How To: Verification/KYC

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  • How to Verify Identity at an Online Casino? Insightful Guide on KYC + Cool Tips!


    Identity verification or KYC (Know Your Customer) is a procedure online casinos implement to:

    • ensure regulatory compliance

    • prevent fraud, money laundering, underage gambling, risk gambling, and identity theft

    • promote responsible gambling.

    In this insightful guide, we will give you a thorough explanation of why ID verification is needed, when it is done, what documents are required, and share some tips on how to go through the entire process with as little hassle as possible!
     

    Why Do Casinos Require Players to Verify Their Identity?

    Most online casinos today require some form of identity verification.

    The procedure itself varies between casinos and depends on specific regulatory requirements, a player's activity, betting patterns, and amounts deposited/cashed out.
     

    Do Crypto Casinos Require Players to Verify Identity?

    As you probably know,  cryptocurrencies are often described as “anonymous” payment methods. Due to this, players assume that no ID verification is required, but that’s not right. It’s a casino’s own right to demand the process to be completed, even if it runs as a crypto-only platform.

    *HOT TIP* If you are unsure if verification is needed, feel free to reach out to support via live chat.
     

    When Does a Player Need to Verify Their Identity?

    This depends on the casino’s internal policy. Most casinos will verify a player's identity upon the first withdrawal request.

    Verification may be repeated once cumulative withdrawals reach a specified amount.

    Some operators may require players to finalize the verification process upon registering or making the initial deposit.

    We advise you to check the Terms for ID verification requirements and complete it ASAP. Do this at the earliest convenience the casino allows, to prevent delays and issues upon withdrawals.

    *HOT TIP* Always have up-to-date docs prepared!
     

    What Documents Are Needed for ID Verification?
     




    Different casinos have different requirements, but most commonly, the necessary documents include:

     

    • proof of identity and age (front and back of ID card, passport, driver’s license, or any similar government-issued document)

    • proof of address (such as utility bill no older than 3 months)

    • proof of payment method ownership and proof of deposit

    • selfie with ID documents (possibly with casino website opened in the back), video or phone verification.

    • Face matching between ID document photo and a selfie-picture

     

    As for the payment method proof, if using a credit card, you may be asked to provide a scanned copy of the card or to fill in a credit card verification form while registering.

    Other possible options include an email payment/deposit confirmation notification and a screenshot of the payment notification with clear details like email address and/or account ID.

    A relatively small number of casinos have some less common requirements. For example, a player may be asked to photograph themselves next to post signs or other landmarks as proof of location or to submit an image of themselves with a local daily newspaper. In the case of high-value deposits/wagering, casinos may want to check the source of funds (SOF).

    Bear in mind that some casinos do not accept mobile phone bills.

    Also, take note that some casinos may ask for notarized documents - certification by a notary public may incur additional costs. 

    *HOT TIP* All details must be clearly visible in selfies, scans, or copies. Make sure the documents are not cropped or blurred!
     

    How to Provide Documents for ID Verification?

    First of all, players need to check which particular documents are needed. Make sure to check whether the operator requires photocopied documents, scanned documents, or screenshots.

    These are the possible options for how documents may be submitted:

    • via email

    • via a dedicated page on the site

    • third-party service secure transfer

    • through mobile app

    Once the required documents are sent, a casino will send a confirmation that the documents are received.

    Some operators have it as a section under “My Account” or “My Profile”, so players can check the status and the progress of the verification process.

    In addition to this, players in certain countries may complete instant verification through some of the following bank accounts:

     

    BankID 

    • eIDAS

    Trustly 

    Sofort 

    • Rapid ID

    • IDnow

    • Jumio

    Pay N Play

     

    How Long Does It Take for a Casino to Verify Documents?

    In some casinos, the process is instant, so a player has the documents verified immediately upon submitting them, let’s say within 15 minutes.

    On average, the verification process is completed anywhere between 2-5 business days. On extremely rare occasions, a casino may need up to 15 working days to verify a consumer’s identity.

    *HOT TIP* Some casinos do not complete the verification process on weekends - Saturday and Sunday. This may be the reason why the process may take longer than expected.

     

    Why KYC is Unsuccessful
     

    • Inadequate documents or omission of documents

    • Data in documents not clearly visible

    • Mismatched data between the registration form and provided documents

    • Inaccurate information provided by omission or oversight

    • Provided documents are not in the player's name

    • Documents provided in a wrong form 

    • Player has multiple accounts

    • Technical issues


    This is pretty much a retrospective of all significant things ID verification-related. If you’ve had any unusual requirements from casinos or experiences with overly long procedures, feel free to share them here in this thread.

    Don’t forget to read the Terms and Conditions! Have fun & gamble responsibly!

  • How is it safe to send a picture of your credit card over email?  Can you cover up your number except for the last 4 digits and cover the cvc code?

  • Hello goon1018,

    Yes, just cover the last 4 digits and CVC number.

  • Eine Frage, Verifizierung alles gut und schön, doch bei manchen Casinos habe ich das Gefühl die wollen einen nur hinhalten.

    Aktueller Fall: alle Dokumente bestätigt bis auf ein Selfie mit Ausweis ID. 

    Bitte laden Sie ein Selfie mit Ihrem Ausweisdokument und einem Blatt Papier mit dem Text „Hallo Lucky7even, aktuelles Datum“ hoch. Bitte beachten Sie, dass das Blatt Papier liniert oder kariert sein sollte (eintöniges Papier akzeptieren wir nicht). Beachten Sie, dass alle Informationen deutlich sichtbar sein müssen. Auch Ihre Hand, die diese Dokumente hält, sollte sichtbar sein.

    Ok Anforderung erledigt. Dann kommt eine Email mit abgelehnt. Nächster Text kam,

     Der Ellbogen der Hand, mit der Sie das ID-Dokument halten, sollte sichtbar sein.
    Vielen Dank für Ihr Verständnis und Ihre Geduld

    Abgelehnt wurde der Spass nun schon 4 mal und langsam ist meine Geduld am Ende. Wie soll man sich da noch gedulden. Und das alles nur weil eine Auszahlungsanfrage mit 50€ ansteht. 

    "One question, verification is all well and good, but I have the feeling that some casinos just want to stall you. Current case: all documents confirmed except for a selfie with ID card. Please upload a selfie with your ID and a piece of paper with the text "Hello Lucky7even, current date". Please note that the sheet of paper should be lined or squared (we do not accept monotonous paper). Note that all information must be clearly visible. Your hand holding these documents should also be visible.

    Ok request done. Then an email comes with rejected. next text came The elbow of the hand holding the ID document should be visible. Thank you for your understanding and patience

    The fun has now been rejected 4 times and my patience is slowly coming to an end. How are you supposed to be patient? And all this just because a withdrawal request with €50 is pending."

    - Google translate by moderator tough_nut

  • Hello JessicaG,

    Could you please send us the documents that you submitted to them via private message so we can check and review?

    Thank you in advance.

  • Habe Ihnen über private Nachrichte den Email Verlauf geschickt und die Bilder. 

    Translation: 

    "I've private messaged you with the email history and pictures."

  • Hi Jessica,

    Thank you for providing us with the documents. Once we review we will get back to you with the clarification.

    Keep you posted for any updates.

  • Hi Jessica,

    We have answered you via private message about this matter. We need to kindly ask you to post only on English language from now on.

    Thank you for your understanding.

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