Limitless Casino Support and Complaints Thread

Hi Susanb6,

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino rep that the account is verified, we will mark the case as RESOLVED.

Theses support people are literally telling me that I can’t redeem a gift of 100 spin that they sent me . Not to mention that I been a member for 3-4 years now and I only make clean deposits. Every other sister site did it , so did it no problem others took a email but this place is not loyal to the members and we are spending our money.

Hi SevereHD #1,

Thank you for reaching out to us. We are sorry to hear that you are facing this issue.

Since this is a no-deposit bonus, Limitless Casino’s Terms and Conditions state that only one free promotion can be claimed between bonus-free deposits:

The Player understands that he or she may claim only one free promotion between bonus-free deposits.

This means your last action must have been a deposit in order to be eligible. It is possible that your last action was not a deposit.

If it was, and you still did not receive the bonus, please send us your casino username via private message and we will contact the casino rep to check your profile.

Hi SevereHD #1,

Could you please let us know if you still need our assistance?

If your last action was a deposit, and you still did not receive the bonus, please send us your casino username via private message and we will contact the casino rep to check your profile.

Hi SevereHD #1,

Since we never received your username, we'll consider this complaint CLOSED due to the submitter's inactivity.

Yeah same thing happened to me. Been loyal for years then all of sudden boom no new rewards at all

Hi Brody2080,

Sorry to hear about your experience, especially if you’ve been a loyal player for years.

If you would like, you can send us your casino username via private message so we can reach out to the casino rep to check your account and see whether there are any available rewards or if there’s any issue.

   3x Wow Wheels. Error that the casino will not admit to

Has anyone else has this happen to them on this game...... It's happend three time now and they say it was correct but it definitely wasn't. The wheel spun once and it spun half ass backwards and landed on X5 and only credited me for whatever my bet was x the number of multiplier. I was never given a respin

Jackpot Bonus Wheel

• The Jackpot Bonus Wheel feature is triggered by a combination of 3 Wild Wheel symbols on an active payline during the Base Game.
• The Jackpot Bonus Wheel offers a combination of Jackpots and Multipliers.
• If the player wins a Multiplier, the game must increase the values of all Jackpot prizes and award a Re-Spin.
• The feature ends when a Jackpot Prize is won.

Hello,
Hope you’re doing well.

We’ve checked the bets and the bonus round you mentioned, and everything appears to be working correctly. All winnings were calculated according to the game rules and have been fully processed. Based on our review, the payout of 90 cents at a €0.18 bet was correct for that round.

If you have any additional details or notice anything else that doesn’t seem right, feel free to let us know and we’ll be happy to take another look.

Sincerely,
Walter
Limitless Casino Support Team

Hello Brando Leein,

Could you please let us know if you have any screenshots or a video recording that would help demonstrate when the issue you described occurred? If so, kindly send them to us via private message.

From the forwarded response provided by the casino, it appears that they have already reviewed the case and confirmed that the game functioned correctly and that the winnings were calculated according to the game rules. However, if you would like us to further investigate the matter, please also send us your casino username via private message so we can contact the casino representative for a full clarification of this case.

Thank you.

Hi Brando Leein,

Could you please let us know if you have any evidence of the game malfunctioning, such as screenshots or a video recording?

If you would like us to investigate this matter further, please also send us your casino username and evidence via private message so we can contact the casino representative and request a full clarification.

Hi Brando Leein,

Since more than 48 hours have passed and we haven't received a response from the member, we will mark this case as resolved, as we have an answer from the casino and their explanation.

Hi I won $50 at limitless casino and now they want me to fill out an account verification form. I click the link and it does nothing. I have tried using my home computer, my cell phone, and my work phone. Not working on any of these devices. Quite frustrating. But that's probably the idea. About to give up on it.
Can you guys at LBC please help me. I don't know how many more hoops I gotta jump through but hopefully this will be helpful. I appreciate you guys, whatever you can do!

My username is ******

Hi Chadox78,

Thank you for reaching out to us and for appreciating our work. We are doing our best and will try to assist you further.

You should have the option to upload your documents in the My Account section.

If you don’t see this option, please note that you can also submit your verification by sending the documents via email to banking@limitlesscasino.com

The following documents are required:

• ID card, passport, driver’s license, or another government-issued identification document
• A selfie holding your ID document
• Proof of address
• Proof of payment method ownership (if you deposited using a card)

Verification usually takes 0–5 days. We’ll be here if you need any further assistance.

Thanks for responding.  I couldn't find any link to the verification form so I'm just gonna send everything in to the email address you provided. 

Hi Chadox78,

Great! Keep us posted 

Hi Chadox78,

Any update?

We would like to know whether your issue has been resolved.

I keep receiving offers for free spins that aren't redeemable. Today it was for 85 free spins on the 75TOGO promo code. Its a bit frustrating. If I can't claim the offers, why send them in the first place?

Casino: Limitless Casino

Case #: 4081

Hi Gary Talmadge,

Sorry to hear about your experience. Thank you for bringing this to our attention. We will forward your casino username to the casino rep to check your account.

Could you please let us know if your last action was a free bonus?

According to the casino’s Terms & Conditions, only one free bonus is allowed between deposits.

Hi Gary Talmadge,

We have received a response from the casino representative confirming that this bonus is only available to new players. You have already used your welcome bonus on December 26th, 2025.

According to the Terms & Conditions, only one welcome bonus is allowed per player.

I've received 2 or 3 bonuses that are not redeemable. Not sure what this is about.

Casino: Limitless Casino

Case #: 4085

Welcome limitles casino!

I am gonna try-out and well see what we get haha! Ofcourse..

Grenzen kai

Hi Gary Talmadge,

Please see our response to your complaint above.

Hi Chadox78,

Since we have not heard back from you, and considering the nature of this case (KYC), as well as the instructions we already provided, we will mark your case as RESOLVED. 

If you have any further questions or concerns, feel free to reach out.

Hi Gary Talmadge,

Since more than 48 hours have passed and we haven't received a response from the member, we will mark this case as resolved, as we have received an answer and explanation from the casino representative.

I need my account verified asap please do this

Hello Jesse Stoll57f3,

First of all, welcome to LCB! 

If there haven’t been any issues during your gameplay, it’s possible that you may just need to wait a bit longer for the verification process to be completed.

Could you please provide more details regarding the verification issue?

- Are you currently just waiting for the casino’s response, or is there a specific problem with your verification?
- Also, could you let us know when exactly you submitted your documents for verification?

Additionally, please send us your casino username via private message so we can check with the casino rep.

Thank you.

Hello Jesse Stoll57f3,

Any updates on your case? If you still need our assistance, feel free to send us your casino username via private message and provied us with more details so we can contact the casino rep.

Hello Jesse Stoll57f3,

Since we have not heard back from you, and considering the nature of this case (KYC), we will mark your case as resolved.

I'm trying to update my email i no longer have the email that is registered with my account.

Hi Andrea Dobson,

Thank you for reaching out to us. We have received confirmation from the casino representative that your email was successfully changed yesterday.

Sometimes, a little patience is all it takes