Fight Club Casino, N1 Casino, Joo Casino, Slot Hunter, N1 BET Casino Complaints and Support Thread

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  • LADY HAMMER CASINO - ONLINE CASINO BRAND FOR CHAMPIONS - ABOUT US

    The first casino where the legends of boxing are integrated. Our standards for your enjoyment are world-class. We proudly present the 5 times undefeated world boxing champion Christina Lady Hammer, the century talent in boxing, as the face of our Lady Hammer Casino. Her name represents reliability, trustworthiness, but especially an irrepressible will to win, which cannot be stopped by anything.

    ALL THE WAY UP – NOBODY CAN STOP YOU
    Thanks to modern software and technology, the highest level of protection of privacy and customer security, a wide variety of game concepts, innovative new releases and our highly competent customer support, we can ensure that you always get the best possible gaming experience, security and guidance. We guarantee fair play and honest gaming and are also aware of our responsibility towards players and society. We control and verify our games permanently to prevent problems.

    IT`S YOUR TIME TO SHINE – LADY HAMMER CASINO AND WBC
    World Boxing Council (WBC) is the world's most important boxing organization. Boxing legends such as MIKE TYSON, OSCAR DE LA HOYA, GENNADY GOLOVKIN, FLOYD MAYWEATHER and of course CHRISTINA HAMMER are among the world champions of the WBC, the ones who have been awarded with the World Champion Belt. The green world champion belt decorated by the portrait of the greatest, the immortal MUHAMMAD ALI. The use and support of the WBC for a variety of charity projects are also exemplary. In agreement with the President of the WBC Mauricio Sulaimán, the Lady Hammer Casino will donate 5% of their earnings to the WBC to support WBC charity programs. We are very happy about this cooperation.

    Updated 3rd August 2018 - N1 Casino added to LCB lists

    Updated 11th March 2019 - Joo Casino linked to N1 Affiliates

    Updated 24th June 2020 - Slot Hunter added to LCB lists

    Updated 24th June 2021 - Lady Hammer Casino rebranded to Fight Club Casino

    Updated 14th July 2021 - N1 BET Casino added to LCB lists

    Updated 16th April 2024 - RollXO added to LCB lists

    Lady Hammer Casino

    Rated:

    5/ 5

    5/ 5

  • Hi Lady Hammer Casino,

    Welcome to our forum. We are happy to have you here with us. smiley heart

  • Welcome to LCB Forum, Lady Hammer! smiley

  • Welcome to LCB forum Lady Hammer Casino, have a good time with us smiley

  • Welcome on board, Lady Hammer! smiley

  • Welcome smiley

  • hi & thanks to you all! nice to meet you

  • I am not from Netherland, but today I got this mail :

    Hello,
    We regret to bring to your attention that the Netherlands are no longer within the list of acceptable countries.

    This means you won’t be able to make deposits and play at Lady Hammer Casino anymore.

    We kindly ask you to withdraw your balance within the nearest future as your account will be closed soon.

  • I am from Norway and got the same email ;)


  • hello everyone, I ask for help, as Joo casino does not want to solve my problem. Sorry, if the translation is not very clear to you, as I myself am from Belarus and speak Russian.

    My problem is this: I made a deposit from Webmoney WMZ wallet, they verified me for a very long time, but still my identification was approved.


    I won a total of $ 644 and put in a withdrawal of funds to WMZ, but transactions are constantly canceled, referring to me to use other payment methods.


    but for me it is difficult, the more a deposit was made with Webmoney. Please help me in resolving this issue. My login at Joocasino natas663

    Logan 07:48:26 am

    We will send your request for consideration in finance department
    At the moment we recommend to make the minimum deposit via Visa the card, to confirm this payment method (a photo in documents) and to order withdrawal of funds on it


    That is, support offers me to make another deposit with a Visa card, which I do not have at the moment, but they themselves do not want to solve the problem with Webmoney


    I really count on your help, thanks!

  • Hello coolka,

    We've sent an email to the Casino Representative and asked him to have a look into your case regarding the issue you're having. Please keep an eye on this thread for the updates.

  • Thanks, 
    support contacted me

    Anna
    Tue, 04/21/20 11:19 am

    Good afternoon, Natalya!

    Your payment is approved on the party of casino. However, unfortunately, does not pass through Web money payment service provider.
    The finance department already contacts payment service provider for specification of necessary information.

    At the moment we can offer you option of a conclusion to Visa or Qiwi a purse if it is open in usd.

    We do everything possible that the problem was solved in the shortest possible time. Thanks for understanding and patience!

    On the arisen questions, address, please, in лайв a chat or on the support@joocasino.com mail.


    I answered them:

    Hello, and already said to your colleagues that the way on the Visa card is not available to me so far, I ordered the card, but I do not know whether I will be able to receive it on the house as I am on self-isolation in connection with a quarantine.
    On a QIWI Wallet payment is not really convenient too as it in RUB and there limits minimum are set.
    I hope for payment only on Webmoney, I hope you resolve the matter somewhat quicker with your financiers and we will come to the mutual agreement.
    Thank you that contacted me! Keep me informed news

    hope they solve the problem with Webmoney and thanks to your forum for your responsiveness!

  • Hello coolka,

    The Casino Representative has just advised us that they've contacted you via email. They're working on finding a resolution.


  • thanks a lot! payment made! and the money is already in the wallet. Thanks to JooCasino, LCB and everyone who worried about me!kissi_love_lcbthumbs_up

  • Hello coolka,

    We're glad to hear that! Thanks for the update! smiley

  • This is a complaint I'm making about Ladyhammer Casino. After reaching out to the casino a number of times this has not been resolved, maybe it has for them, but not for me.

    I came across this casino online and liked the sound of it, and saw some good reviews, so I decided to make a $30 deposit. With this i was told I could receive a first depositors bonus which was 100% up to $100 of my deposit plus 50 free spins. (See screenshot)

    So after depositing it wasn't too long and I luckily caught a nice win playing Stampede, of over $400 betting just .80 c. In my excitement I raised the bet, I kept winning. 

    Playing different games as I went, ecstatic I was having such great luck from making a $30 deposit, I continued to play watching the playthrough amount I needed to complete before making a withdrawal. I now had winnings over $1000. I completed my playthrough amount PLUS the playthrough amount required for the free spins I received at the same time. I kept playing until I had a neat $1000 in my account and decided it best to withdraw this as I considered it a fantastic outcome from spending an initial $30. After getting on live chat and asking what they required of me document wise to ensure there was no hold up on paying my winnings out,I was advised to just request my withdrawal and management would process it asap. At this stage, never did I think I'd broken any rules, nor was I informed I had broken any either when on live chat.  It was taking quite a while to get processed so I kept checking in with live chat to check the progress, still never being informed  I'd broken any rules. It wasn't until the last chat I had that I was informed that my payout hadn't been been processed yet as it was being investigated further as they believed I had bet over max bet when playing with a bonus. I said at that point that I was not informed at the time BEFORE winning as much as I had that with a DEPOSIT BONUS I wasn't allowed to bet over a certain amount. I was just told that it's stated in the ts and cs and it was now up to management whether or not I received my winnings. I then told the agent on live chat, that I never bet over max with the intent if breaking any rules, and that I only did raise my bets once I had my initial win playing Stampede and explained that through all my excitement is the only reason I raised my bets. If I wasn't ALLOWED to bet over this max, then I could have at least kindly been informed when I first raised my bet over max, that if I continued to do this then I could risk my winnings( you think if this happened, I would have continued betting over max?) Or in the casinos case,if they don't allow to bet over a certain amount, then the game should not allow it to happen as other casinos do practise. 

    So it took over 24 hours for a decision on my winnings which was they completely confiscated my $1000!   When I logged in and saw that my $1000 withdrawal had been discarded I was furious, I went onto live chat to get some sort of explanation that at least justified them taking my whole winni vs and all they could say was that I broke the rules and I should have read them when registering, which I do do, but after winning over $400 from an 80 cent bet, betting over the max with a bonus didn't even enter my mind. I explained this to them because prior to depositing $30 I was feeling quite low because I had recently just lost my job due to covid 19 and that this $1000 was a very welcoming way to be able to adjust to my job loss, Ladyhammer did not carbine bit even after asking for them to just show a bit of compassion as it's hard times for everyone, and if they would just let me withdraw my winnings they could rest assured that I would never bet over max again and I definitely was no bonus abuser, as they're so worried about. I assured them that it was a mistake on my part and I would 100% make certain I did nothing of the sort again, only to get the reply back saying their decision is final and broke the rules so I pay the price(keep in mind the price I paid was$1000) I was devastated, I went from great relief at the fact id won, to devastation 24 hours  later. I recently got on their live chat again to plead with them to re investigate my winnings and have a heart and I accept I did break their rule but did it with no intention of breaking their rules or by being a bonus abuser, and should I really have to pay $1000 for my mistake. Once again they said decision is final and basically gave me a link to their ts and cs and suggested I read them. I even tried compromising with them by asking that they look back to when I was playing Stampede and see that I was only betting 80 cents and only raised the bet after a big win and continued from there. So I asked for them to just payout what I had won from my 80 cent bet playing Stampede which was just over $400, which meant if they did they still got to keep over half of what I withdrew, but still wouldn't even get my request looked into. Then just get cut off the live chat and nothing. Please, if someone can point me in the right direction of somebody that could help or if someone can intervene and get this looked into further for me that would be most appreciated. As I have found out since this happened to me, I'm not the only one ladyhammer has done this to, yet they still seem to enjoy a great rating and review from a lot of websites. 

  • Hi Ree-Ree Montgomery,

    Cpuld you please private message me your casino username so we can notify the casino rep and try to sort it out? 

  • Thankyou Melissa, pm has been sent.

    Renee.

  • Ree-Ree Montgomery wrote:

    Thankyou Melissa, pm has been sent.

    Renee.

    Thank you the casino rep will be notified. We'll keep you posted. 

  • Dear Renee, 

    Hope you're doing well today. First of all, thanks for sharing your experience with us.

    I’m very sorry to hear about your problem. 

    We found out that you have exceeded the maximum bet while playing with the bonus. That is the reason why the winnings were voided. On our casino website, there is information about the bonus rules which need to follow.

    "Limitation of the maximum bet while wagering: EUR 5 / USD 5. This restriction applies to the entire game round and also to bets doubling after the completion of the game round."

    We have double-checked. As we see you have some winnings with multiple bets which exceed maximum bet rules. But all these winnings come from the bonus and during playing with a deposit bonus, you breached the terms and have some winnings after finished the wagering. All this leads to voiding the winnings.

    The support agents don't analyze all player's bets. The security department of the casino checking the gameplay when the player makes a withdrawal and only after that the casino has the right to confiscate the winnings from irregular play, where the player breached T&C's.

    I am very sorry about the situation with your job due to COVID, but it has nothing to do with this case.

    We understand your frustration you've been experiencing with this. However, please understand we need to follow our rules. 

    Since we take care of each player a deposit bonus as a goodwill has been restored to your balance. We kindly ask you to observe our Bonus Terms & Conditions and be more attentive next time. 

    If you have any more question, please contact us here or our support team per live chat.

    Thank you very much for your understanding.

    Best regards, 
    Lady Hammer Casino 







  • I played at this casino about 5 times and deposited total of 500 USD. This is not a lot of money for me but now they are demanding "source of wealth!"

    No other casino on land or online ever asked me about my personal finances. Are they the tax department??

    I did give them an invoice showing a business payment that was made to me but not they want more including my bank statements.

    I think the whole thing is very strange and invasive.

    Anyone experience this with online casinos?

  • platapavo wrote:

    I played at this casino about 5 times and deposited total of 500 USD. This is not a lot of money for me but now they are demanding "source of wealth!"

    No other casino on land or online ever asked me about my personal finances. Are they the tax department??

    I did give them an invoice showing a business payment that was made to me but not they want more including my bank statements.

    I think the whole thing is very strange and invasive.

    Anyone experience this with online casinos?

    Hello platapavo,

    As per current rules and regulations, online casinos are obliged to verify the Source of Wealth and Source of Funds of their customers, therefore, they can request this info from the players. We've had similar cases before.

    If you want us to contact the N1 Casino Representative regarding this issue, please private message me your casino username. 

    Rated:

    3.5/ 5

  • Hello Sydney, thank you for the reply and the offer to contact the casino. I don't think it's necessary. I am just wondering if this is a regulation put on the casinos by the government in the country they are in or what is the purpose of it because it is quite strange and ive never heard of any kind of purchase asking for this including casinos i've played online and in real life. Especially for the 500 dollars i deposited with them.
    I dont like the idea of turning over banking records to some little casino in whatever country.

  • Hello platapavo,

    As I've already mentioned in my previous post, there's nothing unusual about this and since 2019. online casinos can request a Source of Wealth and a Source of Funds from their customers.

  • I uploaded my bank statement for them. 
    I think it is funny for them to ask source of WEALTH as if 500 euros is wealth and I have to show how I managed to achieve getting that.

  • Hello platapavo,

    Thanks for letting us know. Please let us know if you managed to pass the verification. 

  • Hello not yet. Now they said I only gave them 2 months of bank statement and they want more! It really is crazy for a purchase of 500 euros. Is it stalling so they dont have to pay?

  • Hello platapavo,

    If you want us to contact the Casino Representative, please private message me your casino username.

  • Thank you sidney. For now I gave them my statements from August to December so that should be enough this time I hope!

  • You're welcome platapavo. In case you need our help, please let me know.

  • The site received my document and now as expected they ask for another one.

    1. First they asked for my id and bill.
    2. Then they asked for picture holding my id.
    3. Then for picture with my ID and a written note while WINKING. Yes, they asked me to WINK with my eye in the picture.
    4. Then they want income invoice.
    5. Then they wanted bank statement.
    6. Then 3 months of bank statements.
    7. Now the latest is 6 months of neteller statements.

    This is the SIXTH time that they ask some other requirement after I gave them what they asked for.

    All this to prove that I have 500 euros!

    Is a negative COVID test next?

  • Hello platapavo,

    As I've already mentioned before, if you want us to contact the Casino Representative regarding the reason they requested all these documents, please private message me your casino username. That's the only way we can find out what was wrong here and why they're asking for additional documents from you. 

  • Hi my fellows gamblers.!

    This Is a complaint for the  "Slothunter casino" and a warning for all the gamblers AND players

    Yesterday tuesday 13 july 2021, i got an email with a promotion of 30 free spins in a game call 'Big bass bonanza' , for the verification of my phone number, so i went to the casinos page, my file, my phone number AND Made the verification process, my phone number was verified, but i didnt got the free spins, i got in the chat with them AND they say that they were going to check AND then they were going to Let me know. Today july 14 2021 9:30 morning ( pacific time México) they said that the promotion was expired. AND they can not do anything about it.

    They are not going to give me the free spins.

    Screenshot of the promotion and from the chat.

  • Hello mackoyone,

    Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

  • Hello mackoyone,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

  • Hello mackoyone,

    We've received a reply from the Casino Representative. Here's what they say:

    "First of all, we would like to apologize to the player for the disappointment caused by chatting with our agent. We have credited the player with this promotion bonus. Our support team will inform the player by email."

  • To LCB support team, customer service and specially "Sydney," Thank You for all the help and support from you guys.

    And 

    The same way that i complaint about the behavior of the "Slothunter casino" i want to recognize the effort and work for the support and the strongwill of helping the customers and gamblers to fix their issues with the casino, but for over all, txs for been fair.

    I received the bonus,and everything is fine!

    Txs and My respecto for all of You 

    Marco Antonio Alatorre Hurtado

    Mackoyone.

    Saludos

  • mackoyone wrote:

    To LCB support team, customer service and specially "Sydney," Thank You for all the help and support from you guys.

    And 

    The same way that i complaint about the behavior of the "Slothunter casino" i want to recognize the effort and work for the support and the strongwill of helping the customers and gamblers to fix their issues with the casino, but for over all, txs for been fair.

    I received the bonus,and everything is fine!

    Txs and My respecto for all of You 

    Marco Antonio Alatorre Hurtado

    Mackoyone.

    Saludos

    Hello mackoyone,

    You're very welcome. Glad that we could help. 

  • Hi,i can't access to Joo casino, something blocking.

    Rated:

    4.6/ 5

  • Hello perobet,

    Please send me your casino username to private message inbox and we'll check that with the Casino Representative.

  • Same thing happen with dasist casino.I have same email like in Joo

  • Do they have some alternative links?

  • Hello perobet,

    We've notified the Casino Representative and they're looking into this. Keep you posted.

  • I find out that i cant login whitout Vpn in almost all N1 group of casinos.My county blocking

  • Hello perobet,

    The Casino Representative has investigated why you're having issues with accessing their site. Here's the reply:

    "Our technical department has investigated this issue. The screenshots show that the player is using FortiGuard. The player follows the link, but this application does not allow access to the site. We assume that the blocking occurs on the player's side. We also advise the player to contact to FortiGuard support so that they can answer why the blocking occurs. As far as we can see, there are no problems from the casino side."

  • Hi,I don't use fortiguard . Maybe some of my guests use them who use my wifi connection.Sometimes i have access and sometimes no .I use vpn once ,i hope ill not have problem about that?

  • Привет. Зарегистрировался по вашей ссылке в казино N1BET. И тут же получил бан без объяснения причин. Я никогда раньше не играл в этом казино. Я хотел бы знать причину.

     

  • Hello Swetta,

    Please be informed that this an English forum only, so every every post should be written in this language.

    Swetta wrote

    Привет. Зарегистрировался по вашей ссылке в казино N1BET. И тут же получил бан без объяснения причин. Я никогда раньше не играл в этом казино. Я хотел бы знать причину.

     

    Translate:

    Hello. Registered using your link at N1BET casino. And immediately received a ban without explanation. I've never played at this casino before. I would like to know the reason.

    We will reach out to Casino Rep on order to help you with this matter. Could you please send us your Casino Username via priavate message?

    Keep you posted.

     

  • Hello Swetta,

    We will be closing this complaint due to the inactivity of the submitter.

  • I dont think im getting my $1000 "winnings" am i folks?

    N1 Casino just says wait wait wait... yeah i guess i really was born yesterday wasnt I :(

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