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I made a 5000 euro widrawal once and was approved, after few hours my account was blocked without a clear explanation and they refused to allow me to widrawal my remaining funds( approx 27.000 euro)

Thank you for the additional information, michael86. We've contacted the casino rep and inquired about your case. We will let you know once we receive their response.

I have proof that my casino account was fully verified with all the requested documents. After that I had the 5000 euro widrawal and out from nowhere they blocked my account and confiscated the rest of my real balance. 

They refused to provide proofs of wrongdoing towards me. 

Never happened before in my life that a casino to confiscate my real balance,this is the supreme illegally thing that s casino can do towards a honest client.

Dear michael86,

The casino rep has informed us that they are still reviewing your case. We will update you as soon as we receive feedback from them.

Thank you for your patience.

Dear michael86,

The casino rep has informed us that their support team has contacted you. Could you please confirm this? Also, please check your spam folder in case the email ended up there.

Thank you.

Is not true ,the casino didn't contact me !! 

They are lying about!!! Even if i go on chatt support they block my ability to contact them. They didn't send me any emails!!!

Dear michael86,

Thank you for the update. We will reach out to the casino rep again regarding this matter, and please update us if you hear from them in the meantime.

Thank you.

I'm trying to contact them from November last year but they simply refuse to explain and show proofs why they confiscated my real money and why they blocked the access to casino.

When I go on chatt support they simply don't respond to anything. I think they simply scam clients with large sums of money.

Please help me out,if they pay me I will do a donation to this nice and kind  community . I'm extremely lucky to find such a friendly and helpful staff here 🙏🏻

Dear michael86,

Since we haven't heard back from the casino rep, we've sent them a reminder. Are there any updates on your side? Have you heard from them in the meantime?

Thank you for your patience.

No answers,no response.

They refuse any communication with me 

Did you somehow got any answers from them? I wrote to them alot of emails and they didn't answer to single one. Is the casino allowed to confiscate real funds ,raw balance out from nowhere even after the account is fully verified with all documents?  They have this power without showing real Proofs of wrongdoing from my side? 

Please help me get my money 🙏🏻 I will be forever grateful. 

Dear michael86,

We requested an update from the casino rep, and we received a response that they are still looking into the case. They have also added that their customer support team will contact you. Please let us know if there’s any progress on your side in the meantime.

Thank you for your patience.

I swear that the casino is not responding to any of my emails, requests .

They are holding on from answering and showing proofs that I did something wrong.

They simply confiscated my real balance that was not connected to any bonus. Was just raw balance and my account was fully verified,I have many proofs .

They casino is continuously lying about I did something wrong,they accused me of fake things and they don't even show Proofs.

Could you put public pressure on them please? They seems to be dangerous and they're breaking any consumer laws and rights.

Dear michael86,

Have you checked your spam folder too? Please note that due to the weekend, there may be a delay in responses from the casino rep. If we don't receive any update from them by the end of the day, we will send them another follow-up.

Thank you for your patience.

I'm checking spam folder daily,the casino doesn't respond to any of my requests,on chatt support they don't respond at all. I simply can't widrawal my real balance left. 

Hi michael86,

Thank you for the info. We have reached out to the casino rep again and requested an update. We will keep you posted.

Thank you for your patience.

I can only say to you that they are lying non stop and inventing excuses to don't pay. They did the same in other sites. I have 2 unsolved complains and this took months,you can also check those,if you want I can provide a link and you will see how sneaky they are and how long took for them to answer and in the end they didn't provide anything,any proofs! They're casino rank went from 8 + to 2.9 !!! Because they're hang on lying and unfair treatment towards clients! 

If you're able to communicate with them and solve my issues means you're platform is the best from the best in casino reviews and complaints.

Like I've said,they are lying about contacting me,I didn't get any emails from the 1redcasino! Last one was in the middle of November last year. From that moment I think they blocked me . And they refused any communication because I'm my casino account balance was left an astonishing real balance of 27.000 euro.

How I can deal with this unbelievable situation? 

I have been pending now for over 48 hours and keep getting a wait longer message I am so upset as I thought I could trust them. Now I'm being told it could be identity fraud. 

Hello Elaine Linton,

And welcome to LCB.

To better understand your case and assist you, could you please provide a few more details:

- Is this your first withdrawal at 1Red Casino?

- What exactly did the casino explain to you regarding the identity fraud claim?

- Which payment method did you use for your withdrawal?

- Have they provided any additional information or requested any further documents?

Also, please send us your casino username via private message so we can contact the casino rep for further details.

Thank you for your cooperation.

Hello there,is my complain still actual? Is you're team in contact with casino support? I don't know what's happening but I don't have any news about why my account is blocked and why my funds confiscated. Could you please help me get some answers? 

Dear michael86,

Yes, but we are still waiting for their response. We have sent yet another reminder to the casino rep. Hopefully, we will receive some response this time. 

Thank you for your patience.

I hope so they didn't respond to my widrawal request and other questions from last year,and they block every attempt to contact them on chatt support... Please inform me if they will answer 

Hello michael86,

Please keep in mind that, due to the weekend, there may be a delay in receiving a response from the casino rep. If we don’t hear back from them by the end of the day, we’ll send a reminder.

Thank you for your patience.

Thank you, exactly the same response you gave me 1 week ago and I totally understand that is a standard message, I'm trying to contact them from last year and ask my money but they always block my attempts to contact and simply refuse to answer.

Hello michael86,

We still haven't heard back from the casino rep, so we've sent another reminder. Hopefully, we will get some response this time.

Thank you for your patience.

I understand and I appreciate you're help and involvement,seems that the casino representant are lying about that they contacted me,soon will be 1 month and they keep holding on from answering or showing proofs why they don't release my real funds.

I hope all you're department will see that this is one of the most dangerous situation for any casino client. Holding or confiscating a client real funds is a dangerous act and is in contradiction with all they're terms and conditions and with all Consumer Laws and rights. I will try to share this on all forums possible and warn possible further clients about this dangerous and illegally casino.

Hello,do you have some answers from casino representants? Are they willing to pay my real balance?

Wow I just realized,they told me that I'm accepted to play from Netherlands and my country is accepted,they fully verified my account with all documents requested and only after I had a big win they blocked me. I saw that you're forum posted that Netherlands is not on accepted countries. I saw in multiple posts,also from last year august. 

Means they scammed me by accepting my registration only that after to block me without allowing me to widrawal my funds!!! 

This is dangerous, please share my story to website administrator or manager. This casino must be flagged as scam ! 

Dear michael86,

Thank you for the update. 

We have reached out to the casino representative, but unfortunately, we have not yet received a response. It’s true that the Netherlands is listed among the restricted countries. Please note that casinos do have the right to change or enforce their Terms & Conditions at any time, including restrictions based on location.

We will continue to follow up with the casino.

Thank you for your patience.

I simply want my money,my real funds that came from real winnings from raw balance. I want to ask something? Is this casino licensed? Because I don't find any informations about license, I've contacted all gambling authorities from all over the world and non of them issued a license for 1Red Casino. Seems that they are like ghosts , without any valid operating license

Hello michael86,

Could you please let us know if the casino has contacted you or if there has been any progress regarding your case? Please note that due to the upcoming iGB conference, there may be some delays in responses from casino representatives.

Thank you for your continued patience.

Hello,zero progress,casino didn't contacted me at all. Last email from them was last year in November. I'm trying every week on chatt support to talk with them and they don't answer at all or they block my access. Because of the large amount of money they need to pay me they try to scam me,so I will give up. But I never give up. I don't allow anyone to scam me. 

All world should know that this casino simply refuse to pay my real balance from real winnings! 

Tomorrow will be one month from the time I've asked help here,do you have any real correspondence with the casino? Like I've said,the casino didn't contacted me at all,last email from them was in November 2024. From that moment they refuse to answer and pay my balance left in casino account. 

They didn't showed any proofs of wrongdoing from my side. I didn't broke any terms and conditions and my account was fully verified with all the documents they're requested. I have proofs of verification,proofs of widrawal,proof of winnings and proof of my balance .

Hello michael86,

We are still waiting for the rep's response. As already mentioned, due to the ongoing iGB conference, there may be some delays in responses from casino representatives.

We will reach out to them again and request an update.

Thank you for your patience.

I understand but not in my situation,they don't respond because they scam people,of course they don't respond and they don't have any proofs and reasons do hold my real balance ! This is unbelievable and unacceptable! The fact there is a conference outgoing should not influence my answers!

Like I've stated, nobody responded why my money are confiscated and my account blocked!? From last year in November no clear explanations! 

If you're in touch with them this situation should trigger questions. 

Hello michael86,

Unfortunately, we must mark this complaint as Unresolved because we received no response from the casino despite numerous attempts to find out more about your case (#3267). 

If they respond at any time, we will let you know.

Thank you for your understanding.

Where I can see the link from the complain? I want to see that is unsolved and is because of them , because they are not serious,they scam people, you're department should mark them like scammers,scam casino. This is my opinion,you saw as well. They refuse to pay my real money! And I can't do anything because they don't have a license to operate from any gambling authority!!!!

And I see a huge lack of professionalism from you're team,you constantly keep the side with the casino and always put the delay in weekends,how long? 5 weekends in a row? You tell me nonsense about iGB conference like that involved entire casino and support team was dissolved. Such a pathetic team here, everything is fake about you're stupid forum and website! 

If my complain is unsolved why you don't mark this casino like scam? Because you see they don't answer!!!

What is the purpose of this platform???

Hello michael86,

This is a direct casino support thread, so here you can see a conversation about your case, including our responses. Your complaint remains public, so players can clearly see it.

We understand that this situation is frustrating for you, and we are truly sorry about that.

Our goal is always to help, but there isn't much we can do if the casino is unresponsive. We are doing our best to mediate between players and casinos, and we always aim to find a fair solution. However, we cannot influence the outcome if the casino is unresponsive. Our role is to provide a platform for player experiences and act as mediators, but we do not have control over the casino's actions.

Since the complaint is still marked as UNRESOLVED, we will continue to monitor the casino's behaviour and their cooperation regarding complaints.

LCB has never had an issue placing a casino on a warning or blacklist when justified, but such decisions are based on a pattern of behaviour, not single incidents.

Thank you for understanding.

What you tell me is absurd. You should definitely mark them as scam! If they refuse to answer means they have a reason,to make me give up ! If you mark them as scam probably they will answer duo to public pressure! 

All community should stand up against scammers! And this 1redcasino is definitely a scam organisation! 

Where I can see that my complain is unsolved??? 

Hello michael86,

This is a direct casino support thread, so here you can see a conversation about your case, including our responses. Your complaint remains public, so players can clearly see it.

We explained everything in the post above. We don't have anything to add. Please understand that unless we receive a response from the casino rep, there is nothing more we can do at this point. The complaint remains marked as UNRESOLVED on this thread, and we kindly ask you not to post further about this issue in the meantime.

If we do get an update from the casino, we will let you know immediately.

Thank you for your understanding.

Hello there,they answered on Trustpilot review! 

They're lying about! This is they're response!!! Is unreal! 

Review of 1Red Casino

1 r

Rated 1 out of 5 stars

Updated 2 hours ago

They confiscated 27.000 euro real…

They confiscated 27.000 euro real balance without providing any proofs of wrongdoing from my side. My account is blocked and they refuse any collaboration.

They don't have any license to operate in any European country.

I see alot of reviews from UK ...how is possible ? because this casino is banned there,as well as in Netherlands ( Netherlands is on they're banned countries lately)! We should gather together and make a petition against this fraudulent organisation without any license to operate!

I've sent more than 150 emails and they simply refuse to answer! On forums are unresolved complains because they don't respond!

Trustpilot needs to mark this casino as scam!

All those good reviews are fake ! Players from Netherlands please report this to KSA AUTHORITY!

There is no violation of bonus ! They're lying about!

On platforms they didn't provide any Proofs of wrongdoing from my side!

I never played with bonuses! Never! I've played with raw money!

Look Down at they're answer!!! Is disturbing! Yesterday I've and last week I've been trying to contact them daily and they refuse to reply!

Nobody responded on emails,live chat !!!

Date of experience: November 15, 2024

Edit

Reply from 1Red Casino

14 hours ago

Dear Michael,

Thank you for sharing your concerns. We understand how upsetting such a situation can be. Please be informed that the account in question was closed due to violation of our bonus abuse policy, which is a necessary measure to maintain fairness and integrity on our platform.

We regret if you felt our communication was insufficient, and we encourage you to reach out once again via our official email or live chat for any clarifications. Your feedback is important to us, and we are committed to ensuring transparency within the bounds of our policies.

Thank you for your understanding.

Best regards,

1Red Casino Team

So like you see they answered on Trustpilot review platform only!!! 

So you're struggling to seek answers was not fulfilled. 

Do you have a plan to fight with this scam organisation/casino ? 

Please involve in this conversation and let's make others aware of 1RedCasino !!!

Hello michael86,

Here's the response from the casino rep:

The player's account was closed in line with our internal policies and in full compliance with our Terms & Conditions. While we cannot disclose all details publicly due to privacy considerations, we assure you that the decision was made following standard procedures aimed at protecting the integrity of our platform and the well-being of our users.
Regarding the refund request, we thoroughly reviewed the player’s balance and gameplay. At the time of account closure, the balance consisted entirely of bonus funds and winnings, as the player had already used their real money balance and continued playing with bonus funds. In accordance with our Bonus Terms, it is clearly stated:
"With the active bonus, bets are deducted from the real money balance first."
This means the player’s deposited funds were fully spent before bonus funds were used.
Furthermore, as outlined in our General Terms & Conditions, section “Refund”:
"All bonuses and winnings in your balance will be removed prior to calculation of the refund amount."
Since the remaining balance at the time of closure included only bonus-related funds and no real money, the refund request was declined in full compliance with our T&Cs.
We would like to confirm that all actions taken by our team — including the closure of the player’s account — were carried out in full accordance with our Terms & Conditions and Responsible Gaming Policy. The player’s deposited funds were refunded accordingly.

Since this is the casino's final response regarding your case, unfortunately, we are unable to take any further action and will have to mark this complaint as closed.

Thank you for your understanding.

I see this complaint has been marked “closed,” but there are serious contradictions in 1Red Casino’s statement that remain completely unanswered:

1. Balance as bonus funds – The casino claims my balance was bonus-related, but has not provided any gameplay or transaction logs to prove that my real money was spent before bonus play.

2. Refund claim – They state my deposits were “refunded accordingly,” yet I have received no refund. No transaction ID, no payment confirmation.

3. Closure reason – The account was closed citing “internal policies” and “Responsible Gaming,” but no specific reason was given. If this relates to Cruks or sister casinos, transparency is required.

4. Pattern – Sister casinos from the same group have refunded deposits to me in the past due to illegal operation in the Netherlands. The refusal here looks like a repeat of the same pattern of avoiding payouts.

Closing a complaint while these contradictions remain unaddressed is not in line with LCB’s usual standards of fairness and transparency.

I respectfully request that the complaint be reopened or re-examined until the casino provides:

Full gameplay and transaction logs.

Proof of refund (transaction IDs).

A clear and documented reason for account closure.

---

Do I understand good that you close the complain in favor of 1RedCasino??? 

If that's the situation then you're entire website is a scam!