Hi there. I won at Hallmark Casino over a week ago , on the free $100 new player chip that they offered. I sent my proof, and asked for bitcoin withdrawal, and received an email, thanking me for my verification and they said, I would receive my next email in 24 hours. it has now been over 8 days, and when I went to chat, they are same as vip royal, who owes me, and wont pay, that your checking into. chat says since I won on a bonus chip, that they have no way of seeing what is happening. and no one will pay me my winnings. I trusted these sites, as they had high ratings and lcb, suggested them. right now viproyal owes me 100, and I have sent 9 forms of proof of address, and hallmark casino owes me $100. Both withdrawal requests were for bitcoin so they are really delaying. HELP. ty so much.
Hallmark Casino, VegasRush Casino Support and Complaints Thread
- Started by
- HallmarkCasino
- Casino Rep 109
- last active 4 years ago
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- Replied by
- Anchi
- at Feb 14, 23, 02:35:48 AM
- Admin 12332
- last active 20 minutes ago
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- Replied by
- Anchi
- at Feb 16, 23, 08:29:33 AM
- Admin 12332
- last active 20 minutes ago
Hello dnickell,
We are still waiting for your credentials. Please send us via private message.
-
- Replied by
- Berks
- at Feb 17, 23, 05:16:13 AM
- Mighty! Member 4535
- last active 3 months ago
Hello dnickell,
We are still waiting for your credentials. Please send us via private message to be able to help you.
-
- Replied by
- dnickell
- at Feb 25, 23, 03:18:47 PM
- Sr.Newbie 27
- last active 15 days ago
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- Replied by
- Berks
- at Feb 26, 23, 10:40:25 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- Jonathan Abdoo
- at Mar 07, 23, 11:53:10 PM
- Newbie 8
- last active 1 year ago
My username is Jlabdo01. I am a VIP player at Hallmark. I spent tons of money there, many thousands, but when I go to make a withdrawal I get stiffed. I requested a withdrawal of 1000.00 I won around 3 months ago. I got no response. I’ve sent email after email and was ignored. I had already verified with Hallmark a year or two ago and when I logged onto live chat they said I need to verify again. I sent in the documents. More time went by and I never heard anything. A month or so later I got an email telling me I was approved for 798.00 instead of the 1000.00 even though I only used no max cashout bonuses.
I am willing to look past that because at least they are willing to pay something. I sent in all the requested documents again. Nothing. 8 get another congratulations you win 798.00 asking me for documents again. I sent again, as well as to the VIP host Peter. They say they are looking into it. It’s been a week or so. Nothing. I have sent numerous emails with no response. I sent a demand letter.
I suppose I will have to file a gaming complaint with Curaco or wherever they are licensed as well as with the CFPB here in the US.
I just want my winnings.
I told them they are losing so much money cause I would have spent thousands while they are not paying me this one thousand. I haven’t played with them and I won’t anymore I unless they pay me and make this right.
-
- Replied by
- Jonathan Abdoo
- at Mar 07, 23, 11:54:10 PM
- Newbie 8
- last active 1 year ago
My username is Jl*****. I am a VIP player at Hallmark. I spent tons of money there, many thousands, but when I go to make a withdrawal I get stiffed. I requested a withdrawal of 1000.00 I won around 3 months ago. I got no response. I’ve sent email after email and was ignored. I had already verified with Hallmark a year or two ago and when I logged onto live chat they said I need to verify again. I sent in the documents. More time went by and I never heard anything. A month or so later I got an email telling me I was approved for 798.00 instead of the 1000.00 even though I only used no max cashout bonuses.
I am willing to look past that because at least they are willing to pay something. I sent in all the requested documents again. Nothing. I get another congratulations you win 798.00 asking me for documents again. I sent again, as well as to the VIP host Peter. They say they are looking into it. It’s been a week or so. Nothing. I have sent numerous emails with no response. I sent a demand letter.
I suppose I will have to file a gaming complaint with Curaco or wherever they are licensed as well as with the CFPB here in the US.
I just want my winnings.
I told them they are losing so much money cause I would have spent thousands while they are not paying me this one thousand. I haven’t played with them and I won’t anymore I unless they pay me and make this right.
-
- Replied by
- Berks
- at Mar 08, 23, 02:57:21 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Jonathan Abdoo,
Thanks for reaching out to us and sharing your experience about this brand.
We will notify Casino Rep in order to help you with your withdrawal. Once we get a response we will get back to you.
Keep you posted.
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- Replied by
- Jonathan Abdoo
- at Mar 08, 23, 04:11:24 AM
- Newbie 8
- last active 1 year ago
-
- Replied by
- Berks
- at Mar 10, 23, 08:34:01 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Jonathan Abdoo,
We are still waiting for a response from Casino Rep. We will send them a reminder in hopes that we can help you to resolve this issue as soon as possible.
Keep an eye on this thread.
Thank you.
-
- Replied by
- Berks
- at Mar 13, 23, 07:12:23 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Jonathan Abdoo,
Still without any update on this matter from Casino Rep. We will send them a reminder once again in hopes that we will get a proper response.
We will keep you informed.
Thank you.
-
- Replied by
- Berks
- at Mar 15, 23, 04:50:05 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Jonathan Abdoo,
Casino Rep got back to us and told that your withdrawal has been confirmed and you should receive your funds by the end of the month. Please check your email because Casino's payout team has sent you a confirmation for your withdrawal.
Please let us know when you get your money.
Thank you.
-
- Replied by
- Berks
- at Mar 21, 23, 03:45:18 AM
- Mighty! Member 4535
- last active 3 months ago
-
- Replied by
- Berks
- at Mar 22, 23, 06:54:07 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Jonathan Abdoo
We will close this complaint due to inactivity of submitter and mark it as Resolved.
-
- Replied by
- dnickell
- at Apr 11, 23, 10:51:59 AM
- Sr.Newbie 27
- last active 15 days ago
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- Replied by
- Berks
- at Apr 12, 23, 04:05:49 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- Berks
- at Apr 20, 23, 05:09:29 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- Berks
- at Apr 27, 23, 02:55:44 AM
- Mighty! Member 4535
- last active 3 months ago
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- Complaints Moderator
- at Mar 23, 24, 09:30:41 AM
- Super Hero 1655
- last active 13 days ago
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- Complaints Moderator
- at Mar 25, 24, 09:40:41 AM
- Super Hero 1655
- last active 13 days ago
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