888casino | Casino On Net | Reef Club Casino | 777 Casino | Slot Crazy Casino | Wink Slots Casino | 888Casino NJ | 888Arabic Casino Complaints and Support Thread

Hello, Wonderful People of Latest Casino Bonuses!!!!

My name is Rachel and I am the rep for:

888Casino
Casino On Net - CLOSED
ReefClub Casino - CLOSED
777 Casino - added to LCB on November 4, 2015.
Slot Crazy Casino- added to LCB on November 13, 2015.
Wink Slots Casino- added to LCB on October 26, 2016.
888Casino NJ
888Arabic Casino - added to LCB on January 9, 2024.

Please feel free to contact me for anything you need. I always appreciate any feedback players have.
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Regards,
Rachel

Hi there Rachel and welcome to LCB.  Glad you are here for us.

blue

Hey Rachel, mailed you twice.
Still waiting for that 20$ with 50x wager limits and no max cashout on casino-on-net.
Thanks.

BUMP

Hi just1million,

I've sent a chaser to Rachel. 

blue

sure, will do

Hello all LatestCasinoBonuses friends!!!!

My name is Gai and I am the rep for
888casino
777Casino
Casino On Net
Reef Club Casino

I want you all to feel free to contact me for anything needed.

Check our new Fast, Fun and Friendly Casino brand 777Casino

Best,
Gai.

Hello Gai!

Welcome on board.  We are happy to have you hear with us.

Good luck. 

Welcome to the forum. Thanks for being here to assist our members.

Hello my friends,

I have a problem with 888.ro regarding reopening my casino section.

I did ask for a temporal block in date of 10 october 2020.In the date of 20 october 2020 i ask them to reopen my casino section,and since then until today i send them allmost 50 emails and spoke with them allmost every day requesting to give me acces to casino.I onli can play poker and sports bets.

Thei allways tell me to be patient because the team is working at the case.

Its been 70 day and my patience is over.

Can somebody tell me what to do next?

Hello musat.andrei.73,

Could you please private message me your casino username and we're going to contact the Casino Representative. 

Hello, 

I am hoping that someone will be able to assist me. 

I have been a long-time customer of 888 and ever since the change to 888 Ontario occurred, I have experienced several issues that have caused me a great deal of stress, and frustration. Before they transitioned over to the new site for my area, I was a frequent and long-time customer, who never encountered a single issue with your service. However, when they made the shift over, I experienced the following issues that to date, remain unaddressed...

1) I have been unable to withdraw the funds from my account to my bank account

2) My access to their service has been restricted due to what several agents I have spoken to say is a "complete misinterpretation"

Hello matthewdd17, 

Thank you for providing us insight on your recent troubles with 888 Casino. We can escalate your complaint by contacting Casino Representative. However, we first need your Casino Username. Please private message me this information. Thanks. 

matthewdd17

Hello matthewdd17,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

I registered to 888Casino quite a very long time ago. They removed me from their bonus system a couple of years ago. Since then I have been gambling now and then, playing roulette or poker, not getting any of their crappy bonuses.

5 months ago they blocked my account with my money for no reason. First they told me that I was abusing their bonus system. Of course, I couldn't abuse their bonus system as I was removed from one.

Then they told me some bosh about players who transferred me the money. As it is difficult to fund an account in Ukraine now, I used exchange services or help of my friends for funding my account with transfers. None of my friends or players who transferred the money did anything wrong either.

888Casino kept telling me about investigation that never finished so I contacted eCOGRA and then GBGA. Both told me they do not operate, although their seals are available on 888Casino and 888Poker websites.

So there is either an illegal collusion between 888 and eCOGRA & GBGA, or 888 are frauds. I never did anything wrong and my account and my money got blocked with not much that can be done about it.

I would appreciate any help in getting my money back and also advise to avoid 888 for all players.

Hello eternalidol,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep regarding this issue?

Thank you in advance.

Hello Berks, I sent it to you via private message.

Hello eternalidol,

Thank you for sharing your account details to us. We will ping Casino Rep in order to help you with this issue.

Keep an eye on this thread.

Hello eternalidol,

We still haven't received an update regarding this matter. We will ping them once again in hopes that we can get a proper clarification.Once we hear back we will let you know.

Keep you posted.

888 Ontario poker operation department withheld my funds since 15th Aug,2023. Today it’s 9th September.
 

I’ve requested two withdrawal request on 15th august and 21st august none had been successfully withdrawn  in a total of $400. They randomly request to ask me to send documents without providing reason.

I abide to rules and follow instruction to have First 4 digits and last 4 digits of debit card to be shown. They deny it without reasons, second time they ask first 6 and last 4 digit to be shown. I abide the instruction  and cover cvv. It is denied.
 

Now it’s the 3rd time, I don’t understand why is the process took place initially, they’ve never responded my email as I’ve asked to explain why verification process took place.

I believe they just deny it without any reasons and abuse the system. I believe the employees deny my verification on purpose and Ive followed instructions each time.
 

It'll be my third time to verify my identity with the instructions listed on the screenshot and I'm sure it'll be deny again even though I follow all their instructions. So I kinda gave up and report the incidents in here.

I think the employees should be fire because they've integrity issue and abuse the system at ease without communication and provide reasons when asked. 

Hello luckinsearch2,

Sorry to hear that you are having such an issue with this brand. Could you please send us your Casino Username via private message so we can reach out to them and inquire about your concerns?

Thank you in advance.

Hello luckinsearch2,

We are still waiting for your account details. Please send us  via private message to be able to help you.

Thank you.

Hello luckinsearch2,

We will be closing this complaint due to inactivity of submitter.

Hello eternalidol,

We are still waiting for their clarification regarding this case. We will ping them once again in hopes that we can get a response.

Keep you posted.

Thank you for your understanding and patience.

Hello eternalidol,

Casino Rep got back to us and said that the main person who is managing all the complaints is sick so they can not provide us with the updates. Their advice regarding this case is to try to contact Customer Support in hopes that the agents will help you with this matter. 

Please inform us if you get any clarification.

Thank you.

I used to play at 888 casino a long time ago.
Unfortunately, too much... Very promising, nice graphic design.
It enchants people... Then one day I realized that you can't win. I just never won anything.
Fortunately, I always only play with the amount of money I set the limit... but for some reason you can't win in this casino :(

Hello nandorka1977,

Thank you for sharing your expressions and experience about this brand, but sorry to hear that you can not win. Hope that you will find a place where you will be more satisfied with the chance of winning.

Wish you luck in further entertainment.

Withdrawal was requested on November 23. I was asked to supply additional information such as Bank statement and banking info for the wire transfer and this has been accepted and approved but no indication as to when the withdrawal will be paid. All queries meet with "its been tranferred to the relevant department" and I will hear from them as soon as possible. There is also another 45,000 requested a week later. I had a good winning streak.

Disputed amount: 30000C$

Casino: 888 Casino

Case #: 2707

Dear bgresham640,

We have received your complaint and are looking into it. Please keep an eye on this thread for further updates regarding your case.

Thank you.

When placing bets at bookmaker, they have a few selections for live betting around not accepting or accepting odd changes. I always have had the "Do not accept odd changes," clicked. On many occasions, in fact, in every occasion that odds had changed after I clicked a bet, I am granted the choice to accept or decline the bet before it is submitted or not. In this instance, I placed a $1,000 at odds 1.8. The odds changed twice, and the bet went through at the new odds of 2.49 without asking for my permission to accept the bet. I refuted the bet in live chat, explaining that this has never happened before and that their system can not take bets at new odds without asking my permission to accept the odds. And the customer service rep refused to listen to me. They have stolen $1,000 from me and need to be held accountable for their mistake and return my money.

Disputed amount: 1000$

Casino: 888 Casino

Case #: 2709

Dear apv,

We've received your complaint and contacted the casino rep asking for further explanation regarding your case. Please keep an eye on this thread for updates.

Thank you.

Dear bgresham640 and apv,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Thank you your patience.

i requested results for the up for 8 soccer pick em contest over 3weeks ago. same response everytime. its for the week ending may 5th i believe i may have got all 8 correct and that would be 5k u.s. im a level 375 vip member there for over 20 years alwyas play there and will continue to do so no matter

Disputed amount: 5000$

Casino: 888 Casino

Case #: 2732

Hello Petercw,

We have received your complaint and informed the casino representative about it. Please keep an eye on this thread for updates.

Thank you.

ok ty kindly

Dear bgresham640, apv and Petercw,

There’s still no response from the casino rep, so we’ve tried reaching out to them through alternative channels. Hopefully, we’ll receive some feedback this time to assist you further.

Thank you for your patience.

Dear bgresham640, apv and Petercw,

Unfortunately, we must mark your complaints as Unresolved because we received no response from the casino despite numerous attempts to find out more about your cases.

If they respond at any time, we will let you know.

Thank you for your understanding.

Hi, I ordered my usual witdrawal back in December, the account had been verified a long time ago. However, I was requested more documents, including those confirming my source of income. I provided the docs and got a confirmation that they were accepted. However 888 still don't pay out and have kept my money for more than a month now. All my requests for explanation are ignored. I would appreciate any help in resolvig this matter.

Disputed amount: 1200$

Casino: 888 Casino

Case #: 2863

Dear halamydnyk,

First of all, welcome to LCB.

Sorry to hear that. Unfortunately, the casino has not been cooperative in resolving complaints so far, but we will still contact them and request more information about your case. Hopefully, we will receive a response from them so we can assist you further.

Thank you.

Dear halamydnyk,

We still haven’t heard back from the casino rep, so we have sent them a reminder. Unfortunately, as I previously mentioned, the casino has not been cooperative in resolving complaints so far, but we will do our best to try and get more information about your case.

Thank you for your understanding.

Dear halamydnyk,

Unfortunately, since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.