Kats and New FunClub Support and Complaints thread

Hi  Avalynn1234,

As per the update from the payout team, they wrote an email to you asking for the payout mode details, please respond to that email.

Hi  AprilRamahi,


The payout is in pending state as we’re missing quite a few CCs, and then there’s a Name Mismatch on  a MasterCard. Also, the name on UB & D/L doesn’t match with the one on the Casino account. Please reach out to support for a detailed info on the same.
To summarise, the KYC is not even to completion. And, there’s a lot of complication b’coz of name mismatch. And, we need a proper PDF file for the UB, and not a picture of the screen with the bill opened, it seems like it’s been edited.
Please help us complete the verification procedure so that we can complete your payout.

No one has contacted me

Yes I have shared he payout mode. 

Hello Avalynn1234,

We still haven't heard back from the casino regarding your case so we've sent them a reminder. 

Thank you for your patience.

Hi  Avalynn1234,

Thanks for confirming, please let me check and get back to you.

Request for Assistance with Pending Withdrawal

Dear Damon,

I hope this message finds you well. I am reaching out regarding an unresolved issue with my account at Fun Club Casino. Despite completing the KYC verification process and receiving official confirmation of my $300 withdrawal approval over six months ago, I have yet to receive my payout. I promptly provided my Bitcoin payout address as requested, but after waiting over five months without any payment, I began making repeated calls to inquire about the delay.

It was only after this extended period of waiting and follow-up that I received a denial of my withdrawal and an accusation of creating multiple accounts. I have already requested details about these alleged accounts, as well as information regarding the casino's licensing and regulatory authority, but have not received any response to these requests.

I would appreciate your assistance in resolving this matter promptly. I believe a quick resolution would be in everyone's best interest.

Thank you for your time and attention, and I look forward to your reply.

Best regards,
Joseph Smith

Username at FunClub :ali***

Can you help me too?

Dear alienvape,

We've contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Thank you.

Dear Avalynn1234,

We've contacted the casino rep and requested an update regarding your case. Thank you for your patience.

Hi  AprilRamahi,

Any update? Did you manage to finish the KYC verification?

We would like to know whether your issue has been resolved.

Possibly others have noticed but just as a warning to those who are just beginning to play with New Fun Club... this particular casino has automated their 24 / 7  to simply an unattended BOT of some sort that is totally worthless and not helpful whatsoever! Furthermore, I have been playing at this casino for a year or so and have always had difficulty getting a payout when it was due regardless of the amount. I will say after some time, and help from LBC I have eventually received all of my winnings. Now, however, I am continuing to receive their promotional emails, but yet I cannot take advantage of any of the promotional codes my account has been blocked as such. It seems this is the common practice of many online casinos. If you win a little bit of money, they want to shut you down. My suggestion don't waste your time move onto a different Casino.

Dear Casinosteve,

Thank you for bringing this to our attention. Please send us your casino username via private message if you'd like us to contact the casino representative to check your account.

Thank you.

Dear Avalynn1234,

We received feedback from the casino representative that there were some minor issues with the third-party payment company. However, they assure us that, with apologies for the inconvenience, you should receive your full payment soon. 

Could you please update us once you receive your payout?

Thank you.

Dear alienvape,

We received an update from the casino representative that the payout team sent you an email requesting documents for the withdrawal. Once you provide them, they will proceed further. Could you please confirm this information?

Thank you.

Nothing is happening what can be done?

Any status update? This casino needs blacklisted 

Hello. I've checked my emails daily and never received an email from them. I already sent several emails to them with my payment method no response.

Yes I will but its been over a month and no email or payout :(

No update and no emails

Dear Avalynn1234,

We've contacted the casino rep and requested an update regarding your withdrawal.

Thank you for your patience.

Dear alienvape,

Could you please update us on your case?

Thank you.

Hi  AprilRamahi,

We hope that you successfully completed KYC.

Since we haven't heard back from you, we will close this complaint due to the submitter's inactivity.

Dear alienvape,

Your payout is expected to be completed in 2-3 business days.

Dear Avalynn1234,

Your host tried connecting with you over call but it went to VM. I would request you to please connect with your host after 2:30 PM EST as he wishes to discuss your withdrawal with you.

This request was made on 12/27/2024. The request amount is showing approved however NO PAYMENT. I’ve emailed support about 15-20 times now. The casino disabled chat for me and I can only talk to a bot who tells me to email the casino and they don’t respond. I’ve provided my BTC address not only on the withdrawal request but also via email each time and no response. Is there anyway to get help so I can receive my payment. This is extremely frustrating.

Disputed amount: 1775.51$

Casino: New Funclub Casino

Case #: 2879

Dear Avalynn1234,

Have you seen the rep's reply? Please confirm.

Thank you.

Can you help me with New Fun Club?

Hello. Yes I called them back. They told me that there's no timeframe for a payout and that the payment department won't respond to any request. The call was useless.

I called back and got NO WHERE. They said they're trying to contact the payments team but haven't received a response. They said there's NO TIMELINE as to when I would be paid. More frustration. 

Dear Avalynn1234,

We understand how frustrating this must be. We've contacted the casino rep again for an update regarding your case, and we'll see if there is any progress this time.

Thank you for your patience.

Hi  alienvape,

Any update? Did you receive your payment?

Dear Avalynn1234,

We received feedback from the casino representative that you were informed about when to expect your payout. Could you please confirm this information?

Thank you.

Hi alienvape,

Your payout request was successfully completed on 8th of Feb 2025. Please check your inbox you must've received a payment hash. In case you haven't, please connect with casino support.

Hi alienvape,

Could you please confirm this?

Thank you.

Hello.  Today they finally paid today 2/13/25 about 2 months but finally it happened. Thank you kindly for all of your assistance!

So glad to hear that, Avalynn1234! You are most welcome! Enjoy! 

We will mark this complaint as RESOLVED.

Hi alienvape,

Since we haven't heard back from you yet we have feedback from the casino rep that you have received your winnings, we will mark your case as RESOLVED.

I won $2,000 and they refuse to pay me. They said i played some free spins before I requested my withdrawal. Which is not true. They threw in the 20 free spins which i won nothing on just so they could not pay me

Casino: New Funclub Casino

Case #: 2948

Hello Teresao2993,

Could you please provide us with more details?

• Were the $2,000 won from a clean deposit, or was a promotion used?
• Have you checked your transaction history (in the Cashier)? If not, we recommend reviewing it, as it should display all your activity.
• Please note that most casinos require a deposit between claiming bonuses (such as free spins in this case).

Thank you for your cooperation.

I had originally opted for the no rules bonus and I won $3.000 i tried to withdraw it. They called me and told me I could not collect because I used free spins bonus they offered me for depositing before I collected my winnings. So they gave me my money back to play again. I won again. I tried to withdraw $3.000 again and again they said i can't collect because I'm not eligible for a no rules bonus even though they gave it to me twice. It's the most ridiculous thing I've ever heard of. Do not deposit your money here. They suck They lie and they will never pay you.

Disputed amount: 3000$

Casino: New Funclub Casino

Case #: 2970

Dear Teresao2993,

Thank you for sharing your experience. To assist you further, could you please clarify the following:

• Which exact bonus did you use (Welcome free spins or some other offer)?
• Was this your first withdrawal at New Fun Club Casino?
• Was your account verified?
• Did the casino provide you with any detailed explanation as to why you were not eligible for the no rules bonus?

Additionally, please note that the casino’s T&C states: Casino management reserves the right to reject or cancel any promotional offer at any time.
Your answers will help us investigate the issue further.

Thank you for your cooperation.

Hi Teresao2993,, As I checked, you requested the payout for $3000. The bonus provided to you from casino's end was $250, which was adjusted from your cashable balance $3000. Which is why you're getting $2750

Received $400 in BTC from Kaats on 1/17/2025. Used that to continue at Kats because they guaranteed 72 hour payments. Won enough to pay back my bonus and have a $400 withdrawal on 1/22/2025. Now they wanted pictures of credit cards I had used in the past. I told them that those cards had been canceled and destroyed because of misuse by persons unknown. They then wanted me to update the utility bill in my KYC. I did that. Then they asked for the same credit card information. I again explained that it was unavailable and also irrelevant since I was playing with BTC. Since then I get occasional emails saying that my withdrawal was in process and that I should be patient. Today ,2/27/2025 marks five weeks and one day since I requested my withdrawal. I have all of the emails from Kats and can send them if you want.

Disputed amount: 400$

Casino: Kats Casino

Case #: 2976

Dear wrfischer,

Could you please let us know if you have received confirmation from the casino that your verification was successful or if you need to submit any additional documents? We will also reach out to the casino representative regarding your complaint, so please keep an eye on this thread for further updates.

Thank you.

Hi wrfischer

As per the update from the payout team, they're awaiting payout mode details from your end. 
Please share them over at officemanager@totalgaming.biz

Hi wrfischer,

Did you manage to see answer from the casino rep? Have you sent them requesting document?

We would appreciate an update on the situation.

Dear Teresao2993,

Have you seen an answer from the casino rep regarding your case? 

Dear Teresao2993 and wrfischer,

Could you confirm that you saw an answer from the casino rep?

Dear Teresao2993 and wrfischer,

As more than 48 hours have passed without a response from the member, we will mark this case as resolved, given that we have received a reply from the casino representative.