Adler Casino, All British, Polder, All Irish, CasinoCasino,Fortuin Casino, Yeti Casino, Yako Casino, Fun Casino

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Last post made 2 years ago by Sydney
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  • Dear Members,

    My name is Jan and I'm affiliate manager for four online casinos which are localised. On LCB you can find three of our brands: Adler Casino (Germany), and All BritishCasino (UK) and All Irish Casino, CasinoCasino (added to LCB 7 Dec 2015), Yeti Casino, Yako Casino.

    We are very keen to receive feedback about our products and services. So feel free to share your opinion and ideas! Our products are created for you as a player so any feedback is appreciated.

    When you have any questions I'm always ready to help, so let me know!

    Kind regards,

    Jan

    Updated 13th Jan 2017: Fortuin Casino added to the LCB list (CLOSED 1 June 2017)

    Updated 7th June 2017: Yeti Casino added to the LCB lists

    Updated 22nd Dec 2017: Fun Casino added to the LCB list

    Rated:

    5/ 5

  • Welcome Jan.  I've not tried your casino yet....I'll have to give it a go.

    Thanks for being here for us all.

  • Welcome to our wonderful forum Jan!

  • Just Want to say that this group of casinos are great, fair and fun, Jan is very quick to respond to queries and is very hands on in the multiple forums, the support is brilliant with certain support agents
    Just my 2 cents  grin

  • Hi there - I just deposited £20 in my account to get the 50 free Gonzo Quest spins but 45 minutes later and no signs of any free spins in the game - have tried logging out and back in but still not luck. Would be great to get this sorted  - would also be useful if you have 24x7 online support. Thanks


  • Hi there - I just deposited £20 in my account to get the 50 free Gonzo Quest spins but 45 minutes later and no signs of any free spins in the game - have tried logging out and back in but still not luck. Would be great to get this sorted  - would also be useful if you have 24x7 online support. Thanks



    Which casino did you deposit at?

  • Hi there - I just deposited £20 in my account to get the 50 free Gonzo Quest spins but 45 minutes later and no signs of any free spins in the game - have tried logging out and back in but still not luck. Would be great to get this sorted  - would also be useful if you have 24x7 online support. Thanks


    Hi Big Dolphin,

    Did you claim the spins at All British? I'm happy to inform you that All British Casino offers now 24/7 support.

    Kind regards,

    Jan
  • Hi i would like to know where i can read terms&conditions and also bonus t&c's
    In received email there is a link, but it refers to a non existing or not working site.
    I dont see anything about it on the site
    I use my samsung s5 at the moment but even if i request desktop browsing, i dont get any info.

    For the 2nd dep bonus at casinocasino, is the min deposit the same as the normal min deposit amount? And how many times is wagering and are the any max bet or max cashout rules?

    Rated:

    4.5/ 5


  • Hi i would like to know where i can read terms&conditions and also bonus t&c's
    In received email there is a link, but it refers to a non existing or not working site.
    I dont see anything about it on the site
    I use my samsung s5 at the moment but even if i request desktop browsing, i dont get any info.

    For the 2nd dep bonus at casinocasino, is the min deposit the same as the normal min deposit amount? And how many times is wagering and are the any max bet or max cashout rules?



    I have notified the rep
    Rated:

    4.4/ 5


  • Hi i would like to know where i can read terms&conditions and also bonus t&c's
    In received email there is a link, but it refers to a non existing or not working site.
    I dont see anything about it on the site
    I use my samsung s5 at the moment but even if i request desktop browsing, i dont get any info.

    For the 2nd dep bonus at casinocasino, is the min deposit the same as the normal min deposit amount? And how many times is wagering and are the any max bet or max cashout rules?


    Hi Michiel,

    When using a mobile the terms and conditions do not show. Thanks for pointing this out so that we can fix this.

    As for your deposit / bonus question:
    There are no rules regarding the deposit amount. Both bonuses are credited depending on the amount you deposit. The received bonus must be wagered 40x and can only be wagered on slots and videoslots.

    Hope this has answered your questions?

    Kr. Jan
    Rated:

    5/ 5

  • Yes you have. Thank you. I will play.

    There is a thing that bothers me. while playing (amatic)slots in the mobile casinos of polder and casino2, you get automatically logged off after i think about 15 to 30 minutes. Maybe it is the casino itself that doesnt recognise activity if you play a slot and logs player out due to inactivity.

    At other casinos i never have this problem. The thing about this that really frustrates me, (and the reason i just cant let it go) is that it alwasy seems to happen when im losing. I dont meen gradually losing, but a free fall of my bank roll.
    And typical emotionally driven gambler as i am, the more i lose, the longer i play that machine and the more difficult it is to stop and just login again and reload. You know the machines might forget what they just took from me, so leaving is not an option.

    The problem is probably this: the mobile casino opens the videoslot in a new page, but shows it on the same pagen. That way no activity is measured, but player cant switch between pages to refresh or just click on something and gets logged off. So i think this is something that should be not that hard to fix. 
    You dont need to defend the legitimicy (is that a word?) Of the casino; that isnt under attack.


  • Yes you have. Thank you. I will play.

    There is a thing that bothers me. while playing (amatic)slots in the mobile casinos of polder and casino2, you get automatically logged off after i think about 15 to 30 minutes. Maybe it is the casino itself that doesnt recognise activity if you play a slot and logs player out due to inactivity.

    At other casinos i never have this problem. The thing about this that really frustrates me, (and the reason i just cant let it go) is that it alwasy seems to happen when im losing. I dont meen gradually losing, but a free fall of my bank roll.
    And typical emotionally driven gambler as i am, the more i lose, the longer i play that machine and the more difficult it is to stop and just login again and reload. You know the machines might forget what they just took from me, so leaving is not an option.

    The problem is probably this: the mobile casino opens the videoslot in a new page, but shows it on the same pagen. That way no activity is measured, but player cant switch between pages to refresh or just click on something and gets logged off. So i think this is something that should be not that hard to fix. 
    You dont need to defend the legitimicy (is that a word?) Of the casino; that isnt under attack.


    Hi Michiel,

    Thanks again for the valuable feedback. I'm aware of the logout issue on mobile when playing Amatic. Our casino system logs you out after 15 minutes of inactivity. When you are playing a game the system believes you have turned inactive if you are playing for +/- 15 minutes and logs you out. This only occurs on the mobile games.

    We have created a workaround but that's not really user-friendly. Basically when you leave a game after 15 minutes the redirect to the homepage will log you in again. However this is done by opening a new tab. Unfortunately this "pop-up" is blocked by the majority of the browsers. If you allow the browser and our site to open a new window you won't have this issue.

    Nevertheless our aim is to create casinos which are user-friendly. Therefore we will focus on this issue during the first days of 2016.

    I shall update you personally when the issue is resolved.

    Kr. Jan

  • Hello casinocasino! I have problem because i get no deposit bonus and win 70 from it. I have sent email with my documents attached and get this email:


    Thank you for sending the required docs. However, could we kindly ask you to send us a proof of address in English as we can't accept any Russian documents. We are sorry for the inconvenience.

    With kind regards,
    Ivan

    Customer Service Team, Casino Casino

    I do not have any english written proof of addres, because I am leaving in country where no any official documents are on Russian language. It is just impossible to provide casino what they want what can i do can you help me?

  • Hi Sasha,

    Could you please send me your username in a PM so I can lookin to this matter for you?

    Thanks in advance,

    Jan

  • PM made thank you.

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