Genesys Affiliates Support and Complaints Thread

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Welcome to the BEST gambling forum Janine_Genesys
 

Welcome to our forum! Nice to have you here! 

Welcome to the forum

Jumba Bet Casino is a SCAM! LOST 2, 000 from falling for the 200% bonus back.  They have a system where you have to meet the high set amount in order to get your winnings by that time you have no winnings left and no money left. It's a SCAM!!!!!

Dear Christina L

First of all welcome to LCB 

If you need our assistance, you can send us your casino username via private message, and we'll reach out to the casino rep to inquire further about your case.

Best regards.

Hi Christina L

Any updates on your case? If you still need our assistance on your case feel free to send me your casino username here so we can contact the casino rep.

Hi Christina L

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.

casino said it’s flushing then processing then this and then that. last email said 3 business days before the $150 bitcoin would be sent. this is ridiculous. bitcoin payments don’t take days and all this is bullshit. now it’s wednesday and they said on friday 3 more days on top of the 3 other times they’ve made me wait days and it’s bullshit. they keep saying give it some time give it some time. unprofessional bull to just admit they have someone’s money, they owe them the money but no deadline for when it’s coming they just say sit tight and wait when other casinos do it in literally 20 minutes. so it’s now been a week plus twelve hours and still zero dollars zero funds bitcoin transferred on a pitiful little $150 max cash out winnings. casinos are constantly playing unfair and do hella shit to players that are against the rules to do back to them tho. unfair advantages and making up the rules as they go along. it really is bullshit.

Casino: Bella Vegas

Case #: 2900

Hi please ask,

We have received your complaint and are looking into it. Could you provide us with more details?

• Is this your first withdrawal?
• Did you verify your account?

Thank you for your cooperation.

I HAVR BEEN ASSURED FOR MORE THAN FIVE DAYS THAT THE $150 IS ON THE WAY. NINE HOURS AGO, I GET WRITTEN CONFIRMATION SAYING ITS PROCESSED AND I SHOULD SEE IT IN A FEW HOURS. I GET WRITTEN CONFIRMATION AGIN FOUR HOURS AGO SAYING THAT NOW ITS BEEN DONE AND NOT A SINGLE TRANSACTION HAS BEEN INITIATED ON THE BLOCKCHAIN FOR MY ADDRESS. I CONTACT CUSTOMER SERVICE AND THEY BLAB BU**** AND WONT HELP ME HUST KEEP TELLING ME THREE DAYS SINCE SEVEN DAYS AGO. THEY WONT EVEN CHECK ON IY FOR ME. FIRST THEY WILL SAY ITS DONE THEN THEY WILL SAY TO WAIT THREE DAYS. BITCOIN IS REALLY SIMPLE AND I KNOW HOW IT WORKS AND THIS IS EITHER SOME MISTAKE OR BEING DONE DELIBERATELY AND ITS F*** WRONG. ALL THESE CASINOS DO IS LIE AND CHEAT AND STEAL AND THEN TALK ABOUT THEIR TERMS AND CONDITIONS AND FAIRPLAY AND IT MAKES ME F*** SICK. THANK GOD IT AINT A JACKPOT. HOW CAN THEY JUST NOT F*** PAY PROPLR????? I HAVE PROOF AND NOBODY CARES. ITS B***

Disputed amount: 1500$

Casino: Bella Vegas

Case #: 2902

Hello please ask,

We are already handling your complaint here.

Please send us your casino username via private message so that we can contact the casino rep and assist you further.

Hi please ask,

There was a delay in processing your withdrawal however it was done yesterday and it shows on blockchair.com that the funds have been received. 

Regards

Bella Vegas Casino

Hello please ask,

Can you agree with the statement from the casino rep and confirm that you have received your payout?

Hello please ask,

Please confirm. 

Hi please ask,

Since we have a statement from the casino rep along with their confirmation, we consider this complaint RESOLVED.

On March 19th, 2025, I made a deposit and lost the amount. I then claimed a free bonus. I know I will only receive $100 and that's all I withdrew. However, you have to wait 48 business hours before the finance department can process the withdrawal. I had a remaining balance of $123.10 I won from the free bonus that was supposed to be voided and wiped from account. I went to check on the status and it was reversed. It was "due to consecutive bonuses". This was totally inaccurate because on my end, I deposited before the bonus. I completed wagering requirements. The $100 was corrected and I attempted to withdraw again but now I have to wait until Friday for my money! There should be an exception and my withdrawal should be processed tomorrow. I contacted the casino via live chat and told them I'll make a deal to wait an extra 48 hours for the whole $223.10 due to inconvenience. Please contact the representative on my behalf about bypassing the 48 hour stage.

Disputed amount: 100$

Casino: Big Dollar Casino

Case #: 3066

Hello Carrie5fb9,

First of all, welcome to LCB.

Please note that the casino’s website states the pending time for withdrawals is between 48 to 72 business hours, which does not include weekends. While we understand your frustration, this timeframe is standard for most online casinos, especially when bonus funds are involved.

We’ve already reached out to the casino representative to request clarification regarding your case and the current status of your pending payment. Please keep an eye on this thread for further updates.

Thank you.

Dear Carrie5fb9,

We’ve received an update from the casino representative that your complaint has been forwarded to the relevant team and is currently under review. Please keep an eye on this thread for further updates.

In the meantime, has there been any progress on your side? Has the casino perhaps contacted you directly?

Thank you.

Dear Carrie5fb9,

We have received feedback from the casino rep that your withdrawal has been approved. If you do not receive it by the end of the week, please contact their support.

Please also update us on the progress.

Thank you.

Dear Carrie5fb9,

Could you please let us know if you have received your funds?

Thank you.

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case #3066 as resolved.

Bitcoin payment to me was flushed over a week ago and still has not been paid. Customer service continues to apologize for the delay and gives no time as to when payment will be made but say that its approved and ready for processing.

Disputed amount: 1300$

Casino: Bella Vegas

Case #: 3295

Hi please ask,

Thank you for reaching out to us. As we can see on the review page, Bitcoin withdrawals can take up to 5 business days.

Could you let us know when you requested the withdrawal, or more importantly, when it was approved? If the request was made over the weekend, that could explain the delay, as processing usually doesn’t happen on weekends.

As we've been informed by the player, please ask, that the withdrawal has been received, we will mark complaint #3295 as RESOLVED.

This is great news. I hope the player enjoys their winnings  .

It all started when I deposited $20 and played through my bonus , tried to cash out 2 times , they charged me $20 each time then told me to deposit $20 bit coin then I tried to get my winnings that way for them to deny it an say I had a wager? They kept adding a bonus onto my account so I couldn't withdraw the money an now when I played through the whole supposed wager they are still trying to screw me around, I have plenty more screenshots and proof of everything too

Disputed amount: 1455$

Casino: Big Dollar Casino

Case #: 3947

Hello Lindsey Lee Metzger,

First of all, welcome to LCB.

We’ve forwarded your complaint to the casino rep and requested clarification regarding your case. We’ll update you as soon as we receive a response from them.

In the meantime, could you please clarify what you mean when you say that “they kept adding a bonus onto your account”? For example, was the bonus automatically applied, or did you manually claim it?

You’re also welcome to send us any relevant screenshots or supporting evidence via private message, so we can review them while awaiting the casino’s response.

Thank you.

Hello Lindsey Lee Metzger,

We’ve received a response from the casino and here’s a summary of what happened:

You played using a match bonus and attempted to withdraw before completing the wagering requirements. Because of that, the casino reversed the withdrawal and re-credited the bonus so the wagering could be completed.

According to them, you have now successfully completed the wagering requirements.
The next step is to:
- forfeit the active bonus, and
- then submit a new withdrawal request.

Please note that since the winnings came from a bonus, the maximum withdrawal amount is $1,000.

Let us know once you submit the new request.

Thank you.

I was given a $100 dollars from amaya vip jackpotwheels that stated I had to get 6100 dollars worth of playthrough and return the wager but after rose requirements were met there was no max cash out I have a picture of the exact rules and proof of withdraw.The second picture is what an a.i said the rules meant.

Disputed amount: 4100$

Casino: Jackpot Wheel Casino

Case #: 3961

Jackpotwheels has denied me a 4100 dollar withdraw after they gave me bonus credits and I met the 6100 dollar playthrough and payed the wages back it let me cash out 4100 I got a puc of the rules with the bonus money.I put this picture in an a.i identifier and this is what it said.This is Vip specialist congratulating me on my winnings knowing I won the money doing exactly what there direction's said.And a pic of my withdraw.

Jackpot Wheels said I abused free bonuses by useing 3 or 4 free spins after loosing $300 dollars that day and amaya the vip gave me a $100 to play with abd said that was all they could give me until my next deposit so there managers grounds on why they will only pay me a $100 is wrong and the rules would state if there was a cap on it like the other ones ive got said you can only withdraw $25 or a $100 from this free credit but this time the rules were different as you can see.

Hello Shane Humphries442d,

First of all, welcome to LCB.

We’ve forwarded your complaint to the casino rep and requested clarification regarding your case. We’ll update you as soon as we receive a response from them.

Thank you.

Hello Lindsey Lee Metzger,

Could you please let us know if you’ve already submitted all the requested documents and the new withdrawal request?

Thank you.

Hello Lindsey Lee Metzger,

Could you please update us on the progress of your case? Have you managed to follow the steps outlined in the casino rep’s response?

Thank you.

Since it's been 48 hours and we haven't heard back from the member Lindsey Lee Metzger, yet we have the response from the casino, we will mark Case #3947 as resolved.

Hello Shane Humphries442d,

We’ve received feedback from the casino representative that they are still reviewing your case and that you will be informed once they have an update.

In the meantime, is there any progress or update on your side?

Thank you for your patience.

Hello Shane Humphries442d,

We have contacted the casino representative for an update regarding your case.

Thank you for your patience.

Hello Shane Humphries442d,

We have received feedback from the casino representative regarding your case. According to their Risk department, there were concerns about the documentation submitted. The casino has provided their feedback to you, and there hasn’t been any further response from your side.

Based on the response from the casino rep and the documentation they provided, we will be closing Case #3961 on our side and marking it as resolved.

Thank you for your understanding.

I want to complain about Mandarin Palace. I won over $7,500 USD and they claim i am only entitled to about $2,500. They claim I used a max bonus code, which I am unaware. One of my winnings is from 1/28/26 and I have still not gotten paid. I have contacted them several times and I keep getting a song and dance routine. Thank you.

Disputed amount: 7500$

Casino: Mandarin Palace

Case #: 4014

Hello lbrebel,

We have forwarded your complaint to the casino representative and requested additional details.

Please keep an eye on this thread for further updates.

Thank you.

Hello lbrebel,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hello lbrebel,

We have received feedback from the casino representative confirming that your withdrawal was processed yesterday.

Could you please confirm whether you have received the funds?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark Case #4014 as resolved.

The casino has yet to pay me a dime. They insist they have processed the withdrawals, but i have yet to see a dime. They are now requesting bank statements! I am offended by their actions.It has now been 45 days since I first requested a withdrawal.

Hello lbrebel,

Could you please clarify whether this refers to your previous complaint and that withdrawal, or to a new issue? Since we did not hear back from you, the previous complaint was closed, especially as we had confirmation from the casino representative that the withdrawal had been processed.

Thank you.

CAN YOU PLEASE HELP ME WITH A WITHDRAWAL FROM LAKE PALACE. I SURE WOULD APPRECIATE YOUR TIME. THANK YOU. My email also is West***

The withdrawal was requested officially on the 04/10 However I started and completed all verification on the 04/08 and recieved an email that said Verification was complete. I have been told nothing but lies ever since. They changed the withdrawal status from Processed early this morning and then back to Awaiting Docs. I tried to contact them and ask what do they need and im told nothing. Then I check the status later and it still says awaiting docs. So I go into where you verify your id and it only gives me an error message. So I contact customer service only to be told the opposite. I need to verify but they dont give me a solution. Trying to confuse me and then the last thing Candice says is they now their "finance team" says I won on a bonuswhoch is false. Also keeping in mind that in the "Statement" section of the Cashier it says my funds for $4850 have been processed/sent. I logged back out then went to log back in some time later only to discover they have locked me out. Never and I mean not even once have I been rude or difficult. They have tried every singular way to throw me off ans avoid any real answers and with false implications. So you know I have evidence of it all and there's a lot more that has happened right from the beginning. As I said. I have documented everything. Please help me. What they are doing is wrong and Ive been a paying customer for more than a year. I've never requested a cashout. This is my first.

Disputed amount: 4850$

Casino: Lake Palace

Case #: 4161

Hi West2025, 

Thank you for sharing your experience with us. 

Can you please let us know where have you found the bonus that you've used. It would be very helpful if you could share the Terms and Conditions related to that bonus with us as well. 

Please send all the relevant screenshots via private message and we will reach out to the casino for more information regarding your account.

Thank you.

Its on the promotions page at the bottom

(650BAY).