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currently no reply and help

Week go, no reply...What can i do?

Hello Sasha.ven,

I'm certain the rep will respond soon.

Thank you for your patience.

Thank you!

I've answered your PM with the instructions.

Congratulations on your winnings

hi!

I was registered in this casino from lcb.org      Yeti Casino

I made the first deposit without bonus and I won the small sum of money, after that I addressed in a chat and asked whether documents for withdrawal of money are necessary..., I was answered that for not big prizes documents aren't necessary....I requested withdrawal of money...

there passed day but there is no money on my account...I addressed in a chat and I was answered documents (the letter on an email wasn't) for a conclusion are necessary, I sent....in a couple of hours to me the letter that I have to send documents in English language comes....?

then such letter came:

23 Jun at 15:27       Dear Andrei,

Thank you for sending us your documents. We have forwarded these to our verification department for a final review and you should receive a confirmation of successful verification by email within 24 hours (During business days only). We will also contact you in case we require any additional documents. When you have received the confirmation e-mail stating that your account is fully verified we will process any pending withdrawal requests within the next 24 hours.

Please do not hesitate to contact us if you have any questions. We are available 24 hours a day, 7 days a week to answer all your questions by phone, live chat or E-mail.

Kind regards,

documents were accepted!!!

27 Jun today they told that documents didn't undergo testing....

Hi Andrei,

We are sending you the chat transcript you requested from Yeti Casino.

Chat transcript from date 06/27/2017

| name: Andrei
| email: promt007@tut.by

Andrei (08:35:40): hi
Tessa (08:35:55): Hi Andrei
Tessa (08:36:00): How can I help you?
Andrei (08:36:03): when you verify my account?
Tessa (08:36:27): I will have a look for you
Tessa (08:38:50): I see that the verification department would like to receive a proof of address in English. Would that be possible?
Andrei (08:40:52): accepted documents from me in Russian! Here the letter from you:Dear Andrei,

Thank you for sending us your documents. We have forwarded these to our verification department for a final review and you should receive a confirmation of successful verification by email within 24 hours (During business days only). We will also contact you in case we require any additional documents. When you have received the confirmation e-mail stating that your account is fully verified we will process any pending withdrawal requests within the next 24 hours.

Please do not hesitate to contact us if you have any questions. We are available 24 hours a day, 7 days a week to answer all your questions by phone, live chat or E-mail.

Kind regards,
Tessa (08:41:52): As it says in the e-mail, it has been sent to the verification department for a final review and they request another document
Tessa (08:43:04): Is there any chance you can request a document somewhere in English which shows your name, address and a date not older than 3 months?
Andrei (08:45:51): tell, and you can provide me the document in Russian? the confirming your address?
Tessa (08:46:52): We are an English speaking casino so therefore we need these documents, I am sorry

I live in Belarus and I don't know what document to them to send in English, I played in different casinos much and wash documents everywhere accepted....

login: promt007@tut.by

Hi andrey.dembovski,

We're going to notify the casino rep. Keep you posted.

mail came:

Dear Andrei,

Thank you for sending your documents.
We would like to let you know we were able to translate your documents and we now have verified your account and processed the withdrawal.
Please do not hesitate to contact us if you have any questions.

Kind regards,

Peter
Customer Service Team, Yeti Casino

thanks for the help.....

Hi Andrey,

Great news! Thanks for letting us know.

Hello Amy Ford,

Please keep in mind that it takes 48 hours - excluding weekends and public holidays to receive the shop item. 

Yeah me again, i am definitly lucky with casinos these days. Well this time i tried Yako casino after a friend/affiliate of them suggested me to do so. I deposited, i played and i won. So now i want to cash out, let's forget their nonsense fees and everything else. I sent passport, driver license, bank statement, check specimen everything with my face and address. But they keep saying i need to verify my address with a utility bill. I am disabled and live with my mother so i don't have utility bill. All other casinos took my bank statement, check specimen and credit card statement as proof of address without problem. But they are stubborn as i never seen before as wanting a HD picture of mail. I provided government of canada mail picture but then they said they need to see the corners... So i took more pictures but from farther to show the corners. But then it is not clear enough they can't clearly read everything... but they got the other pictures zoomed in that show everything! My bank statement have my address, my check specimen have my address... I have no way at the moment to get a ultra HD picture of my mail from afar enough to see all corners. Is it me or someone is seriously laughing at me? I'm tired, i have enough. Why casinos always use the same tactics to make sure first depositor winners have the hardest time in the world to cash out? Is it that hard to be honest these days? I need help because now they are making me go crazy and always replying like being polite justify everything. Right now they got more than any casinos ever needed to verify my account still they say without more they will never pay my cash out.

Hello fredos386,

Could you please send me your casino username in PM inbox and we'll contact the casino to find out what's going on.

I want to reiterate what I wrote on their rating page

This casinos stalling tactics upon document submission is easily the worst we have ever seen by far. The arrogance, stubborness and never ending document request for no reason is beyond anything we have seen before.

Just an absolute disgrace if I have ever seen one. Do yourself a favor and stay away from this casino group they are the aboluste rock bottom

theiir casinos are casinocasino, funcasino, yeticasino,hyper casino and yako casino and adler.

Stay far away my god

Hello WilliamDafoe,

Do you want us to contact the casino regarding the issue you're having with them? I didn't understand if you managed to pass the verification or you're still having issues with verifying your documents?