Hallmark Casino, VegasRush Casino Support and Complaints Thread

Hi there. I won at Hallmark Casino over a week ago , on the free $100 new player chip that they offered. I sent my proof, and asked for bitcoin withdrawal, and received an email, thanking me for my verification and they said, I would receive my next email in 24 hours. it has now been over 8 days, and when I went to chat, they are same as vip royal, who owes me, and wont pay, that your checking into. chat says since I won on a bonus chip, that they have no way of seeing what is happening. and no one will pay me my winnings. I trusted these sites, as they had high ratings and lcb, suggested them. right now viproyal owes me 100, and I have sent 9 forms of proof of address, and hallmark casino owes me $100. Both withdrawal requests were for bitcoin so they are really delaying. HELP. ty so much.

Hello dnickell,

Please provide us with your casino username via private message.

Hello dnickell,

We are still waiting for your credentials. Please send us via private message.

Hello dnickell,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello dnickell,

We will be closing this complaint due to inactivity of submitter.

Hello, I sent proof that both viproyal casino wont pay my 100 winnings, even though they verified my info, and also Hallmark casino. someone here was supposed to advocate and no one is contacting me? frustrating. thanks dnickell

Hello dnickell,

Thanks for sharing your credentials with us. 

May we ask what documents you have submitted to the Casino?

Have you made any successful withdrawals from the casino in the past? 

Thank you for cooperation.

Hello dnickell,

Could you please provide us with the answers on the questions above to be able to help you to resolve your issue?

Thanks in advance.

Hello dnickell,

We will be closing this complaint due to inactivity of submitter.

My username is Jlabdo01.  I am a VIP player at Hallmark.  I spent tons of money there, many thousands, but when I go to make a withdrawal I get stiffed.  I requested a withdrawal of 1000.00 I won around 3 months ago. I got no response. I’ve sent email after email and was ignored. I had already verified with Hallmark a year or two ago and when I logged onto live chat they said I need to verify again.  I sent in the documents.  More time went by and I never heard anything.  A month or so later I got an email telling me I was approved for 798.00 instead of the 1000.00 even though I only used no max cashout bonuses.  

I am willing to look past that because at least they are willing to pay something. I sent in all the requested documents again.   Nothing. 8 get another congratulations you win 798.00 asking me for documents again.  I sent again, as well as to the VIP host Peter.  They say they are looking into it.  It’s been a week or so. Nothing. I have sent numerous emails with no response. I sent a demand letter. 

I suppose I will have to file a gaming complaint with Curaco or wherever they are licensed as well as with the CFPB here in the US.  

I just want my winnings. 

I told them they are losing so much money cause I would have spent thousands while they are not paying me this one thousand.  I haven’t played with them and I won’t anymore I unless they pay me and make this right.  

My username is Jl*****.  I am a VIP player at Hallmark.  I spent tons of money there, many thousands, but when I go to make a withdrawal I get stiffed.  I requested a withdrawal of 1000.00 I won around 3 months ago. I got no response. I’ve sent email after email and was ignored. I had already verified with Hallmark a year or two ago and when I logged onto live chat they said I need to verify again.  I sent in the documents.  More time went by and I never heard anything.  A month or so later I got an email telling me I was approved for 798.00 instead of the 1000.00 even though I only used no max cashout bonuses.  

I am willing to look past that because at least they are willing to pay something. I sent in all the requested documents again.   Nothing. I get another congratulations you win 798.00 asking me for documents again.  I sent again, as well as to the VIP host Peter.  They say they are looking into it.  It’s been a week or so. Nothing. I have sent numerous emails with no response. I sent a demand letter. 

I suppose I will have to file a gaming complaint with Curaco or wherever they are licensed as well as with the CFPB here in the US.  

I just want my winnings. 

I told them they are losing so much money cause I would have spent thousands while they are not paying me this one thousand.  I haven’t played with them and I won’t anymore I unless they pay me and make this right.  

Hello Jonathan Abdoo,

Thanks for reaching out to us and sharing your experience about this brand.

We will notify Casino Rep in order to help you with your withdrawal. Once we get a response we will get back to you.

Keep you posted.

Thank you very much for your help.  

Hello Jonathan Abdoo,

We are still waiting for a response from Casino Rep. We will send them a reminder in hopes that we can help you to resolve this issue as soon as possible.

Keep an eye on this thread.

Thank you.

Hello Jonathan Abdoo,

Still without any update on this matter from Casino Rep. We will send them a reminder once again in hopes that we will  get a proper response.

We will keep you informed.

Thank you. 

Hello Jonathan Abdoo,

Casino Rep got back to us and told that your withdrawal has been confirmed and you should receive your funds by the end of the month. Please check your email because Casino's payout team has sent you a confirmation for your withdrawal.

Please let us know when you get your money.

Thank you.

Hello Jonathan Abdoo,

Could you tell us please do you have some updates regarding this matter?

Hello Jonathan Abdoo

We will close this complaint due to inactivity of submitter and mark it as Resolved.

I have never received my $100 winnings, and the withdrawal will not allow me to give my bitcoin address, which is my preferred method. I have been told by chat that I was verified and do not understand what is going on. HELP ty dnickell

Hello dnickell,

Sorry to hear that you have an issue like this one. 

We will notify Casino Rep, and hope that he will check your account and provide us with the useful information regarding this matter.

Once we hear back we will let you know.

Keep an eye on this thread.

Hello dnickell,

We haven't received any response from the casino thus far. We will ping the casino representative and will back to you when we get some updates.

Keep you posted.

Hello dnickell,

We are still without any response from the Casino. We will try to reach out to them once again and if we get some information we will get back to you.

Keep you posted.

Thank you.

Hello

We didn't get any response from them. We will ping the casino representative and will back to you when we get some updates.

Hello dnickell,

Unfortunately we are forced to close this complaint and mark it as unresolved due to Casino unresponsiveness. Obviously they don't want to cooperate with the complaints, so our hands are tied.

Thank you for understanding.

I been waiting over 30 days and still have NOT got paid out! My sister said she never did either 

Hello Djkt3675,

Which casino you are referring to?

Regards,

Hello Djkt3675,

Any updates?

Hello Djkt3675,

We will close this complaint due to the inactivity of the submitter.