HellSpin, IviBet Support and Complaints Thread

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Welcome, nice to have you here

The amount is in $ but without that option. Standard KYC dramas. Try withdrawing $1700 and all of a sudden I need a screenshot of my name, my account numbers, time of deposit and date of deposit. This is close to impossible to get all on one screenshot. I’m told contact my bank blah blah blah, but they’re aware that any transaction will be pending for a minimum of three (working) days after deposit has been made and no bank statements show pending transactions. On top of that, with bank statements, it is only the first page that will show my name, address and account number. So unless I make no transactions from that account from the moment I deposit the money in the casino to when the money clears and shows up on page 1 of a bank statement (3 working days and being the weekend, 5 days in total) the transaction will be pushed down onto a seperate page in which case I cannot take a SINGLE screenshot showing all of the parameters they’ve asked for. I made a smaller withdrawal the exact same way only weeks ago with no issue but I believe because it’s because I’m asking to withdraw a larger as sum of money that I’m being made to jump these hoops.

Disputed amount: 1700$

Casino: HellSpin Casino

Case #: 2957

Hi Apache182,

We know it can be challenging to provide all the requested information in a single screenshot. KYC verification is a standard procedure for larger withdrawals to ensure transaction security and protect players' funds.

If it’s not possible to put all the required details in one screenshot, we recommend sending them multiple screenshots or a combination of documents (the first page of your bank statement showing your details and the page where the deposit is visible).

Additionally, you may reach out to your bank to request a payment confirmation, banks can provide this even if the transaction is still pending.

Please keep us posted, and if you don't succeed, feel free to contact us again.

Hi Apache182,

Any updates about your case? Have you succeeded in the verification process?

Hi Apache182,

We are still waiting for your update.

Apache182,

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.

Haven't received anything from them just excuses account has been recredited 3 times already keep getting excuses like name /number is incorrect but have 100% not received anything from them bank/ payment provider has been in touch the haven't received anything at all

Disputed amount: 3400NZ$

Casino: HellSpin Casino

Case #: 3170

Hi t halt,

Sorry to hear about your experience. Thank you for bringing this to our attention. We forward your account details to the casino rep.

As far as we can see, your withdrawal was requested via bank transfer. Unfortunately, we couldn't find specific information about the processing time for this method, but it's usually a few working days.

Since you made the request on Saturday, April 26th, a delay is possible due to the weekend.

If we receive any updates from the casino, we will update you here on this thread. 

Hi t halt,

We received a response from the rep confirming that your withdrawal is currently being processed.

Since the payment was requested via bank transfer, please note that this method can take up to 5 business days. We kindly ask for your patience.

Please keep us updated, and if five business days pass without payment, we will contact the casino rep again.

Hi t halt,

Any update? We would like to know whether your issue has been resolved.

Hi t halt,

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark case #3170 as RESOLVED.