iNetBet US | Kudos Casino Support and Complaints Thread

Hi Everyone,

Although we have been a member on here for a while - with iNetBet Promos.
We have now set up this new account so that you can have direct access to us. We will handle queries for iNetBet USA.

All the best
iNetBet

UPDATE 26 Jan 2016: New brand added - Kudos Casino - all about cashbacks!

Welcome to the forum! Thanks for being here to assist our wonderful members.

Hello
I am very upset that a payment sent by courier check on Nov 13th has not showed up. I contacted customer several times and ask for a tracking number and still gotten no results.

My user name is gwolfman1. Could you please look into this problem ASAP.

Hi- my name was here.

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OfferLoc8tor Ltd, Crention Place, Northumberland, NE62.

This message was sent to xxxxxxxxxx@gmail.com; We hope you continue to enjoy the offers that we locate for you, however if you would prefer not to receive future e-mails from us, please unsubscribe

I wanted to see if this was an email from Inetbet or an affiliate. If it is from the casino then why would my name be on it  and i am offered a $50 promo if i already have an account.

Hello ,I have a complaint and not too sure if it goes directly here. I recently used my LCB  ash purchased a voucher at INETBET for USA players and made a withdrawal request at for the max of $100. Instead of receiving the $100  the confirmation page stated $50 as the amount. She. I questioned this I was told that that was the fee for the voucher. Whaaat?!  Half of the max is the fee? If that's the case then it should be listed in the LCB shoo as well as INetbet. This outrageous fee isn't listed anywhere.  Thanks, Pop.  Username. popomatic

@Rena - email address removed from your post.

Thank you so much blue.

Inetbet, You wouldn't be adding the US to your name in order to try and blend in with the legalized USA casinos would you? I for one can't wait til online casinos are legalized in the USA. RTG can kiss a good percentage GOODBYE!!

I am sorry but this seems so much like no live chat and emails ignored to me. I gave up long ago on ever being able to get good support or any support from Inetbet  8'|.

HI,
Sorry guys must have missed some of these.

rena35 - No that email was not sent out by us. It must have been sent by an affiliate.

poppy - sorry if you were not aware of the fee. All free chip withdrawals have a fee associated. The fee is listed in our cashier and also on our website. There are other choices you could have used with smaller fees. e.g. Payment to Card

gwolfman - please email support @ inetbet.com and they can give you full details. Apologies if you have experienced some delays, we can only give you tracking details when they have been supplied to us.

chocolateman - No that was not the reason this name was used. We were asked to add US to our name in the forum by LCB as there is another rep on here for the Euro casino "iNetBet Euro". So they asked us to ad US to avoid confusion.

Hope this post clears things up for you.
All the best
iNetBet US

Well iNetBet Rep It is really sad that you don't even leave a name to address you by. If your only help is to advise me to contact support that is really scary. I have already done that several times with no results. That is why I contacted you.

I don't know why you even responded with that advise.

Very sad customer service support and account Rep support both.

Hi gwolfman,

I am sorry you feel that way however I am afraid we cannot discuss delicate account and processing details on an open forum.

You have had 4 or 5 checks from us in the past couple of month. So you know that we usually send out on time. It is only this last check you have an issue with.

Best Regards
iNetBet US

>:( Deposit over $50 and get a $5 manager bonus  . Can not even get a response about claim my comp points. Until they get live support then i am done with this casino  amp;.


Dear xxx,

It's Emily here from iNetBet.

I trust that this mail finds you in well.

We have today credited your account at iNetBet with $5.00 as part of our Bonus Program.


Latest News:

It's the festive season so be sure to take part in our upcoming Holiday promotions..

We also have a new game: The Naughty List

Over the past few months we have implemented numerous changes and we aim to keep adding these.

More games have been added to the Instant Play Casino. You can now play pretty much all games via Instant Play.

As you are no doubt aware we have a Mobile Casino too!!
This is available on all mobile and tablet devices.
You can now play over 20 of our games with more being added all the time.

Promotions:

There are now Daily Promotions of various types throughout the week. Be certain to take a look at the new "Daily Promos" section in your lobby:

http://www.inetbet.com/_email/dailypromos.asp

You might also like to look at our Handy Hints section.

http://www.inetbet.com/_email/handyhints.asp

There is some great information here about bits of the software you might not use or even know are available.

Apple or Android users should look here too as we have found a great option for you to use the Instant Play casino on these devices.


Processing Information:

We have recently added a good many new options. All of these will be listed in your cashier. If you need any additional information in regards to processing or have any questions please just drop us a mail and we will be glad to assist.

PROCESSING NOTE: Our accounts team are doing a great job and they aim to have all withdrawals processed within 24 hours. In the past few weeks they have actually been upping the ante a little and making wallet payments within 12 hours (Excluding bank wires of course - we cant send these if the Bank is closed.)


Your Lobby:

Be sure to take a look around your lobby when you sign in. Here you will also find all up to date news, updates, new game info, promotions, handy hints etc.

No need to search around just select the "Casino News" button.

Don’t forget to regularly check the Lobby for great promotional offers. At the moment there are some great slot offers which are ONLY available in your lobby, they cannot be found anywhere else.

Resolved  . Emily took care of the issue rather quickly. I deposited $70 in all. Just anted to let everyone know.

Are you guys having problems with the mobile casino, or is it just me? I'm only able to see 2 games, but they aren't available (I'm unable to open them - no link or anything).. And one of them has a lock on it as if it's in a coupon mode or something.

Just want to see if it's just me, or its something that's being worked on.