casino Support and Complaints Thread

yakamoz19   user name  vegasrush

my balance has been reset.
I sent my ID card, but excuses are made

I will make a complaint to the licensing company if necessary

Hello. I'm vegasrush user. you did not pay my earnings.moreover, you deleted the balance in my account.I earned 155 dollars.document requested. I sent. then you said you have restriction in your country. you have reset my account. you sent me an e-mail.you can continue to play with real money.where is the restriction ? please Would you pay 150 dollars. I have bitcoin use. I want the problem solved.75 dollar bonus I turned and won. I followed the rules you follow the rules. remove restriction. my nickname: kinqtr77 . thx

Hi,

I’m also waiting for the withdrawal money. My withdrawal was canceled. My Identity Card canceled because of invalid date. In our country the valid date of Identity Card is 2020.

My casino username is: bhaka13
 

I am living same things during 3 days. İ am from Turkey like you legolasoft.

They said me deposit 35 dolars and get 100 dolars.As you say this is not fair and honest.

My casino username : umutinbox

Hello guys. This casino doesnt seem to be honest to players from Turkey! As you know they require no deposit for 75 dollars welcome bonus and several people got paid that i know from a local turkish forum. I was just lucky and wagered the bonus i have been given and now they force me to deposit $35 for $100 payment. This is not fair and honest businesses never change the rules while the game is being played. At this point i kindly ask lcb's help to be able to receive my payment without any deposit.

 please help me please I am having the same problem

My casino username is: ositerio123 

Hello GUys

To be clear Turkey is a non allowed country to cash out from welcome free chips as per terms and conditions, and seems that some traffic was advertice into a group of turkey people without checking our disallowed country list. if someone had a payout processed  that is great they can keep the winnings but unfortunately most of those payouts are void already. 

you can check on out terms and conditions : https://www.vegasrushcasino.com/terms/ 

• Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. Please consult the Customer Service team of Vegas Rush Casino for the complete list of restricted countries. The Casino shall assess your account and make the ultimate call based on your case. Please email support@vegasrushcasino.com to submit your request.

https://www.hallmarkcasino.com/bonus-terms/

*The management reserves the right to disqualify certain countries or individual players from promotional offers

• Players from certain countries will not be able to make use our free chips. Kindly check the status of countries list by consulting Customer Support.

LEo 

Management 

this money is our right

Well, I’ve been waiting for the representative here to tell me how I can order a withdrawal and then write them a bitcoin wallet number if the withdrawal is available only with a check. HallmarkCasino never answered me.
Now I will try to write them on an email with my bitcoin number.

Thanks for keeping track of the problems.

Hello again. Upon i received the payment mail regarding bitcoin info i just sent bitcoin address to withdrawal department. Ever since the casino became silent and never get the payment nor a response. I also sent a message to hallmark representative here to speed things up, didnt get a respond.

Dear Melissa, i have also sent a pm to you today. I believe you did not realize.

At this point i'll be really glad if i may have the bitcoin payment as soon as possible. I have been dealing this issue for 2 weeks and i feel stuffed..

Still no payment! How long do you keep ignoring me dear Hallmark casino? Are you going to keep leading trouble with my case. Please just send my bitcoin, it takes only 1 minute! 

Melissa why did you suddenly stop operating my case? Im really curious what is going on there..

We haven't stopped assisting you guys. The casino is well aware of your situation. We asked them what they are going to do with Turkish players. Keep you posted.

Dear Melissa, they have already confirmed my payment and i forwarded my bitcoin address. It means i have no case to decide what to do. The problem is they do not reply my mails and live chat ignores me with copy-paste messages. I dont want to wait for 11 business days as they mentioned.

Hello legolasoft

if your payout was approved on the 3rd, tomorrow will be business day 3 and the time frame to have it send is 4 to 7 bussiness to pay after approval so there is no problem or issue? also please send your receiver Bitcoin address as I don't know where is the you are saying you send it to?

Justin 

Vegas Rush 

i am same status with legolasoft.

Do you send me my money ?

Melissa help please :)

Hello dear Justin. I received 2 mails asking my bitcoin info from banking@vegasrushcasino.com last week. And i replied 2 times. Today i received another mail that you inform you did not receive my bitcoin info. How possible? Anyway i just sent it 3rd time. Would you please confirm that you received it? I'll also send you with pm here.

Best regards..

@Justin - please confirm you got legolasoft bitcoin address. He sent you a pm. 

@ Hallmark casino - we want to point out that there is no list of restricted countries for the bonus. You need to state it clearly so players know whether they are allowed to claim it or not. 

Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. Please consult the Customer Service team of Vegas Rush Casino for the complete list of restricted countries. The Casino shall assess your account and make the ultimate call based on your case. Please email support@vegasrushcasino.com to submit your request.

Here's the screenshot of their t&c. 

HEllo MelissaN

TO be clear we have added on terms and conditions the full list of restricted countries https://www.vegasrushcasino.com/terms/ 

https://www.hallmarkcasino.com/terms/, have a great day.

Leo 

Vegas Rush 

My payment has been done, finally! Thank you so much vegasrush for the payment. And melissa thank you for your great effort..

My pay has been made yet. Can you help me please ?

username:bhaka13

Hello Melissa

As i said, i am waiting for my payment.

Please help me.

My username : umutinbox

Sent me -

Dear Sergei,

Thank you for choosing us!

We would like to inform you that withdrawal ID#4461 has been approved, at the moment your available options to cash-out are Check by mail or Bitcoin. Please confirm how would you like to receive your winnings.

Congratulations on your winnings!

--------------------------------------

I think a good casino and not cheaters.... but they do everything for a long time

When to pay other Turkish players? You have received the document and Btc adress but still no payment..

Hi Guys,

I'm so sorry about all this misunderstanding, but we are not allow to make any transaction between those restricted countries. That is specified in our Bonus terms and conditions.

**Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. Please consult the Customer Service team of Vegas Rush Casino for the complete list of restricted countries. The Casino shall assess your account and make the ultimate call based on your case. Please email support@vegasrushcasino.com to submit your request.**

Kind regards,

Hallmark.

There were no restrictions when I used the bonus.They're excuses not to pay 

Hello! I am from Russia and I often receive letters with no Deposit offers. Can I use them? Please explain in more detail. Thanks in advance.

These are the restricted countries for the bonus: 

Terms and conditions:

Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. The complete list for restricted countries is: Australia, Algeria, Afghanistan, Azerbaijan, Bulgaria, Belize, Costa Rica, Curacao, Czech Republic, Finland, Hungary, Iraq, Iran, Malaysia, Myanmar, North Korea, Poland, Syria, Turkey and Ukraine. The Casino shall assess your account and make the ultimate call based on your case. Please email support@vegasrushcasino.com to submit your request.

I and the other members were members without restrictions and payments were not made what is your opinion about this issue?

This is not a good business practice. I just want to let you know that these two casinos were on our warning list due to slow payouts. They are still on the probation so we are happy to hear players' experience and we are trying all the time to help you guys get your money. So, go ahead and share your personal experience with these two brands and in case you have any issues please do let us know. They now edited their bonus terms and conditions per our request and clearly listed the countries that are not eligible for any bonus. Hope there won't be any misunderstandings at least regarding this part. 

it is nice step ,but I didn't pay  and they don't think to do it. Casino that does not pay 100 dollars does not pay any high gains be careful about the investment No payment will be 15 days 

Hello Milica

Thank you for your comments although we have the time frames for payouts stipulated on the sites and we do have a strict policy for no delays on payouts for more than a year already just so you know, about the turkey player we did honor more than a few free chips payouts with no deposit requested back in September and after your review we did added the full list of restricted country’s that we had and therefore no payouts are being sent to Turkey anymore.

Leo

Vegar Rush 

Hello Bomb

I hope you are doing, we have many players from the beautiful country of Russia and there is no problem to play with us as is not a restricted country, let me know if you need anything and contacting our customer service staff for further assistance always willing to help you.

Leo 

Hallmark 

your license information is fake ? curacao gaming said it's not registered with us so you don't pay. 

This page shows that the Curacao license is verified. Please provide evidence of Curacao gaming board saying that its not registered.

vegasrushcasino

Yucel53

my withdrawal request cannot be processed Help me ID: 4674 Payment Method: Check/Wire Amount: 100.00 USD Typ

When to withdraw $ 100

yucel53

ycl-yzc-53@hotmail.com

hello Mellcb

You asked Terry88 for proof I'll show you the proof answer from the license company.

Hallmark are licensed by Antillephone N.V. You have contacted the wrong company, you need to contact Gaming Curacao using the following email address - info@gaming-curacao.com

"As a part of Netherlands Antilles, Curaçao used to be subject to Netherlands Antilles legislation. However, it was the only part of the country that could grant interactive gaming licences. Since Curaçao gained its status of a constituent country, it has become a separate jurisdiction with its own government and legislation. The right to licence online games of chance has been given by the government to AntillePhone N.V." Source: https://everymatrix.com/gambling-licences/curacao-gambling-licence

hello yucel53

sorry but you are from a restricated country and not entitle for payouts 

Terms and conditions:

Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. The complete list for restricted countries is: Australia, Algeria, Afghanistan, Azerbaijan, Bulgaria, Belize, Costa Rica, Curacao, Czech Republic, Finland, Hungary, Iraq, Iran, Malaysia, Myanmar, North Korea, Poland, Syria, Turkey and Ukraine. The Casino shall assess your account and make the ultimate call based on your case. Please email support@vegasrushcasino.com to submit your request.

LEo Hallmark

HI kingsoner79

we are processing your payout as we were waiting for you to complete your documentation, now that is complete you should receive your transfer anytime now as was approved last Friday the 19th, we also have email you, than you

Leo 

Hallmark 

i received the payment.Thank you to the hallmark casino and forum admins

would you pay my money?

you don't give me my money

Help me melissa

Username : ositerio123 veragrush casino

We're going to check with the casino. Keep you posted.

hello Ositerio

sorry but you are from a restricated country (Turkey )  and not entitle for payouts 

Terms and conditions:

Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. The complete list for restricted countries is: Australia, Algeria, Afghanistan, Azerbaijan, Bulgaria, Belize, Costa Rica, Curacao, Czech Republic, Finland, Hungary, Iraq, Iran, Malaysia, Myanmar, North Korea, Poland, Syria, Turkey and Ukraine. The Casino shall assess your account and make the ultimate call based on your case. Please email support@vegasrushcasino.com to submit your request.

LEo Hallmark

payments made to some players?

How can I not pay my earned money?

you can deposit money and get your money

you said.

If you don't pay money I will go to the site infrastructure.

this money is my right @MelissaN

players said they received the payments. Look, they're not paying

HI Ositerio,

Unfortunately you are little late to post your complaint. Payments were made to members that had submitted their complaints before the terms for bonuses were made clear on the Vegas Rush and Hallmark site, the terms now clearly state that players from Turkey cannot claim no deposit bonuses. We tried our best to help the players get their winnings because the terms were unclear but now because they are included and stated on the website there is no way to get your cashout unfortunately.

Before you posted the rep stated:

'Thank you for your comments although we have the time frames for payouts stipulated on the sites and we do have a strict policy for no delays on payouts for more than a year already just so you know, about the turkey player we did honor more than a few free chips payouts with no deposit requested back in September and after your review we did added the full list of restricted country’s that we had and therefore no payouts are being sent to Turkey anymore.'

you've literally been swindled.

Thank you.

send us money and get your money. these words are not forgotten

Hello,

It seems impossible to access to the casino at the moment. I am waiting for a withdrawal since 2 weeks and I would like to know if there's something wrong because it's longer than for my first withdrawal (13 days)? My username is laurentr3865 (vegasrush casino).

Thank you

HI laurentr3865,

We're going to check with the casino what's going on with your withdrawal. Keep you posted.