JeetCity, MoonWin, Spinrise Casino Support and Complaints Thread

Hey there and welcome to JeetCity Casino!

From day one, we want you to have a fantastic experience, so we're offering you

• an incredible Welcome Bonus
• tons of exclusive promotions and tournaments
• fast payouts
• skilled and fast verification process
• hottest slots and crush games in town
• thrilling live casino games that will keep the excitement flowing!

If you ever encounter any issues along the way, fear not! Our highly professional Customer Support team is here for you 24/7.

We genuinely care about our players and have created JeetCity with your satisfaction in mind

So, are you ready to embark on this adventure with us? Feel free to ask us anything...

Our team is delighted to answer your questions in this thread

Updated 31st October 2023: MoonWin added to LCB. 

Spinrise Casino

Welcome to LCB

Welcome welcome JeetCity Casino Rep! Delighted to have you on board our forums.. 

Welcome to our Forum

Welcome JeetCity Casino Rep! 

Welcome to our forum JeetCity Casino Rep!

Hey guys! I signed up today and won big on JeetCity...hoping verification and withdrawals are easy if so I will let everyone here know and recommend it highly.

Hello boshlife99,

Thank you for sharing your opinion and impressions with all LCB members.

Hey guys!

As promised, I said I'll let everyone know what happens.

10/10 experience. Took nearly a day to get verified but I think partly due to emails being sent but not actually being received by their server?

Either way, first cashout was successful.

Only complaint I have is the withdrawal limit maximum being small - but hopefully this is increased.

hi, I would like to file a complaint against jeetcity, I won 37,000 Canadian dollars in this casino and they asked me to go through verification, I provided them with everything but they are dragging their feet for almost a week.  During this time I lost more than half of the amount, and there are 16,800 dollars left that I want to withdraw, but I think they don’t want to give it to me and are taking their time, what should I do to get my money?

Hello Giorgi Pipia,

Could you please provide us with Casino username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you in advance.

Hello Giorgi Pipia,

We will be closing this complaint due to the inactivity of the submitter.

Hi, Initially, please note that the figure noted that is disputed is in AUD not USD. I tried to apply a withdrawal yesterday and the outcome was pending which I completely understand. Not long after, I received an update to explain that my request had been denied and furthermore, the disputed sum had been removed from my account leaving $761.00 remaining. I contacted support and politely asked for further information and then received a response to explain that I had violated terms “Clause 3.5” which relates to the list of countries that cannot play at the casino. I checked the entire list extensively and responded to explain that Australia is not on that list. After some more time passing, the next reason I was given was that I had downloaded some form or piece of data that violates the T&Cs but no real explanation, nor proof provided. They have offered to refund me the current balance of $761.00AUD, but to be fair, I play by the rules, I have not downloaded any info whatsoever and this is just not right. I have sent a detailed email to the support team asking for someone to review the situation and have not heard back as yet. I have screenshot photos of my balances and of the conversation on text with the initial support team. I could really do with some help on this please. I, like many people play the games, enjoy the experience and truthfully accept that the odds are not generally in the players favour. But, the rare day when you do have some success, to be treated this way, it’s just not good business. I appreciate anything you can do to help or advice you can offer. Thanks again.

Disputed amount: 8303.33$

Casino: JeetCity Casino

Case #: 2741

Dear GWhizz81,

Thank you for bringing this to our attention. We have contacted the casino rep and requested further clarification on your case. Feel free to send us any screenshots you have via private message, and please keep an eye on this thread for further updates.

Dear JovanaV and GWhizz81,

Thank you for contacting us. We have carefully reviewed your case and would like to provide you with an update regarding your account. As outlined in section 3.5 of our Terms and Conditions, players from restricted countries, including the United Kingdom, are not permitted to deposit or play real money games on our platform. Unfortunately, this means that your account is in breach of our policy due to the residency information provided in your ID.

While our standard policy does not guarantee refunds in such cases, we have taken a considerate approach. As a gesture of goodwill, we are currently in the process of refunding the full amount of your deposits back to your account. Please note that this process may take a few banking days, depending on your payment provider.

We will notify you as soon as the refund is completed. In the meantime, if you have any additional questions or need further assistance, feel free to reach out to us.

Thank you for your understanding, and we appreciate your patience while we resolve this matter.

Kind regards,
JeetCity Casino Rep

Hi Jovana & Jeetcity,

First of all, allow me to thank you both for the assistance. Until this point in time, upon receipt of the email from Jeetcity, it has been a little frustrating, but it's great to be making progress. 
 

I have carefully read the email provided and in truth I am very happy because this all may just come down to a misunderstanding. You have mentioned clause 3.5 which relates to the list of countries that are disallowed and you have correctly mentioned that the Identification I submitted was in fact linked to the United Kingdom. 
 

Given that this is the reason that you feel I am in breach, I can explain. I was born in the United Kingdom, thus the UK passport. I emigrated to Australia back in December 2011 and have lived in Melbourne, Australia ever since with full citizenship. I would have sent a photo of my Australian driving licence but I am currently awaiting my replacement licence and I did not want to provide a copy of the driving licence as it expired last month. In fairness, the first document asked for on the JeetCity website mentioned a Passport or Driving Licence which I imagine is used more for facial recognition, record keeping etc. all the other documentation I provided was relevant to my residency in Australia. All payments I have made by way of deposit have all been made from the NAB bank, the National Australian Bank. 
 

I do understand that these things need to be checked properly so I offer to do the following: 

Provide a photograph of my newly received Australian Drivers Licence which clearly indicates my full address. 
 

Provide all the banking details you require in case I missed anything in my uploads.

I am also happy to provide you with photos of my Australian Residency Visa which is a government document proving that I did indeed take up residency in Australia.

After checking terms and clause 3.5, you can perhaps understand my confusion as Australia is very much able to make full use of the Jeetcity website and is not mentioned on the list anywhere. 

Also, I have done some research on the Jeetcity website under the "sessions history" section. Here I found and took screenshots of the device logged to play on the site, the IP address linked to my phone 175.37.141.202 is registered to Optus which is a communication company only based on Australia. 
 

So, given that you believed I was in fact a current resident of the United Kingdom, it is truely gracious of you guys to offer me the refund you mentioned. But, as we have now established that I am not in breach, I have always made honest deposits, treated the Jeetcity staff with respect, are you able to please confirm that I should indeed be able to proceed with my withdrawal for the $6800.00AUD?
 

The $2263.23AUD that was also removed from my account I wanted to leave as balance on my account to continue playing with? 
 

I understand that you will of course need to review this information, but I cannot tell you how relieved I am as a loyal customer that this was just a misunderstanding. 
 

Thank you so much and please reply to this thread with some wonderful news :-)

Also, please let me know what documents you need and I will happily make that happen.

Much appreciated to all.

Gary G Conaghan

Jovana, Thanks again for the help. I will collate all the screenshots, emails and anything else useful and send it over. It's currently coming up 5am here in Melbourne, Australia so I am off to work :-)

Thanks again, I have hardly slept the last few days worrying, glad we got to the bottom of it all.

Gary

Dear GWhizz81,

Thank you for providing a detailed explanation and additional context regarding your residency and documentation. We truly appreciate your patience and understanding throughout this process.

We’re happy to confirm that the situation is now clear, and we sincerely apologize for any inconvenience or misunderstanding caused earlier. The funds have been restored to your account and will be available for withdrawal once your verification process is fully completed.

To ensure a smooth experience, our support team will reach out to you shortly to guide you through the next steps. Rest assured, we are committed to resolving this matter promptly and ensuring you can enjoy uninterrupted gameplay.

If you need further clarification or have additional questions, please don’t hesitate to let us know. Your satisfaction is our top priority, and we’re here to help.

Thank you once again for your cooperation and loyalty to JeetCity. We look forward to resolving this quickly and welcoming you back to play with confidence.

Best regards,
JeetCity Casino Rep

Hi JeetCity & Jovana,

I am so very grateful and rest assured that JeetCity will be the only place I ever play and I recommend from this day forth.

I will await contact from the support team and provide all the data and reply to this thread to confirm all has been completed as a testament to the help I have received and to encourage all gamers that Jeetcity has the upmost integrity.

Update to follow.

Gary G Conaghan 

Hi JeetCity & Jovana,

I have supplied all requested documents and some extra government documents to assist and am now waiting to hear back.

Screenshot attached for reference.

I will keep the thread updated.

G G Conaghan.

Dear GWhizz81,

Thank you for the update and please keep us updated on the progress.

Thank you.

Dear GWhizz81,

Could you please update us on the progress?

Thank you.

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

Hey mate I really need your help jeet city randomly deleted my account and now won't tell me why tell me when it happened or what there going to do with the vip status I bought and there just saying it's closed 

I just need to recover what was lost which was essentially 5000 dollars which isn't heaps but at the end of the day the casino has really been banging my head against the wall saying nothing we can do yet the guidelines state if there is a Casion error which this is since there was no basis for the termination of account I was never informed I went to sign in and then I had to make a new account contact support them it took 2 weeks to get a response and as soon as I got to the stage to re open the account they said the administrators said no but this by it self does not make sense since if I committed fraud etc I'd be banned across the whole platform not just my previous account I just need someone's email who isn't a support bot because it genuinely feels like I'm trying to pull teeth out of a brick wall at this point in time and no one seems to understand the things I'm bringing up since I read the whole terms and condition sheet and since the amount is 5000-7000 which is a larceny charge and there is a clear fault in something that has happened here even in the guidelines it sates if there is a casino error you hold full responsibility to bring it to us and we hold all accountability for the cost damages etc 

would be great to talk to someone 

regards Austin Rees

Hello Austin Rees,

First of all, welcome to our forum!

Could you please send us your Jeet City casino username via private message so we can contact the casino rep regarding your issue?

Also, it would be helpful if you could provide us with a few more details about your case:

- Was your account verified?

- Was this your first withdrawal at Jeet City?

- Did you use any bonuses?

Thanks in advance!

Hi Austin Rees,

Any updates regarding your case? Could you please let us know if you still need assistance?

Thank you.

Since we haven't heard back from the member Austin Rees, we will close this case due to the submitter's inactivity.

After verify mail and phone support say my country not allowed, but its not n restricted list, they stole my time and personal information. Scam casino

Hello Robinb014,

Any updates? Could you please provide us with more details regarding your case? Were you able to make a deposit or not?
Also, please send us your casino username via private message so we can contact the casino representative and request further clarification.

Thank you.

Hello Robinb014,

Could you please let us know if you still need assistance?

Thank you.

Since we haven't heard back from the member Robinb014, we will close this case due to the submitter's inactivity.