Kats and New FunClub Support and Complaints thread

Hello Crazyej, Jmarkus44  &  ActionMarc,

We contacted the casino rep and asked for updates on your cases, hopefully we'll hear back soon. Keep you updated on this thread. 

Hello Crazyej,

I'd like to inform you that the payouts team has successfully tranferred the funds to your selected payout mode. 
The payment hash for the same has been shared with you as well over email.

Regards ,
Kats Casino

Hello Jmarkus,

I'd like to inform you that payouts team  has transferred the funds to your payout mode.
The payment hash for the same has been shared with you as well over email.

Regards,
Kats Casino

Hello Jmarkus44,

Please update us once you receive the funds. 

I did receive another payment of $500 of the $1500 owed. I asked support about the remaining balance to which I got no response

Hi Jmarkus44,

Please let us know how much you are still owed so we can pass the information on to the casino rep and ask for an update. 

I am still owed $1000, the total approved amount for my withdrawl was $3000 so far I have been paid 4 installments of $500 each

Dear Jmarkus44,

Thanks for letting us know. Please keep us updated on the progress.

Hello, after I reveived the last payment for my withdrawl I was told my payments would continue on a weekly basis until the remaining $1000 was paid it has now been over a week and nothing received and no one from the site can ever give an honest update

Today again I have chatted with the casinos support. They said account hosts can clear and release withdrawls but everytimr I speak with my so called host they claim they don't have the ability to do so and to wait. Everytime I speak with customer service here they contradict what I'm told it's nothing but lies here. I also did a little investigating and ran multiple crypto addresses this site uses on a blockchain analyzer and all crypto addresses show either zero or a little balance. Where are players funds on this site. 

Dear Jmarkus44,

We have referred the casino representative to your latest posts. Please keep an eye on this thread for further updates.

Thank you for your patience.

Hi, 

Please allow me some time to check with the payout team and update you further.

I did notice on my withdrawl page the banking team did update my withdrawl on August 9th but I have not received any emails or communication about this update when I spoke with chat they said they don't see any update. Such a disconnect between banking and support can the casino rep please update me. 

Dear Jmarkus44,

We have referred the casino representative to your latest post. Keep an eye on this thread for the updates.

I spoke with Damon who handles this thread for the casino. He informed me there is still not update and the banking team is trying to resolve issues with the payout team. There should not be any issues and that just shows how unsafe and unreliable this site is I continue to post these screenshots and comment here to continue to warn players to stay away as this site is terrible. 

Damon I have to correct my post about getting paid by ur casino. It just so happened that I was owed the same amt by crypto loko casinonand theynwere the ones qhonpaid me so I still haven't received my money from you and I'm assuming everything you ever said was just BS. 

I logged in today and saw that you have even removed my balance. 

 I'm submitting again documents of acknowledgement that my kyc was accepted and that I was told I was getting paid.  And also my conversation today and the tactics used by your casino. 

Dear Jmarkus44,

Please keep us updated, in case you need our further assistance.

Dear Crazyej,

We contacted the casino rep and asked them to check your account. Will let you know as soon as we get a response.

Thank you.

Hello Crazyej,

I'd like to inform you that the payment hash for the transaction has been shared with you over email.
In case you haven't received it, please connect with us over chat or wirte us an email for the same and we'll share it with you.

Regards,
Kats Casino

Hi Damon i am currently dealing with a withdrawal payout issue with Kats Casino.  I originally requested on August 5 2024 and was told i would have it in 5 days. Today is August 20 and every time i go to their chat to complain they keep telling me i should get it soon.  Yesterday he said my case was top priority at the payout dept. and i should come back in 24-48 hrs if i have not received it yet.  They have all my documents and they have my bitcoin wallet address.  Can you look into this for me?  My username is Alb***

Dear Crazyej,

Could you please confirm whether you received the email and update us on your case?

Thank you.

Hello Alberth1916,

First of all, welcome to LCB.

Thank you for providing your casino username. We contacted the casino rep and inquired further about your case. Keep you posted on this thread.

Dear Jmarkus44,

We contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Used to forums so hope this is posted correctly. My experience with newfunclub on July 9th 2024. The 10th I completed the required rollover or play through and attempt to withdraw my winnings of $234.32. From that day, the 10th I was fed consistently the same lie. My KYC documents took 9 times to say they were received on or about July 19th. From there to verification took 10 business days, and after 30+ days of exacuses of its in process, being worked on, escalated with utmost urgency. All I said via chat was I'd like my deposit back if you can't pay out your customer. They took that along with a few hints of reporting to CDS to deny winnings and refund deposit. That was "processed" past Friday. Here it's the 21st, 41 days later and have received $0 in return as of today. Constant promises of soon and sometime got very old. If they can't even pay a deposit back, good luck on any winnings. NEWFUNCLUB user : gen****

Hello Tomcollims,

First of all, welcome to LCB!

Sorry to hear that you are facing this kind of issue. Thank you for providing us with your account details. We have forwarded them to the casino rep. Please keep an eye on this thread for updates.

Hi, Please allow me some time to update you on this.

Hi  Tomcollims

Could you please share your username and email with me over direct messages?

Hi Damon i am currently dealing with a withdrawal payout issue with Kats Casino.  I originally requested on August 5 2024 and was told i would have it in 5 days. Today is August 20 and every time i go to their chat to complain they keep telling me i should get it soon.  Yesterday he said my case was top priority at the payout dept. and i should come back in 24-48 hrs if i have not received it yet.  They have all my documents and they have my bitcoin wallet address.  Can you look into this for me?  My username is Alb***
 

Hi has there been an update on my withdrawal request.  Everyday i chat with support but they just give me excuses and keep telling me to wait .  am i ever getting paid? 
 

albert

Hello Alberth1916,

We contacted the casino rep and asked them for an update regarding your case. Please keep an eye on this thread.

Hello Crazyej,

Since we've never heard back from you regarding your case, we will consider it closed.

Dear Jmarkus44,

Any updates regarding your case? Have you heard back from the casino?

Thank you

I still have not receive any additional funds, I spoke with my host a few times and it was nothing but lies, he assured me i was going to be paid this week but then told me i was not and that he never said that its really nothing but lie after lie here its ridiculous. I have reported this site to curacao gaming authority as well as the FTC here is the US as I don't want anyone ever playing on this site again I'm trying to continue to warn all players. 

Hello Alberth1916,

I have contacted the payout team for an update. I'll update you as soon as I hear from them.

Hello Alberth1916 and Jmarkus44,

We contacted the casino rep and asked them for an update regarding your cases. Please keep an eye on this thread.

I appreciate the help. But at this point I feel it's pointless as this site is nothing but liars and borderline scammers. Over and over players from this site are told the same thing as the casino seems to have no concept of proper banking practices for a casino and not to be trusted and the casino rep Damon who runs this thread is just a liar who misleads readers and acts like he is doing soemthing.

Hi, as of now i have had no progress regarding my payout.  today Peter told me that they are working on sending my payout but they are still not able to complete and he actually told me to wait until next week.  they claim to do 72 hour guaranteed payouts on crypto deposits and this has gone on longer than a month now.  How is this casino not on your list of rogue/blacklisted casinos?  I have gotten payouts quicker from a few casinos on that list.  i don't know at this point if i will ever get paid from kats casino.  
 

Alberth1916

Dear Alberth1916 and Jmarkus44,

We've sent another reminder to the casino rep regarding your cases.

Thank you for your patience.

Hello Alberth1916,

Could you please confirm if you've shared the payout mode details with the payout team?

 

Hello Jmarkus44,

I would request you to please allow me some time to check with the payout team and update you on this.

of course i have several times. The problem is not that they don't have my payout mode.  

New funclub removed the bonus that is not withdrawable twice from my balance. The other problem I'm having with this casino is that they say they will take alternative  documents for verification but then they won't. They have a process that takes 5-7 days but I've been waiting for a month. Some was my fault I will admit but their pay it team has never once sent me an email about anything.  It's when I go to customer service to ask is how I know the process is occurring. But again it's not. 

Hello Fuzzycandy,

Could you please provide us with more information? Did you receive an explanation as to why your bonus was removed from the balance? You can send us your casino username via private message, and we will contact the casino rep to check your account.

Please help. I'm still waiting on my free chip withdrawal from over 2 weeks ago. I called on the phone multiple times and been given the same run-around in this thread about a "non-depositor" account having limited access and I just have to wait. The pending withdrawal has not been updated since 8/30 and it states that they sent me a request for KYC documents via my email on file. I did not receive said email. Instead, I emailed banking@katsassist per phone rep advice and attached my verification documents. I haven't received any sort of confirmation, verification, any follow-up, nothing.

Player ID: piz***

Pending withdrawal ID:59******

Hello Fuzzycandy,

Do you still need our assistance?

Thank you.

Hello Pizzapapi,

First of all, welcome to LCB.

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

I spoke with another representative today from the casino. He said the reason for my 8 month delay for this withdrawl was due to technical issues from the banking team and that as of 4 days ago these issues have been full resolved. I still have not received any additional payment can the representative tell me when im going to be paid out. I would also recommend LCB blacklist this casino and warn players as clearly funds are not safe on this site and they are all liars

Hi Pizzapapi,

As I checked, the payout team hasn't received your utility bill and the back copy of your driver's license.
I would request you to please share those, so that they can proceed further with your payout.

After speaking with a representative earlier who said all payout issues were resolved I spoke with an account host who now says they are not resolved. It's literally nothing but lies from this site from everyone I don't even understand why they think that's a good excuse no technical issues would cause this long of a delay

@kats_nfcaffiliates

I just sent them another email with all my documents including the back of my ID and a screenshot of my utility bill as well as a PDF of the whole bill. Hope that's enough.