Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Old Havana, High Country Casino Support and Complaints Thread

Hi,

My name is Jason and I represent the Mainstreet brands consisting of

SlotsPlus
SunPalaceCasino
LasVegasUSA
VegasCasinoOnline
Re-opened 10 Dec 2015 - Old Havana
Looking forward to posting and assisting where I can!

Thanks
Jason

Updated 4th March 2020 - High Country Casino added to LCB list

Hi Jason and welcome to LCB.  Thanks for being here for us.

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Hi Jason,

Great to have you on the forum assisting our members and visitors!

Welcome to the forum Jason.  I love playing at Sun Palace, once of my favorite casinos to play at.  Have you guys resolved the whole waiting 10 to 20 business days for a pay out tho?

Hello jason! I am also great fan of slot games and want to play it online. I think Sun Palace is a good place to play it and get all bonuses as soon as we can.

Thanks for the welcomes everyone.

cheetahwind - we have a process and protocol for payments and unfortunately with the options and difficulties it is to get payments to players residing in specific countries, they do take a little time sometimes. Again this depends on many factors. We do our best. We have been around since 1999 and are a well respected group but landscape has definitely changed since 2006.

Jason not sure if you are still our rep, but I am hoping so!  I used to deposit frequently with VCO, took a little break and then decided today to make a deposit both there and at OH.

I have no idea what happened in that period of six months or so, but your reps are seriously not helpful and your websites are giving misleading information.  I am kept waiting for upwards of 20 minutes just to get a simple response (website for MST).  I also tried to use PEARLS75 twice (which your website clearly states can be used twice per day) only to be told 'sorry, it's only once'.  When I asked why the website said differently, I was flat out ignored.  Both VCO and OH state that I should get a $25 free chip for my first MST deposit, but the rep did not want to credit me one for my OH deposit today.  Nowhere does it say that this is not casino specific.  You all should really update your website.  I used to enjoy playing there, but your reps and the misleading information on your website gave me a headache today.

Hi Jodi,

I've inquired with CS and really sorry for any delays they may of had replying to you.  I have been told that with regards to the PEARL75 bonus.

And with regards to your MST $25 free chip you were credited with this (on Nov 20, 2012) and this bonus is only valid for a first time deposit.  This was explained to you via live chat on Jun 13, 2013, 5:31 pm

julia (05:31:16) : Welcome
julia (05:31:22) : May I have the casino and your username please?
josephine connett (05:31:33) : old havana
josephine connett (05:31:35) : jodiisgreat
julia (05:32:54) : it is only on your firts deposit with mst
julia (05:32:59) : and you already received it
josephine connett (05:33:14) : i was never credited that
julia (05:33:34) : yes last year


Hope this helps!

Regards,
Jason

Yes, I did figure that out later, once I finally got a response that I received the MST bonus.  But the contradicting information regarding the PEARLS75 was in a message in my lobby, not the newsletter on the website.  It still doesn't help the fact that your CS rep was rude and slow.  Sorry, but it's true.

My check from Las Vegas USA bounced.  It came back saying "do not honor".  wtf.  What does that mean.  Now my account is overdrafted big time because of this.  Whats going on with this group?

Is Jason still around? I really need help. My username is drunab @las Vegas USA.

Sent from my SAMSUNG-SGH-T989 using Tapatalk

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I really wish that you will get this solved before NY! Come on Jason, time for a little Christmas magic. Also, sending the check that bounced is really, really not cool.