Jackoro Casino Support and Complaints Thread

Hey LCB Members,

Welcome to Jackoro Casino, where a whole new world of elite, NO LIMIT gaming entertainment awaits you!

Kick things off immediately with a Welcome Bonus to fuel your sessions. From there, the rewards just keep rolling in, take advantage of wager-free daily cashback, special reload deals, and hyped-up weekend events. Everything we do here is scaled up, meaning your payouts are fast, unlimited, and entirely in your control. No caps, no waiting around, just non-stop, high-stakes action.

Need a hand or have a quick question? Our dedicated support crew is on standby 24/7 to ensure your experience remains seamless. This platform was custom-built from the ground up for high rollers who demand the absolute best, that is the Jackoro standard.

Drop your thoughts or questions right here, our team is active in this thread and ready to help you out!

Welcome to LCB, happy to have you here to try to resolve potential issues of our dear members!

Welcome to LCB! Glad to have you here! 

Welcome on board! 

Welcome to our forum! Glad to have you here! 

Welcome to LCB! 

Great to see you here, welcome! 

Hello, 

   Thanks for the welcome and the welcome bonuses. I have a question, are the sites Jackoro.com and Jackoro.org related? I wouldn't want to double up on accounts.

Thank you and Be Kind, Rewind,

Teramanujuan

Hello Teramanujuan,

Thank you for reaching out to us. 

We will check with the casino representative and let you know. 

Met the play through requirements. Had $20 left. Played it up to $65. Cashed out. The immediately subtracted $15 (even though other casinos allow you to play once you turn the bonus into real money without having to withdraw And redeposit it but whatever, thats $15 stolen). Then the KYC me and I send them my ID and mail. They verify my Account. Then they claim I have to "deposit $35" but then can immediately cashout out the entire $85.00 that would be in my account with no wagering requirements. Scam. Now they have outright locked my account. Scumbags. Why you give them a good review I haven't a clue. Calls to question whether I should trust your options and use your links for anyone since apparently you let any scam site advertise here???

Disputed amount: 50$

Casino: Jackoro

Case #: 4475

Dear Matthew (Matt4cbc),

Thank you for bringing your concerns to our attention. We welcome the opportunity to clarify the situation regarding your recent withdrawal request.

Following a thorough review of your account, we would like to provide the following details regarding the processing of your funds:

• Bonus Terms & Maximum Cashout: Your winnings originated from a $15 Free Chip Welcome Bonus. According to the terms and conditions attached to this specific coupon, the maximum cashout allowed is $50. At the time of your withdrawal request, your balance was $65.41. Consequently, the excess amount of $15.41 was automatically removed, as the maximum cashout limit remains applicable even after the wagering requirements are successfully met.

• Account Verification & Deposit: We are pleased to confirm that your account has successfully passed the verification process. In line with standard industry practices, a verification deposit is required to register your payment method. Please note that this deposit does not carry any wagering requirements and can be withdrawn immediately alongside your verified winnings.

• Account Status: Regarding your concern about a potential block, we would like to assure you that there are absolutely no restrictions or bans active on your profile. Your account is fully active and in good standing.

To proceed with your withdrawal, you simply need to make the standard verification deposit and submit your request.

If you encounter any further difficulties or have additional questions, please feel free to reach out to our support team directly. We are here to help.
 

Best regards,
Maxwell
Jackoro Team

Hello Matt4cbc, 

Have you had a chance to check the reply above from the casino representative? 

Please let us know if you need additional assistance. 

Thank you!

Hello Matt4cbc, 

As more than 48 hours have passed without a response from the member, we will mark case #4475 as resolved, given that we have received a reply from the casino representative.

No it has not been resolved I still cannot log into my account. 

I know my username and password 

When I try to reset the password just in case I forgot it I enter my username and my email address and they do not send me an email to reset my password so for them to say they have not blocked my account it's disingenuous.

Hello Matt4cbc, 

We will reopen the case #4475 and reach out to the casino to get more details regarding your account. 

Please follow this thread for further updates. 

Thank you!

Hello Matt4cbc, 

The casino representative has advised you to reach out to the support team directly for assistance in accessing the account, as the account is not blocked on their side. 

Let us know if you managed to log in! :)

Hello Matt4cbc, 

Have you had a chance to check our reply above? 

Please let us know if you managed to log in and if you need additional assistance. 

Thank you!

Hello Matt4cbc, 

Since we have not heard back from the member and considering the nature of this case, we will therefore consider Case #4475 as RESOLVED.

Can I submit a complaint here directly or do I need to go through the official complaint form? 
 

T.D.L.R - I was awarded free spins. Played those spins. Completed playthrough requirements. Submitted withdrawal request. Submitted all KYC documents. Received email accusing me of using photoshop or some editing software on the documents I submitted. That this was not appealable and my account was closed. 
 

I definitely did not edit my documents and I can provide additional documentation or proof that the documents I submitted are original and unedited.

Hi Walworthless,

Thank you for reaching out to us, and we are sorry about your negative experince.

Of course, we can assist you this way as well. However, in the future, it would be easier to submit your complaint through our complaint system, as this allows us to collect all the necessary information and follow the proper procedure.

Nevertheless, please send us your casino username, your communication with the casino, and the photo that was rejected via private message so we can contact the casino representative and ask them to review your case.

Preparing and sending to you now. Thank you. 

Hi Walworthless,

Thank you for providing us with additional details. Please note that we have reached out to the casino representative regarding your situation and were informed that your KYC verification process has been completed. 

However, the casino has advised that you need to complete the wagering requirements before submitting the withdrawal request. 

Please let us know if you come across any issues. Thank you!

Hi Walworthless,

Since we have not heard back from the member, and considering the nature of this case, we will therefore consider this case as RESOLVED.

Hi there, is $35 a "standard" amount for verification? I've been asked to do the same for Jakoro for a $37 free play withdrawal.  How long does the process take? I really don't my $35 sitting there for days and weeks waiting for completion.  All verification documents have already been approved. Thanks!

Hello Jeremy Boylan,

Welcome to LCB! Thank you for reaching out to us. 

Please note that the casino has minimum for both deposit and withdrawal in the amount of $35, as stated on Jackoro Casino Review page. However, we always advise our members to double check the information directly with the casino support via chat/email, just to be on the same side. 

When it comes to the withdrawal process, based on the player's feedback, withdrawal process is smooth and swift. 

Let us know if there is anything else we can assist with! 

   Has Jackoro "jacked" me for my both time and my valuable identification documents? I played a bonus, made playthrough, and go to withdraw which starts KYC. They did not like my bank statement, the likes of which I obscure just a couple of digits on the account numbers ect. Everyone else is usually fine with this but not Jackoro. Potential future data breaches be damned. I send them the unadulterated one.thinking that if my identity is stolen or bank is drained I could at least joke that I was paid for it. You know with my winning....

(We're all gonna laugh about this some day they saying goes....)

(Jackoro might be laughing already)

  The back and fourth goes on for weeks mind you with this document and that document different issues ,they always wanted something else. But eventually im approved. Cool right? WRONG!  I go to withdraw and they email me to say I have multiple accounts, I don't do that. I am very aware of casinos and there love of using T&C to screw you out of winnings. They have banned my account and ghosted me since that email.

  I know they are mistaken. How hard is to tell me what accounts what accounts they think are mine? I believe they made it up and are just greedy scumbags looking for high dollar gambling addicts and refusing to pay the very few who make the playthrough. The whole time during KYC they could have played this multi account lie of there's but they opted to get my documents (which are obviously worth something to them based on the man hours it took to accomplish) first. if I have multiple accounts what's wrong with just giving me the emails they think are associated with me. At the very least they could do that?

Probably not. Is my stuff on the dark web? Probably not yet.

Hello Jeremy McDaniel,

Please send us your casino username via private message so we can contact the casino representative and request further clarification regarding your case.

Could you also let us know the amount of the withdrawal in question?

Please follow this thread for further updates.

Thank you.

Hello Jeremy McDaniel,

Could you please let us know if you still need our assistance?

If you do, please send us your casino username via personal message and provide us with more details regarding your case so we can contact the casino rep.