Loki Casino, Golden Star Casino, GunsBet Casino, WebbySlot, EUslot, CrazyFox Casino, Savarona Casino, Roku Casino, EvoSpin, Bets.io Casino, neospin Casino

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Last post made 4 months ago by Loki Casino Team
Alexi4KingMedia

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  • Hello LCB members,

    My name is Alexi and I represent Loki Casino and Golden Star Casino.

    Loki Casino was established in 2016 and is a hybrid casino that offers over 1000 games, including Live Casino and a mobile platform. Software providers include Microgaming, Netent, BetSoft Gaming and many more. Loki Casino is available in 11 languages and supports 8 currencies, including Bitcoin, and our support team is available 24/7.

    Golden Star Casino was established in 2012 and is a hybrid casino offering more than 1000 games including Live Casino and Mobile Casino. Enjoy games from 10 software providers, including, Microgaming, Netent, Betsoft, Endorphina and others. The site is available in 7 languages and supports many major currencies including Bitcoin; and has 24/7 support.

    Please feel free to contact me directly through LCB with any compliments, complaints or queries and I'll be pleased to assist you here.

    I look forward to hearing from you smiley

    GunsBet Casino - brand added 1st September 2017.

    WebbySlot - brand added to LCB 19th November 2018

    EUslot - brand added to LCB 11th February 2019

    CrazyFox Casino - brand added to LCB 24th March 2020

    Savarona - brand added to LCB 17th December 2020

    Roku Casino - brand added to LCB 18th January 2021

    EvoSpin - brand added to LCB 15th April 2021

    Bets.io Casino - brand added to LCB 18th November 2021

    neospin Casino - brand added to LCB 10th June 2022

  • Hi Alexi,

    Welcome to LCB! We are glad you have joined our forum. smiley

  • So Loki and Golden Star are the same company? If so that is so sick, since I deposited to both with BTC but played in euro. At Loki I was able to make a withdrawal, since it was small probably, and Golden Star confiscated my first big win in a long time. Bummer though, I really like Loki cause they had microgaming.

  • So sorry to hear that. Why did they confiscate your money? Please PM me your username so we can contact the casino to look into it. 

  • I like how you are always on top of things, Melissa. It's kind of a gray area depending on interpretation on a term that was broken. I deposited in BTC, but played in euro, it might as well have been any xyz chip, cause my withdrawal would have been in BTC. Since I'm from the US, they said I can't play in euro, but I wasn't try to withdrawal "euros", just BTC. Looking back I understand their decision somewhat, they are trying to protect themselves, since bitcoins are a commodity not a fiat curency etc. So they don't get in trouble for servicing a US player. Oh well, doesn't hurt to at least try, username sent in PM. Thanks Melissa.

  • I see. Thanks for explaining. Why did you play in EUROs if you are not allowed to do so? Your username has been forwarded to the casino. Let's see what they have to say, however, if you broke the rules little could be done. We'll keep you posted. 

  • A bit of poor reading comprehension on my part and not thinking that far ahead to be honest. I figured since I deposited with BTC, I was still playing with a BTC deposit, haha seems silly now that I think about it again. Thanks again,  regardless of the outcome.

  • Dear Player,
    We are terribly sorry, but we strictly follow the rules of our casino. You will not be able to Bet with Real Money if you are a citizen of Spain, France, the United Kingdom or the United States, or you are in the territory one of these countries. You cannot play with EUR at our casino. Thank you for the understanding!
    Best Regards, Goldenstar Casino Team

  • Yeah yeah I had already long forgotten this crap. Just happened to see this post after responding to another thread. Too bad I used up all the nice things I have to say replying to the Oshi rep.

    Y'all could definitely take a page from their book on how to run a casino, especially with your trash customer service reps. I can respect that english might not be their first language, but they should be trained better. Culture awareness and sensitivity in word choice go a long way, especially when the support email pertains to a serious/negative subject matter.

    Regards, 

    Zack

  •   extremely upset....after receiving a successful deposit email and was able to make four deposits at LOKI CASINO... then strangely after making the 4th one that was gladly accepted.....I am unable to access  the .00467408 btc i deposited.....when trying to click on the games I was sent to my profile so then i ask chat why was my money accepted  without beingable to play the games ...was told to install a virtual private Network ....did that and im still not able to play, how disgusting! 

  • Well why and the f*#& can you steal deposits from unsuspecting customers?  Disgusting theives

  • MSBREZE wrote:

    Well why and the f*#& can you steal deposits from unsuspecting customers?  Disgusting theives

    Hi Msbreze,

    Being a USA player can be frustrating, thats why we are here to help. Please post your casino username.

  • MSBREZE wrote:

      extremely upset....after receiving a successful deposit email and was able to make four deposits at LOKI CASINO... then strangely after making the 4th one that was gladly accepted.....I am unable to access  the .00467408 btc i deposited.....when trying to click on the games I was sent to my profile so then i ask chat why was my money accepted  without beingable to play the games ...was told to install a virtual private Network ....did that and im still not able to play, how disgusting! 


    Dear Player,

    As per our rules, we do not accept players from specific countries, including USA
    Every player agrees with the current terms and conditions of our casino when passess through registration procedure
    You can withdraw your current balance from your account, after that the account will be closed

    Sorry for any inconveniences caused and thank you for the understanding!
    If you do have any questions - please, contact us via livechat or support e-mail, we will do everything possible for you

  • My friend has had the exact same problem at this casino. She signed up and was able to deposit in BTC and while playing managed to bring her balance from 0.005 to 0.1 roughly. She was told to download a VPN in the beginning with chat as well. Strange thing to make someone do if you are trying to be strict about paying out your customers but not about who makes a deposit to your casino. She was under the impression that she should send her older passport to show why she was showing up on VPN where she was showing up. She did not send her passport and documentation showing her current valid address, etc. Loki casino confiscated roughly $875 in BTC winnings from her. They also will not send her back her deposit unless she deposits 0.005 more to the casino which seems absolutely ridiculous! So they can cashout a minimum of 0.01 but they confiscate 0.095 and they want to hold her deposit and make her redeposit to receive her money back as well as waste her time and energy. I have played at this casino in the past but not after hearing her story. I am angry for her. What a cop out to not pay players for wins... Just have all players verify identity before depositing... this way you aren't allowing deposits to go through and laundering money byway of using an excuse of we checked and you can't play here.. WATCH OUT THIS CASINO IS RIDICULOUS!!!

    Rated:

    3.8/ 5

  • Hi AnnaDawn,

    Thanks for sharing your friends experience with us. Your friend can address us here on the forum and we can get the casino rep to answer all her questions and hopefully sort it out. 

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