JellyBean Casino, Casino Dingo, White Lion

Hi all,

My name is Lior, i'm the casino representative for JellyBean casino.
We are a new casino listed here at LCB , and i'm here for any question you have.

Feel free to contact me for anything you have in mind.
Good luck :)

Brand added 1st June 2018 - Casino Dingo

Brand added 19th February 2020 - White Lion

Welcome to the forum Lior:) You based in my country?

Welcome to LCB Lior! Thank you for being available to assist our members! 

Thanks for joining our forum Lior. Welcome on board! 

Welcome to our forum Lior. Hope you'll have a great time with us and our members! 

Warm welcome to LCB forum, Lior!

Hi Lior, welcome to LCB! 

Welcome to LCB Forum, Lior! I really like the casino name! 

Welcome to LCB forum Lior, thank you for your help to members

Welcome Lior 

Welcome to the LCB forum!  Thank you for the introduction and any assistance you offer.

Hi all i have a concerning issue indeed, I have been playing casino dingo for the last 4,5 weeks and was lucky enough to win a jackpot of about £900 so I decided after playing my account total down to about 1500$ I went to withdraw! I then sent in all my required documents to proceed with the process ! After about 2weeks I hadn’t heard a single thing that they recieved my documents or that my winnings were getting processe so I msged the 24/7 chat on the casino for them to rudely tell me I wasn’t getting my winning and that’s all she said! So I msged for about the next 4 days finally to get put through to management of casino dingo to find out that supposedly I had played a roulette (which I hadn’t 100% guarnteed ) so in doing so it has void my winnings which I new nothing of anyway! All they could do is replace my deposit I started with!!! I was told from management that if I was too look at my game history I would c for myself So my winnings are just taken for me not to c again over this!!! By the time I lefgt chat and Went to look at history the remaining 141$ I had in my account  was now pending and my history was empty! I didnt ask to withdraw my account money they just did why? I asked for my deposit back which I didn’t receive anyway! This is fraud in my eyes so please help me get my winnings 

Hello PADZY1,

Could you please send me your casino username in PM inbox and we'll contact the casino to find out what's going on.

Still no info on casino dingo and them not wanting to pay out there winnings?

Hello PADZY1,

The Casino Rep has advised us that their finance department is looking into it and that he would post a reply once they investigate it.

We will send them another reminder email today.

Thank you and was wondering did u advise them that my game history had also been deleted so I can’t see any gaming history!!! Because when  I spoke to management they assured me that I could prove it to myself in my gaming history that I defiantly had played a game of roulette! Why has it been deleted??? 

Hello PADZY1,

Yes, they have been advised about your game history being deleted as well. We're still waiting for their reply. Keep you posted.

Hi has there been any info on there outcome as yet? Really what’s there too look into they have taken my belongings it’s pretty straight forward I would say

Hello PADZY1,

No, we still haven't received any info from the casino. Another reminder email has been sent to them today. As soon as we get a reply from them, we'll let you know.

Sorry to keep hastling u guys

No worries PADZY1, we understand your concern. We're doing our best to help you and as soon as we get any reply from the casino, we'll let you know.

Hi was wondering if any reply have been sent as yet

Really it’s been a while now, doesn’t this just prove that this casino are scammers and don’t pay out when you win?

Hello PADZY1,

We still don't know what's going on. We've only been advised that they are still looking into this case.

So it’s all a scam then isn’t it?  Is there any other way I can go about this if they weren’t scammers wouldn’t they reply straight away as what do they have to look into it should all be on file shouldn’t it 

There is no chance of me getting my 1500$ winnings now is there?

Hello PADZY1,

This is definitely taking longer than it should be, but let's  wait and see what the casino has to say regarding this, as we still didn't receive any official explanation except that they are still looking into your case. 

So still no word from dingo casino 

Hello PADZY1,

No, we still haven't received a reply from the casino. We'll send them another reminder email today.

Do I just give up?

Do u want my username and password so u can log on and have a look at my account 

I’ll pm them too u if u like 

Hello PADZY1,

You've already given me your casino username and I've forwarded it to the casino. You don't need to send me your password as I'm not allowed to log into your account. 

The Casino Rep has just advised me that they will have the answer today, so let's wait and see what they'll say.

Hi there Sydney was hoping I had heard from you by now as the casino had promised to u i believe we’re going to come up with there verdict yesterday! But let me guess they haven’t replied 

And it’s now a day later then when they had said they were going to contact

Hello PADZY1,

The casino still hasn't replied to us. I've sent them another reminder email last night. Keep you posted.

Heysydney have you heard back from the casino dingo yet 

Hello PADZY1,

The Casino Rep has advised me that they are waiting for the last confirmation regarding your cashout. Let's see what they'll say about this tomorrow.

Hey  Sydney out of the blue I have recieved email saying they will now pay me out my 35$ that I deposited only! But random isn’t it! 35$ Pfft how rude of them! 

Hello PADZY1,

We've requested an explanation why they will only pay your deposit and what happened with your winnings? We'll let you know what they have to say about this as soon as we receive a reply from them.

Hello PADZY1, 

I'm really sorry about my late respond - Lots going on over here.
Let me begin with - You are RIGHT!
I personally checked it, and what that happened to you was simply a MISTAKE.

You got 35$ back as a refund  - your winnings you will get in the next few days - my guarantee!!
I hope you will understand it, i was here the all time just wanted to check everything and to be sure.
I'm happy that eventually you are getting your money back and i hope we could put this behind us.

Best wishes,

Lior.

And if they say it’s because I void the game rules some how  by playing roulette (which I have never played) well then why is my gaming history deleted so I can’t see! The game history always remains that’s why it’s history correct Sydney?

Yes, you should be able to see your game history PADZY1, but since it was somehow deleted, the Casino Rep said that everything needed to be checked, which took some time. So, let's wait few more days as the Casino Rep has advised us that you will receive your winnings.

Hey lior and Sydney thanks to u guys i really appreciate the effort you guys have gout in for me thanks 

Hey lior, thanks and when do u think I’ll be getting my money? Who and where are they paying it? And sorry but who actually are u? R u apart of casino dingo?

Hey Sydney I’m back!!! I am so disappointed and upset of the casino dingo professionalism from both the live chat and there finiancial team! I am still waiting to recieve my winnings intact when I talk to chat it takes them that long to even find me in there account listings! When they do they tell me yes my winnings have been paid when I contact them 2 days later now they r saying I’m not receiving my winnings msg back tomorrow and they may give me a answer if they are going to even pay me now! I’m really getting fed up with this casino now it’s gone past the joke

I have it in writing from loir saying they are in the wrong but yet I get this crap please help

Hello PADZY1,

We'll contact the Casino Representative again to find out what's happening and why you still haven't received your winnings. Keep you posted.

Thanks 

I think a bonus from the casino because of all this muck around is necessary to Sydney what do u think?