CLOSED: Mucho Vegas Support and Complaints Thread

Hello LCB!  Mike here, I’m one of the co-founders of Mucho Vegas Casino and are very happy to be listed here on Latest Casino Bonuses.  We are a very new casino launching just a few weeks ago, however most of our team has been working in the industry for over 10+ years.  The idea behind Mucho Vegas is to combine a fun Latin style with the excitement of Las Vegas – we hope that you enjoy it!

Our philosophy when it comes to running the casino is pretty simple, we are 100% committed to ensuring our customers have a good experience and receive exemplary service from the team.  We do this by providing lots of bonuses and promotions, proactively reaching out to players to solve problems, and of course paying out our customers quickly when they request a withdrawal.

Now onto the actual casino, we feature just over 800 games at the moment from Netent, Microgaming, Betsoft plus many more, and are adding new providers every few months to improve our portfolio.  We also offer 10 currencies for players including Argentinian Pesos, Brazilian Reais, Euros, Mexican Pesos, Norwegian Krone, New Zealand Dollars, Swedish Krona, USD and South African Rand.

We hope you enjoy playing at Mucho Vegas and please let us know of any questions or concerns.

Thanks,

Mike

Edited by Moderator KingNemo: 21st February 2023 - Mucho Vegas Casino is CLOSED

Hi Mike!

Welcome to our forum. Thanks for the nice intro.  

@ bisbis, you are correct, unfortunately we are not able to accept Italian players at this time due to licensing regulations.  We will of course update you here if that changes in the future.

@ MelissaN, thank you! Glad to be here.

Welcome to our wonderful forum Mike. Thaks for being here to assist our members:)

@Lily, @Melcb, Hola, thanks for the warm welcome.

 Jaja Gracias Robby! Thanks for the welcome.

Signed up and got the 10 free spins.Ty for that.Made a 1st deposit,played for a while,and got no luck.When i asked in live chat for free spins (front page says 150 free spins after deposit)...i got the answer that...free spins were to be credited "after my 7th deposit"???!!!...is this for real???this is how you want to keep your players???...Sorry about this ,but im shocked with this...

Hi Recalcitra,

Thanks for your message.  The 1500 + 150 FS that you mentioned which is on the homepage is part of the overall welcome package we offer new players which includes generous match bonuses over your first 7 deposits.  Because we offer a lot of bonuses (at high match rates), along with the fact that they are cashable, we've decided to add the free spins at the end of the welcome package as an added incentive for players to complete the full package.

We apologize if this was misleading in any way.  If you ever have any questions about a promotion, you can see the full explanation of any of our offers by visiting the promotions section of the website or jump on live chat and ask support.

Thanks for your feedback and have a nice day.

Mike

Hola Robby!

Our bonus package is designed to offer players multiple bonuses (7 in total) and a large total available bonus of 1500.

We also give 150 Free Spins to players when they made their 7 deposits so loyal players get a nice gift after a few playing sessions

Our goal is to offer all players a lot of bonus options to enjoy many of our games and regular free spins credits like this 150 Free Spins or our Game of the Weekfree spins and Monday Free Spins. When you combine that with our weekly reload bonus and loyalty program I think you will find that we are one of the most interesting places to play :)

I hope you will enjoy our close to 1000 games with these frequent bonuses and credits!