CasinoEstrella | CasinoExtra | Dublinbet | Lucky31 | FatBoss | Futocasi | Slothino Support and Complaints Thread

Hi everyone!

I am Sarah and will be answering to you on behalf of iGamingPartners, for the four casino brands, CasinoEstrella, CasinoExtra, Dublinbet and Lucky31.

In all our casinos, we offer:

● Over 600 casino games, a wide diversity of slots, all the classic table games and of course, Live Casino, provided by  NetEnt, Microgaming, Microgaming Live, Betsoft, Play’N Go, Yggdrasil, ViGS, Actual Gaming and Genii.

● A generous welcome bonus on first deposit, a great Superpoints loyalty program and daily offers

● Variety of different languages and currencies: EN/ES/FR/PT/IT/DE/FI/NO/SE and EUR/USD

● Multiple fast payment options

I will be looking forward to your questions and feedbacks! 

Sarah

Updated 16th October 2019 - FatBoss added to LCB lists

Updated 26th May 2020 - Futocasi added to LCB lists

Updated 25th November 2020 - Slothino added to LCB lists

Hello Sarah,

Welcome to the forum.

Welcome Sarah, glad to have you here

Hello Sarah, I have got accounts both in dublinbet and casinoextra opened and verified over a year ago. 

I am blocked due to an investigation process. An operator Luna asked me to phone call me and I gave her my number. She talked to me this week. She asked me many of my playing details and I explained them to her

As they have some players from my country who won too they blocked my account

In the time I have played at your casinos I had a wonderfull support. Both dublin and extra operator have been kind and usefull to play at your casino

I hope, we could fix this issue. My funds at extra are by 3000 and by 2000 in dublin. I am not sure because my accounts were blocked 10 or more days ago

My user email is the nenepanno@gmail.com

Best regards

nenelcb

Hi nenelcb. Sorry to hear about your issue with the casino. 

The casino rep will be notified. 

Hello Sarah, i have an account in Lucky 31 and in Casino Extra. My user email is veroedab@gmail.com. i made some deposits through neteller and was ok so far. Then they verifiyed my identity ,when i triyed to withraw, they rejected my petition first, and then they blocked me, in both accounts.

ive  been in contacts by email with supports but they are not giving me any reasonable explanation. Iam not sure exactly how much money i had left because i dont have acces to either account, but i guess its something like 2000 in Lucky31 and 1000 in Casino extra, 

Iam  from Argentina. ive been playing some games in those casinos , some roulettes and wheels , i ended up with some winnings but i cannot withraw my money, i really dont understand , i hope you can help me , thanks

Thanks for bringing this to our attention. The casino is going to be notified. Keep you posted. 

Hi, I opened an account at Casinoextra in November, I did not use bonus as I like live dealer games.

I have got an account in lucky31 and dublinbet.com too, I did not know all these site belonged to the same company

I deposited via my ewallet and played, I sent my docs to be verified and casinoextra KyC section approved them soon. My docs were verified at dublinbet and lucky31 too

I requested 1000 from casinoextra twenty days ago and my latst balance was 450, they blocked my account because they are investigating my account and other players from my country as they said.

My dublinbet and lucky31 account were blocked too for the same reason, with similar funds in them

The same accounts status remains since november 20th and they have only answered they were investigating with the game provider the cause I won.

They have never sent any payment, so, I havent won yet

my user email is the same I use at this forum pedritohoc@yahoo.com

kind regards

pedro

Thanks for letting us know Pedro. We're going to get in touch with the casino and check what seems to be the issue with your account and why they closed it. 

Keep you posted. 

Hello, my name is Teresa,  I have got a closed account at dublinbet.com

The cause of closure was a typo mistake when I registered. I placed my birth of dat in 1994 instead of 1954 as I was born.

My docs were sent before any deposit, they could have warned me of this mistake before I finished depositing 500 usd and won to reach a balance of 3000

My docs were verified and approved, the person in charge of verificcation did not checked my personal info with my national id

I know their T&C back up their decision to close my account because they say I fill in my registration with false data. It was a mistake

Any help is welcome

teresa

Hi Teresa, 

We're going to notify the the casino rep and see what can be done regarding your case. 

Please provide message me your casino username.

Hello Melissa, my user name is teresa and my email is teresunarci@gmail.com

Regards

Hi pedritohoc,

Just a quick update regarding your case. The casino rep will get in touch with his fraud and support team in order to get more info regarding your case and he'll get back to us as soon as he gets more details. Keep you posted.

@teresalcb - your account details have been sent to the casino for checking. Keep you posted. 

Hello, has Dublinbet rep given any info?

Best regards

Teresa

Hi Dublinbet representive, my account has been under investigation since November. I have contacted live chat operators many times. They have also phoned me. I do not know what they investigate, it seems what they are looking for does not exist.

I hope they send my funds soon

My user id e-mail is marbul1943@gmail.com

Marbul