Kats and New FunClub Support and Complaints thread

Hi,

I am Damon.
I will be handling concerns related to Kats Casino and New Funclub Casino.
 

I am also having an issue with Kats casino my username is Jmarkus44, my withdrawl was approved in January for $3040 from a regular deposit with no bonus. I was told I was going to be paid in installments of $500 per week. Since January I have only been paid $1500 and everytime I speak with a representative I'm told the banking team is having technical issues and to wait a few more days. Last time I talked with my "VIP Host" I was told there was a possible virus or Malware in the banking system.

Hello Jmarkus44,

Please provide us with your casino username/ID via private message, and we'll contact the casino representative to check your case. 

Thanks just sent those to you

Hello Jmarkus44,

Thank you for providing us with your casino username, we're going to contact the casino representative and inquire about your case. Keep you updated on this thread. 

Hey Katscasino since you told the whole world last week on this thread that you were going to pay me the $70 you have owed me since April, 3 casinos have done my KYC and paid me. I guess you guys have either robbed so many people that u are all set for life or you are all so broke bc of doing stuff the way you do it that you can't even meet payroll much less pay anyone. 

For the life of me what I don't get about Casinos like yours is that there are sooooooo many people looking for a place in the gambling world that they know they can trust that if u did things the right way you would have a printing press in your cash cage. 

 Do u guys not have families? How they all gonna eat when yall shut down? Not something good on a resume I wouldn't think to have to say that I was the manager that ran a casino into bankruptcy bc I was a dumb ass. 

Hello Crazyej,

We've sent a reminder to the rep for your case and we expect him to get back to us on the thread soon. 

Hello, I'm trying to still get info on my withdrawl it was approved in January for the amount of $3040 with the fee. Since then I was told I was going to be paid weekly in $500 installments and in total I have received 3 payments all over a month apart. I am still owed $1500 and keep being told just to wait and to wait it's been over 6 months now in total. 

Hello Jmarkus44,

We are already handling your complaint in the other thread. We have contacted the casino rep and inquired about your case.

As soon as we have any update we'll inform you. 

Ty. I'm going to post this email. I've redacted my email and last name but it was sent to me on the 24th of June. I responded with what they requested on June 24th as you know bc I forwarded the email to u at the same time. 

Kats moderator they Said here 7 to 10 biz days on June 24th. It's July 3rd so it should be anytime now and this 3 month process will finally be over for all of us. I won't lie tho,  I'm going to miss this thread bc y'all are a lot of fun. 

Hello Crazyej, 

We have notified the rep that you sent the required email and he responded that he escalated this with their banking department. As soon as we have any update we'll notify you here. 

Hello Jmarkus44,

We're still waiting for the update on your case. 

Well ty Tough. The thing is they said 7 to 10 biz days and I would lay odds 10 to 1 against what they are going to pay me that they won't make it by their deadline. Lol. They managed to fit 3 weekends and a holiday into this 7 to 10 biz days! 

Hi,

I apologize for the delay, please allow me some time to check and update you further on this.

Hi,

Please let me check and get back to you on this.

I guess you couldn't find out anything? I would've appreciated an update b4 the weekend. That's ok. Monday is 17 and the 10th business day. Surely that's enough time for you guys to come up with $70. 

Oh and b4 I forget is that offer for the $100 chip still good? 

Nvmd I found the answer 

My account doesn't say pending or processing or anything about a withdrawal. It has my acct balance still at $104. I'm sending a screenshot of it. 

Hello Crazyej,

Thank you for updating us about the current status of your withdrawal request, we have contacted the casino rep. 

Mr Damon could u plz send my withdrawal. 7 to 10 biz days. I'm pretty sure that we have reached those numbers.  Ty. 

Since Mr Damon is ignoring us and apparently not standing by his word I went ahead and requested the payout again thru the cashier at katscasino. The money was still sitting there as if nothing at all had been discussed on this Forum about requesting it thru the managers office  @totalbiz. I guess I'll wait some more.

HOWEVER I did happen to find a Real  casino along the way! RAGINGBULL And I'm aware of the Reviews against them. But all I've seen is great bonuses fast kyc ans fast payouts and loose slots. Wthail Bobby?!! How are all those things even REMOTELY possible at one place. Good question but that's all I've seen since signing up and hitting on the ndb i got. I know this isn't the review section and I'll go there but I had to let Mr. DAMON know what a real casino looks like. 

Hello Crazyej,

The casino rep assured us that they would have some updates for us today. Let's wait and see. 

Hey Toughnut has there been any update regarding my request from the casino? I spoke with my VIP Host again yesterday and was told a few more days which is the same thing I've been told the past 3 months

Hi, 

I apologize for the delay, I am looking into it and will update you in some time for sure.
 

Hello Crazyej,

We reminded the rep of ongoing complaints again today, if we do not hear back tomorrow we'll close the complaints and mark it unresolved due to casino unresponsiveness.

Thank you for understanding. 

Why would you do that? When he's at least responding. Then you will be letting them off the hook. Thisnisnthenonlynreason they're ebmven making promises to pay. Thisnat least keeps the heat on them. 

Hello Crazyej,

Unresolved complaints are also bad for the brand's image. We urged the casino representative to resolve the ongoing ones, but the process keeps getting delayed. At some point, we need to close the complaints either as resolved or unresolved.

We notified the representative that he needs to provide us with an update by tomorrow. Let's wait and see. 

He responded 16 hours ago with the promise of letting us know soon. Idc about the money Tough I care about the fact that they are operating a business that seems to have a license to steal. And only forums like this one can keep them somewhat under control. This Forum reaches the people who spend money at these places. Don't let them off the hook until he does what he says or he quits posting on LCB. 

No worries Crazyej, we'll continue to work on the complaints.  Hopefully, they will be resolved soon. 

Hello kats_nfcaffiliates,

Thank you for coming on this forum to hear player complaints.  However, since you didn't respond to my private message I sent you several days ago, I feel compelled to post my complaint publicly here and bring it to the moderators' attention.

My issue is that I have been waiting now a long time for a review of my KYC documents for my account at New FunClub Casino.  They were emailed to the banking department way back on June 16th.  That should be more than enough time by now for a simple review of my ID and recent utility bill, but I have still heard nothing back.  When I recently contacted customer support they could only confirm that they are still under review, but give nothing about a timeline of when it will be completed other than "soon."

I'm asking you to please intervene and help bring this long delayed procedure to a conclusion.  Please refer to my private message for my account information.  I look forward to your reply.

I hope to hear an update soon but if one isn't available soon I will start posting screenshots of chats with my "VIP Host" and support basically showing this site is all fraud activity and if legit this casino has no control over players funds at all. I'll give the casino a final chance to make this right.

Hi,

As per the update from the banking team, the verification process has been completed and the payout mode has been received as well.
The banking team will be transferring the funds to your payout mode and sharing the payment hash with you over the email.
I suggest you to please actively check your inbox and spam.
 

Hello Crazyej & Jmarkus44,

Please check your accounts and confirm. Let us know if we can assist you further in any way, or when the funds reach your account so we can mark your complaints as resolved.

Hello ActionMarc,

We have referred the rep to your post here. If you haven't provided the rep with your casino username please send it via private message and we'll forward it to them. 

Nothing. Not even an email saying what Damon said. 

Also have not received nothing and that is the same message they said when I had a complaint open against this site ***

(Moderator's note: Screenshot and name of another affiliate site removed) 

Hello Jmarkus44 & Crazyej,

Thank you for the update, we have contacted the casino rep again. Keep an eye on this thread for any updates. 

Damon are u a manager. Are you the person u had me send my kyc to at officemanager@totalgaming? If so or whomever that person is what was the reasoning for having sent it to him and who said once he, if indeed it is not you, received  my wallet address, my phone #, name, username, email address, all of this information, who is it that gave the affirmation that once he had that information it would be 7 to 10 days and I would be paid? Who made that statement initially. A supervisor? You? Somebody's grandmother? Bc it would seem to me that someone isn't following directives. It seems as tho management at Katscasino doesn't have any control over their departments. This was a done deal. Look at this email from your banking department. Why are they even still involved if the officemanager@totalgaming was taking over this withdrawal? Isn't that what this email says. That that's who will finish the withdrawal once he has my info. Look at this email plz.

CrazyEJ, this site is a joke I've been going through this for 6 months now dealing with lies and bad promises from this site, banking team will never ever respond to your emails and the customer service or so called account managers are a joke. They will just say be patient it's coming pretty much all we can do is complain and maybe one day the site will actually make changes but it's very doubtful they will just shut the site down and reopen under a different name. Like what kind of casino doesn't have access to it's banking team. Where are players fund even held. 

Damon I would really appreciate it if you would allow me to forward u an email I got today from your banking team. I know that this can't possibly be the same banking team you're speaking of. They are on a totally different page than what u are on.  I don't want to close this thread bc I don't believe u would get on here and waste your time by saying things that could easily be proven wrong if untrue. I think there is a disconnect somewhere. U obviously have access to people that I don't and hopefully the ones I am able to email don't have a clue. They're very unprofessional to say the least. 

Thanks for taking this up, tough_nut.  Yes, the rep already has my username.

This screenshot was from a chat with my "VIP host" from may 21st saying that my withdrawl was going to take another month and over two months later still nothing. Its ridiculous.

This screenshot was again a chat with my VIP Host. I told him I didn't believe the site had my funds to pay me out the remaining withdrawl in which he just said no comment. How is casino still operating when they don't even have control over players funds. I'm posting these as a warning to other players. Does the casino have any comment on this?

Hello, 

Please rest assured, I had a word with the banking team and as per the update from them, the banking team's working on transferring the funds to your payout mode.
I'll share my email with you on 1 to 1 messaging since you wish to forward certain details to me.

Damon That was not him that requested the email address. I don't know why he is on this thread. I knew it was going to confuse things. If you are going to address both of us here pls label by name whomever it is you're communicating to. I actually don't believe you have communicated to me directly the last three times u have been on my thread. But just in case I am wrong you said the banking team is working on sending my funds. It'sa Crypto address. Enter the address. Enter the amount. Hit send. How many team members does that take? It's only 100 bucks. It won't break y'all will it? 

I apologize for the confusion I was directed to this thread from the site moderator for my complaint

Hello Crazyej & Jmarkus44,

We contacted the casino representatives and referred them to your latest posts. Hopefully, we'll hear back from them soon. 

Hello Crazyej & Jmarkus44,

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam. 

Thank you for your patience.

Hello ActionMarc,

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam.

Thank you for your patience.

I.had pretend problems

I spoke with kats casino support chat again today and attached in a screenshot of the chat. The representative says there is no intention to payout its customers and that they don't have control over the funds. Does the representative have anything to say about this. Like how can a casino operate and not payout it's players