Kats and New FunClub Support and Complaints thread

Thank you for the update, Brad Shushman. If you need any further assistance please let us know. We will mark this as RESOLVED.

Hello Phaedra Lewis,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message. 

Hello Mike Fordyce,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.

Hello.

I received that payout.  

However, I had a 2nd payout request right after this one that was approved on 11/25 at 842am (screenshots attached).

I received the Regarding withdrawal request" email from Banking@katsassist.com, to which I replied an hour later at 932am that same day (screenshot attached).

I have not heard from anyone since then and have been given the run around with live chat multiple times, with the same excuses I got the first time I had a withdrawal request.  It's always "give it a few days" or "please wait 2 more days" nonsense that I dealt with previously.

What I find odd is that the banner on the website states "72 hour guarantee payout with crypto" (screenshot also attached)...that's basically false advertising considering I'm about 2 weeks beyond this 72 hour guarantee.

So having said that, im basically back at square one on getting my 2nd payout.

Please advise.

Hi  Brad Shushman,

Let me check and update you on it.

Thank you.

Any update on this?

Hello Phaedra Lewis,

Could you please let us know if you still need assistance regarding your case?

Thank you.

Dear Brad Shushman,

We've contacted the casino rep and inquired about an update. 

Thank you for your patience.

Dear Phaedra Lewis,

Thank you for providing your casino username and additional information regarding your case. We've contacted the casino rep and inquired further about this. Please keep an eye on this thread for updates.

Hi Phaedra Lewis,

Please confirm if you've shared the payout mode details?

Any update on my payout?

Dear Brad Shushman,

We've contacted the casino rep and inquired about an update. 

Thank you for your patience.

I made a withdrawal request on 11-24-24 for the amount of 530.00. They took their bonus fee out of said money. So my withdrawal is 380.00. I had to verify my info which I did in a timely manner. Their site boasts of guaranteed 72hr payout in bitcoin which I used. I've sent several emails to them, the last 3 or 4 they have not responded to. I just want my payout. I hope that y'all can help me out...

Disputed amount: 380$

Casino: New Funclub Casino

Case #: 2699

Dear Rashell White,

First of all, welcome to LCB.

We have received your complaint and are looking into it. Please keep an eye on this thread for further updates regarding your case.

Thank you.

Hi..I was just wondering if you have any free spins to offer so I can try some games before I actually depósito mh cash?

Payout mode details? To the casino? When I requested the withdrawal I provided my BTC address.Then received an email asking me to confirm that information along with my user name with officemanager@totalgaming.biz which I did. I have also shared all information with banking@katsassist.com and support@katsassist.com. 

Dear Brad Shushman,

We've contacted the casino rep and inquired about an update. Have you heard back from them in the meantime?

Thank you.

Nothing still, no.

I tried to live chat on Firday afternoon and was directly to send the payout mode details AGAIN (this would mark the 5th time now that I have sent this information).  See screenshots attached for verification.

Hi, 

We sure do, please connect with casino support for the same. They'll add it for you.

Hi  Phaedra Lewis,

Please DM me the username of your account.

Update on my delayed payout?

Dear Rashell White and Brad Shushman,

We asked the casino rep to update us on your cases.

Thank you for your patience.

Payout recieved. Thank you so much.

Has there been any update at all for my payout? It's baffling that the casino rep will reply regarding one person at a time, yet ignores the rest of us who've been active in responding here to get their payout like this. 

Dear Phaedra Lewis,

Glad to hear that! You are most welcome! 

We will mark this case as RESOLVED.

Dear Rashell White and Brad Shushman,

We contacted the casino rep again and inquired about updates regarding your cases.

Thank you for your patience.

Thanks.  I just don't get how the rep can reply on one offs like they do here, yet ignore the rest.

Dear Rashell White 

Your third installment has been paid and the payment hash for the same has been shared with you over email.

Dear Brad Shushman,

I am still waiting for an update from the payout team's end. I apologize for the delay.

Hi. I never received any installment. Not sure what they are talking about.

Dear Rashell White,

Have you checked your email (including the spam folder)?

Thank you.

I received my payout this morning.

Thanks.

Great news Brad Shushman! You are most welcome! 

We will mark your case as RESOLVED.

Dear Rashell White,

We've received information from the casino rep that you've canceled your withdrawal. Could you please confirm this for us?

Thank you.

NO payment received and my pending shows that this has been approved since 12/27/2024. I’ve sent over 10 emails to this casino and no response. Now I’m blocked from their online chat due to “not making a recent deposit” which should have nothing to do with my approved pay out. This casino wont pay!!!! How can you ignore a player? I’ve emailed payments, support, VIP host and their “office manager support” no responses.

Disputed amount: 1775.51$

Casino: New Funclub Casino

Case #: 2777

Hi  Avalynn1234,

Please let me know if you've shared the payout mode with the payout team over email?
If not, please let me know I'll share the email address with you and you can share it. Once its done your payout will be completed.

I deposited $75; got bonus of $300; on dec19 I finished playthrough with 537.93; asked to withdraw $500 ($300 repay bonus $200 for me).

I used a credit card for my deposit which I have since had to cancel becauses someone was misusing it.

So far nothing but stalling. They have my KYC documents and I asked for BTC.

They offer tempting promotions but if you can't collect what's the point.

They should be blacklisted.

William Fischer

Hello wrfischer,

Thank you for sharing your experience with the LCB members. Could you please let us know which casino this refers to, Kats or New Fun Club, and which specific bonus you claimed? Have you received an explanation from the casino's support regarding your withdrawal?

Thank you.

Dear Rashell White,

Since it's been 48 hours and we haven't heard back from you, yet we have the response from the casino, we will mark this case as RESOLVED.

Hi  Avalynn1234,

Could you please let us know if you have reached out to the casino's payout team?

Thank you.

Hello wrfischer,

Could you please let us know if you still need our assistance?

Thank you.

I won 2700.00 in May of 2024. I cashed out and provided them with all my verification documents at least three different times. I have called them numerous of times and they said that they are working on it but I always never receive anything. It is now Jan 15, 2025. I still have not received any of my winnings from them. I keep getting the runaround, as well as excuses and they never return my calls. It should not take 8 months to receive your winnings. I am frustrated and very tired of begging them constantly for my money! I honestly want to report them to the gaming commission but can’t find a contact number for this particular casino.

Disputed amount: 2700$

Casino: New Funclub Casino

Case #: 2809

Dear AprilRamahi,

First of all, welcome to LCB.

We've contacted the casino regarding this matter. Could you please let us know if you've passed the verification process or not? Is there an issue with your documents too or just with the pending withdrawal?

Thank you for your cooperation.

Hello wrfischer,

We have received information from the casino rep that your payout should be completed within 24-48 business hours. Could you please let us know once you receive your funds?

Thank you.

Yes no payment

Payment requested 12/27/2024 emails have been sent no response. The chat feature is disabled for me. The payment shows approved but no payment.

Disputed amount: 1775.51$

Casino: New Funclub Casino

Case #: 2814

Yes! Nothing has been taken care of and no payment 

Yes the casino has everything they need and won't pay!

Dear Avalynn1234,

We've asked the casino rep for an update regarding your case. Please keep an eye on this thread.

Thank you for your patience.