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Dear WebbySlot casino Team,

Thank you for your answer. In my understanding arbitrage bets are bets that guarantee profit no matter what the outcome of the match is. I don't know how that would have been possible with my bets as the odds for the matches were pretty much the same with every other bookmaker at the time. Did Digitain provide you with any proof why they concluded that my bets were arbitrage bets? To me they were bets that I considered to have good value at the time and I also placed similar bets with several other bookmakers who all paid my winnings. I don't see how placing value bets can be considered as "unfair advantage" which is in your 13.5.3 T&C.

All in all, I played in your site for three months, made fifteen deposits totaling 4173 € and before your decision to confiscate my winnings made five successful withdrawals totaling 3750 €. Your final 423 € payment then concluded that all my game play with sports bets and casino slots for the three months was for nothing. This led to a really bad customer experience so I really hope these kinds of decisions are not made lightly.

Best regards,
avatron

Dear avatron,

Thank you for your reply.

Unfortunately, we shall inform you that due to a risk department check, your account was determined as a maker of arbitrage betting. The Digitain provider has provided us with proof of such activity and all information has been analyzed by the appropriate department from our side as well.

In accordance with our Terms and Conditions (13.4.1, 13.4.2) we do not allow to use of arbitrage betting on our website. When you are registered by us, you have agreed with the mentioned rule. After the software provider determined such as fraudulent action, we can only return placed bets on the Players account.

For those reasons we kindly ask you to pay attention to the fact that the decision is final. 
We fully understand your feelings and frustration in the situation that occurred, however, we cannot take no notice of the violation of our Policy.

We do hope that we have made things clear for you. We wish you more winnings and regards for your future.

Sincerely,
WebbySlot Casino Team

Dear WebbySlot Casino Team,

Thank you for your answer. You claim that your Digitain provider has provided you with proof of arbitrage betting, but yet you are not willing to share any of that proof with me. That feels frustrating as I know that I have not been arbitrage betting or doing any other fraudulent action, but there is no chance for me to try to understand why you claim that I have. To me it seems that as long as I was losing money, there were no issues from your side, but the moment I got into profit you decided to come up with some reason not to pay the winnings. At least, I now know not to play with any Digitain casino in the future if that is their policy.

Best regards,
avatron

Dear Avatron,

We appreciate your response and always try to remain honest and open with our players.

The fact is that the information provided by the Digitain provider is confidential and we cannot disclose it publicly. Please be assured that all such cases are checked not only by the provider, but also by our risk department in order to establish the authenticity of the details provided.

We are forced to act in accordance with our policy as we are a licensed casino and we have rules that must be followed by both us and the players.

However, we always do our best to help players, as we are responsible for the money you deposit into our casino. That is why we have decided to return the remaining amount of deposits to you.

We hope that in the future your experience will be successful and your winnings will not stop there.

If you have additional questions, you can always contact our support team by mail: support@gmail.com. We will be glad to help you.

Best regards,
WebbySlot Casino Team

Dear WebbySlot Casino Team,

Can you disclose the information provided by Digitain to me privately then? I can contact you by e-mail. Is your e-mail address really only support@gmail.com or is it missing something?

Best regards,
avatron

Dear Avatron,

We would like to inform you that you can always contact us via email: support@webbyslot.com if you have any further questions or concerns. Your request will be transferred to the appropriate department.

We will do our best to provide you with the necessary information concerning your case. Therefore, feel free to get in touch with us at any time.

Warm regards,
WebbySlot Casino Team

Dear WebbySlot Casino Team,

I contacted you via the e-mail address, but the answer was that in accordance with the privacy policy, you cannot provide such information.
So, I guess that is it then. There is no way for me to understand your decision, because you are not willing to give any
information about it even privately.

Best regards,
avatron

Dear Avatron, 

We are wholeheartedly sorry for your experience in our casino so far. However,  we act in accordance with our Terms and Conditions,  therefore,  we are not able to go against our policy.

Please, be assured that we do everything possible to improve our service and make each of our customers satisfied. 

Feel free to keep us informed of any additional questions at any time you need. 

We will be more than happy to assist you.

Best regards,
WebbySlot Casino Team

Hi,

I withdrew 10k EUR 2 days ago from bets.io and was told that cash outs would take between 0-24 hours which I can understand especially due to the amount of withdraw.  I did not receive any information or notices after about 24 hours and decided to ask live support about the status.  I was told that my withdraw is in queue and it was not my turn yet and they have to verify my bets.  

Deposit was done in crypto with no bonus attached. The only bet that I assume needs to be verified would be the winning bet and is publicly made available by No Limit City shown in replay below: 

https://replay.nolimitcity.com/show/kudamabiuso?device=desktop&language=en

It is not the first time I had withdrawn from bets.io as I've already cash out once last week and only took about 1 hour 45 minutes.

It is now almost 48 hours since I requested withdraw and still haven't received any updates from the casino.  

Could someone please assist with this pending withdraw issue.  Thanks!

Hello Tony Yeh,

Please send us your casino username via private message and we will contact the casino on your behalf and inquire about the withdrawal.

Hello Tony Yeh,

Thank you for providing your casino username. We'll contact the casino representative on your behalf. Please keep an eye on this thread for any updates. 

Hello Tony Yeh,

Thank you for confirming through PM that your issue got resolved. Have fun and enjoy

Hey all.

This is a complaint I'm writing regarding OnLuck casino.

My casino user is: R******

Almost two weeks ago I've done two deposits here: one BTC and one ETH and they never shown up on the casino.

Both the transactions are fully confirmed for a long time and I've sent them all the transaction hashes so they could see it as well.

Every time I contact them they just keep telling me this is being handled by relevant department but so far and during all this time I never got a response from them.

I've never seen such thing.... specially when their main page states "lightning fast deposits and cashouts".....

Hello RickyLuck,

Thanks for sharing your account details with us and sorry because you are facing this kind of issue. 

We will notify Casino Rep about this case, and once we hear back we will get back to you with the clarification.

Keep an eye on this thread for any updates.

Thank you.

Dear RickyLuck,

Thank you for sharing your thoughts.

Our team apologizes sincerely for the inconvenience you've experienced while attempting to deposit funds into your account. We understand your frustration and we want to inform you that the mentioned deposits are now processed and the funds are on your balance.

Please do not hesitate to contact us if you have any additional questions or concerns. We apologize again for the delay and thank you for your patience.

Warm regards,
Onluck team

Hello everyone,

I'm lodging a formal complaint against bets.io where i'm asking a full refund of my deposits due to my gambling disorder. I've acknowledged previously to golden star casino management which supervises bets.io too my gambling disorder and I've been self excluded permanently. Moreover I would like to highlight that I've been using the same credentials as the one I've been using on Golden Star Casino previously. I'm asking LCB your assistance and support to get my deposits refunded.

Thank you for your attention to this matter and I'll be looking forward to hearing from you soon.

Best regards,

rexola23

Hello rexola23,

When did you request the self-exclusion? Before or after creating the player's account?

We cannot assist you if you lost money by depositing under the assumption that they blocked your account prior to receiving official notification from them.

Hello Eowyn,

i got the official confirmation of the self exclusion on 6th of December 2022 before even creating the account on bets.io

Hello rexola23,

Two years have passed, so we believe nothing will change now. Can you send us a screenshot of that email via private message?

As far as we know, the casinos can't block in advance someone who hasn't even created the account.

Hello Eowyn,

It seems there might be some confusion, so let me clarify the situation for you ^^

Back in December 2022, I played on Golden Star Casino and informed their management about my gambling disorder, leading to self-exclusion. Recently, I discovered that bets.io is under the same management as Golden Star. Therefore, I'm seeking a refund because both casinos share the same supervising entity and should be aware of my gambling issue, especially when i have been using the same credentials. I'll provide you with the official statement I received from Golden Star Casino at that time for reference in private message.

Thank you for your attention to this matter and for your understanding and I'll be looking to hearing from you back.

Best regards,

rexola23

Hello rexola23,

While casinos within the same affiliate network may share certain terms and conditions, it's not guaranteed that they will have identical terms. Casinos often have their own specific terms and conditions that may vary based on factors such as their target market, licensing jurisdiction, and unique offerings.

However, it all comes down to the fact that you anticipated they would ban you at the new casino since they had done so on the other site. Sorry, but you cannot anticipate that. You should have requested self-exclusion again with Bets.io.

We will close this complaint, as it is unfounded, and mark it Resolved.

Thanks for your understanding.

I deposited and won here. I made a withdrawal and it was returned to my account because I needed to complete KYC. I did so immediately and all of my documents were accepted except they emailed me and asked for a photo of two transactions I made in October last year. This is where it's gets weird.... I was confused so I sent a photo of my bank card and a letter from the bank etc as I thought that would suffice. They emailed me again to say that it was rejected so I went to support and asked what was wrong and they told me I needed to send them letters from the bank stating it was me who made them two transactions. I am unable to change statements and also I rang the bank to ask if they could send me such proof and they laughed and said "no, and we've never dealt with such a request before". After chatting for 29 mumutes and getting nowhere I decided to send my whole bank statement which contains all of the information they are asking for... thay was also rejected. Can you please help me as I think they are trying to make it impossible for me to withdraw. P.s. I only spun for 1.25 max so I didn't break any rules etc. Thanks

Casino: 1Red Casino

Case #: 2937

Hello mcbrisko,

We have contacted the casino rep and inquired further about this matter. Please keep an eye on this thread for updates.

Thank you.

This casino wont accept my bill or bank statement documents. Need help.

Disputed amount: 55€

Casino: 1Red Casino

Case #: 2951

Hi. Need casino support help.

1red.com casino wont accept my bill to confirm my current address.

Other bank documents are not either accepted to confirm my address.

Thanks for help.

Dear Europlayer,

Could you please specify what exactly the casino is rejecting about your bill? Is it the format, the issuing entity, or something else? Also, have you tried using other documents such as a utility bill, or government-issued document that shows your address? Let us know so we can assist you further.

Thank you for your cooperation.

Hello mcbrisko,

We've received a response from the casino rep that your account has been successfully verified. Could you please confirm this information?

Thank you.

Hello Europlayer,

Could you please let us know if you still need our assistance?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

I requested a withdrawal of 5000 euros 16 days ago. It hasn't been processed yet. The "VIP Manager" keeps evading me with excuses and doesn't even tell me the reason for the delay. I urgently need help!

Disputed amount: 5000€

Casino: 1Red Casino

Case #: 2980

Dear Juschreit,

First of all, welcome to LCB!

Could you please let us know which payment method you used for the withdrawal?

Your complaint has been forwarded to the casino representative, so please follow this thread for further updates.

Thank you for your cooperation.

Hello Europlayer,

Any updates? Do you still need our assistance on your case?

Hi Juschreit,

We are still waiting for the update from the casino rep.

 In the meantime, are there any updates from your side? Do you still need our assistance?

Hello Europlayer,

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.

Hi Juschreit,

Since it's been 48 hours and we haven't heard back from the member, we will mark this case as CLOSED due to the submitter's inactivity.

I did a withdrawal request at Monixbet of 300 euro's on the 12th of March. The request was confirmed on the 12th to be correct and queued to be processed. It has been 5 days now and the status of the request is still on status processing. I contacted the casino several times via the live chat and mail but and the general answer I get is: "As we can see, everything is fine with your withdrawal and bank details. Your funds are already in the process of being paid out. Unfortunately, We cannot say when the funds will reach your bank account, since everything depends on your payment provider or your bank and its procedural aspects."

I have a verified account, which was quite the hassle with all the documents and pictures that I needed to provide.

Is it  normal that the withdrawal request takes this long? I'm really getting worried that the withdrawal request is never going to be processed.

Dear Petersluk,

Please keep in mind that the pending time for withdrawals at Monixbet Casino is within 3 business days, which does not include weekends.

Since you have received a response from the casino stating that "everything is fine with your withdrawal and bank details," it might be best to wait a few more days for your withdrawal to be processed.

If it does not go through, we will contact the casino representative to see what is happening.

Please keep us updated on the progress.

Thank you.

It has been a whole week now since I requested the withdrawal. I would think that if my account would be verified, which it is, it wouldn't have to take this long. They keep saying I don't need to worry and everything is fine, but this is really taking very long. Funny thing is that I choose to play at Monixbet because I found them on e page which stated that the withdrawals were instant.

Dear Petersluk,

Thank you for updating us. Please send us your casino username and/or the email address you used to register at the casino via private message so we can check with the rep about what is happening with your withdrawal.

I have send you my email. I don't really understand why withdrawals need to take this long. I have seen several reviews about Monixbet with the same complaint and I have another pending withdrawal at another casino which might be the same case (successful verification, no wagering bonus dependencies, just a straight withdrawal request. But still the withdrawal isn't instant although promotion sites say it is.

I believe that players would deposit more regularly when withdrawals were processed on the same day, I know I would...

Dear Petersluk,

Thank you for providing your casino credentials. We will contact the casino rep and will let you know once we receive their response.

I finally got my funds today! 🥳

But if this is the normal proces time of withdrawals, I think I'll pass this casino.

Good news, Petersluk! Glad to hear that! 

We will mark this case as RESOLVED.

Hello ! want to share my experience with this Casino ! i am here fully verified ! i maked am 3 April a 900 € withdrawal with Bank transfer and came a email from 1red am 12 April that my Bank rejected the withdrawal.. i think they lied.. anyway i get back my 900 € on my account Balance and then what i do is i created a mifinity account und asked 300€ withdrawal and its worked ! i get it in 5 min Payed in my mifinity account! then i played die other 600€ und i lose it... then i maked again from mifinity to 1red a 300 € Deposit and then without reason was my account blocked. after i asked why i was blocked im Chat nobody say to me the reason ... be careful on this Casino. how can i make a complaint ? Thank you

Dear Thiben Thiben,

First of all, welcome to LCB!

Please send us your casino username via private message so we can contact the casino representative and request further clarification regarding your case.

Thank you.

Dear Thiben Thiben,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Since we haven't heard back from the member, we will consider this case CLOSED due to the submitter's inactivity.

My account was blocked with 27.000 euro real balance, account Fully verified!

Disputed amount: 27000€

Casino: 1Red Casino

Case #: 3267

1Redcasino blocked my account and confiscated all my funds,approx 27.000 euro. 

They refuse any communication with me and I'm really not able to get in touch with them .

They blocked my email address,and any of my tries of contacting are cancelled.

Is here someone that can help ?

Hello michael86,

Welcome to LCB.

Could you please let us know if this is your first withdrawal at 1Red Casino? Did you use any bonus? And did you receive any specific explanation from the casino regarding why your account was locked?

Thank you for your cooperation.