Leon Casino Support and Complaints Thread

Hi, LCB forum. I'm Alex, a representative of Leon Casino. 

Leon is an international company providing online sports betting and interactive gaming since 2007. We have a huge variety of sports events, as well as slot games and live casino games.

I'm here to provide assistance in resolving any disputes and complaints.

Hello Alex,

Welcome to LCB

Welcome to the best forum Alex! Happy to have you representing your brand in our forums! 

Welcome to our forum Alex, glad to have you here! 

Welcome to the best forum in the industry! 

Welcome Alex! Thank you for joining, we're glad to have you here! 

Hi Aleksander, 

I need help because leonbet won't pay me my money!

My name is Jaya. I've been a leonbet customer for about a year now. My account is verified and I've made several deposits and withdrawals with no problems. Until a few days ago when I over $9000 in a few days time. I requested withdrawal of some amount on March 30 but I got an email saying my withdrawals are suspended for a verification and it'll take 3 days for checking. It's been more than 3 days and there's no communication whatsoever from leonbet. Chat support has not been helpful, they chat like robots and only give generic answers. 

The biggest frustrating point is I received no other communication other than that first email. No update on the process and they didn't even ask me for any document or anything like that.

Please help look in to this. My account id is 7******.

Hello Prabhath AJ,

Really sorry that you are facing this kind of issue. Thanks for sharing your experience and account details with us. 

We will notify Casino Rep about this matter, and once we hear back we will let you know.

Thank you for cooperation.

Hello Prabhath AJ,

Casino Rep got back to us and told that their security team is researching this matter. Once we get more detailed information we will let you know immediately.

Keep an eye on this thread.

Thank you.

Hello Prabhath AJ,

We still haven't heard back any news regarding this matter. We will send them a reminder in hopes that they will clarify this for us as soon as possible.

Keep you posted.

Thank you for your patience.

Hi Jaya. As far as I can see, your withdrawal was paid out in full on 7/04/2023.

As for the withdrawal delay, such checks can occur in some cases, though usually not often, if deemed necessary. This is stated in paragraph 6.8 of our T&C:

We reserve the right to verify user's playing activity. In some cases such verification can take up to 30 working days. During the period of verification processing payments from this account will be suspended.

I think this clarified our actions and the issue can be considered resolved.

Have a great day!

Hello Prabhath AJ.

Can you please confirm if you got your funds?

Thank you

Hello Prabhath AJ.

Any updates regarding your case?

Thank you.

We'll mark this complaint as Resolved.

Leon casino blocked my account saying that my I'd card was forged, and they won't let me withdraw my winnings. They said that i should upload a different document but then they blocked my account 

Hello Vinod353,

Could you please provide us with the documents that you submitted to them via private message so we can check if they are valid?

Thank you in advance.

Hello Vinod353,

We are still waiting for your documents. Please send us  via private message to be able to review in order to help you.

Thank you.

Hello Vinod353,

We will close this complaint due to inactivity of submitter.

hello every one!! i made a 

transaction with bitcoin,

I received the transaction message that it was completed

but the money is not visible what happen?

its ok!! the transaction complete!!

Hello Savvas Pragmateytakis,

We are happy to hear that transaction is completed.

Hello LCB-Team, i would like to file a complaint against leonbets, i have never ever experienced something like this from any Casino/Sportbets site. I deposited around 1600 Euros in total a few days ago and wanted to withdraw 2.000 Euros, after i tried this they told me to send a ton of documents, even if i was automatically verified before. Now they want a selfie from me with my ID and a paper with the name leon and the actual date in the other hand, on top of that with the gambling website on the desktop, how am i able to do this without a laptop and how i am able to do this when i live alone with only a smartphone? On top of this they excluded me from any bonusses and limited my betting amounts because of 3-400 Euro Winnings and i only betted on odds over 2.00, can you help me out with this?

Hello julien1231994,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello julien1231994,

Can you please send us your casino username/id via private message?

Hello julien1231994,

We will close this complaint due to the inactivitty of the submitter.

Leon bet robbed me and not paying my withdrawals. I have sent all proof like passport, my selfie, wallet statement, Liveliness checked. everything done. but they are coming up with new excuses and not paying like they are saying im sending photos and not pdf, sending using software. All im doing is downloading statement from mobikwik and sending back.  I don't care if the account is gone. just give me my hard earned money.  This is fraud.

Please help me get my money
My ID:71***

Hello yeshwanth111,

How long has it been since you sent the documents for verification?

Thank you for providing your casino credentials. Do you happen to have screenshots of your correspondence with casino support that you could send us via private message? We will contact the casino representative and continue investigating your case.

Keep you updated on this thread.

Hello  yeshwanth111,

Sorry to hear that you are facing this kind of issue.

May we ask if your account has been verified? 

Thank you for your cooperation.

Hello yeshwanth111,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

hello sir i cant withdraw money from leon bet  i hope you will help me 

contact : 

Whatsap +9***

leon acount -#2***

Hello Rauf,

First of all, welcome to LCB.

Could you please provide us with more information about your case so that we can understand better and try to assist you further? Was your withdrawal request denied, or is it still pending? How long ago did you submit the withdrawal request? Has your account been verified? 

Thank you.

Hello, I'm experiencing a similar issue with Leobbet. Deposited $1000, won, and tried to withdraw, but they're delaying with multiple document requests. Already 15 days have passed, and they're saying I need to wait 30 days. Frustrating!

Email - rud***
Account - 71***

Dear Rudra Sharma,

First of all welcome to LCB.

Sorry to hear that. Could you please provide us with more information about your case so that we can understand better and try to assist you further? What did they say about why they are not accepting your documents? What exactly do you need to wait another 30 days for - verification or withdrawal?

Thank you.

Hi alexender, my verification processs is still pending its been 15 days I have 1300 usd inside leon bet account please help

Hello Rauf and Rudra Sharma,

Thank you for providing your casino credentials. We contacted the casino regarding your cases and will let you know as soon as we receive a response from them.

Hello Rauf and Rudra Sharma,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

Dear LCB Team,

We have located Rudra Sharma's account in our service. The player is currently in the queue to be invited for a video verification procedure. As per our Terms & Conditions, withdrawals can be suspended for a verification period of up to 30 days. The player will receive an invitation to participate in the video verification process in the near furure.

Unfortunately, we were unable to find the account of another player, Rauf, based on the information provided. Please provide the correct account number or the email used during their registration with our service.

Thank you for your assistance in resolving these cases.

Best regards,

Alexander

Leon Compliance Officer

Dear Aleksandr_Leonbets,

Thank you for the update.

I've sent you the PM regarding the other member's info. Please check. 

Thank you

Hello Rauf,

Please send us your correct casino credentials (Casino ID/Username/Email) via private message so that we can forward them to the casino rep regarding your case.

Thank you.

Hello Rauf,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

Dear LCB team and JovanaV,

Player Rudra Sharma has successfully passed the video verification procedure and withdrawn their winnings.

This case can now be closed.

Thank you for your assistance in resolving the matter.

Best regards,

Alexander

Leon Compliance Officer

Thank you for the update, Aleksandr_Leonbets.

We will now mark this case as RESOLVED.

Confiscated €7,000 winnings after manual KYC validation

Hello LCB team, I am reporting a major issue with Leon Casino. On March 17th, the casino's security team manually verified my French ID and French Bank account (RIB). I received an official confirmation email saying my account was fully verified. I played in good faith and won €7,000. However, when I tried to withdraw, they blocked my account and confiscated my winnings, claiming France is a restricted territory. How can they claim I am in a restricted territory AFTER they officially validated my French documents and accepted my deposits? This is a predatory practice. I have all the email proofs of my verification on March 17th. Please help me get my winnings or at least warn the community about this.

Disputed amount: 7000FUN

Casino: Leon Casino

Case #: 4186

Hi Lukas Robart,

Thank you for reaching out to us and sharing your experience. Could you please provide us with more details so we can better understand your case?

Based on the casino email you provided, France was not listed as an available country during registration. We have also checked, and it is still not listed.

Could you please let us know which country you selected when creating your account?

Hello Leon Casino Representative,

I am writing this to bring a critical fact to your attention regarding my case.

My winnings of €7,000 were confiscated due to

'restricted territory' (France). However, on March 17th, your security team manually reviewed and APPROVED my French ID and my French Bank details (RIB). I received an official contirmation email stating my account was fully verified.

By manually validating my French documents, Leon Casino explicitly accepted my residency and entered into a binding agreement. You cannot validate a player's identity to encourage deposits and then invoke that same identity to void a win. This is a clear breach of fair gaming 

I have the email proof of this validation and 1 am ready to share it with the LCB moderation team.

I am looking for a fair resolution: the payment of my legitimate winnings.

Case ID: #4186

Hi Lukas Robart,

Please see our response above and provide answers to the questions so we can better understand your case.

Thank you for your feedback.

During registration, it's possible the default country remained selected by mistake (or via autofill), but I never intended to deceive the casino. The absolute proof of my good faith is as follows:

On March 17th, I sent my French ID card and French bank account details (RIB) to Leon.bet's security department for verification. Your agents manually reviewed these documents and sent me an official email confirming that my account was fully verified and validated.

The casino therefore knowingly accepted my location and identity at that time. If they considered France a prohibited location, they should have blocked my account on March 17th during manual verification, and not waited until I won €7,000 to invoke this rule.

It is this manual validation after examination of my French documents which, in my opinion, constitutes an acceptance of my gaming contract by the casino.

I have the validation confirmation email received on March 17th available for you.

Hi Lukas Robart,

Thank you for sharing the additional details.

We have tested this on our end, and the autofill option is not active when selecting countries. Unfortunately, if France was not available in the list, you should have been aware that creating an account is not allowed.

Did you happen to make any successful withdrawals from this casino before this issue?

We understand that your verification was approved, and we agree that this should have been identified earlier, especially regarding your country of residence. However, in many cases, more detailed checks are conducted only when larger withdrawal amounts are requested.

In the meantime, we will reach out to the casino representative to see if they can provide any additional information or a more detailed explanation regarding why your account was verified in the first place.

Actually, I have a very important point to clarify: Yes, I have already made several successful withdrawals from Leon.bet in the past.

My French identity and bank details were not only validated on March 17th, but they were also accepted for multiple previous payouts. The casino had many opportunities to flag my country of residence, yet they chose to process my withdrawals and accept my deposits for a long time.
 

To stop paying me today, only when the amount is €7,000, proves that the 'restricted country' rule is being used selectively to avoid paying a large win. I have the history of these successful withdrawals to prove my point.

Hi Lukas Robart,

Thank you so much for the clarification. Your complaint, along with all the details you provided and the casino credits, has been forwarded to the casino rep.

As soon as we have an update, we will let you know here in this thread.