Lotus Asia Casino, Black Lotus Casino, Fonecasino Support and Complaints Thread

Hello LCB!

My name is Devjeet and I am the representative from "Lotus Asia Casino". I have gladly joined to assist players with any questions or issues they might have with our Casino & I'm happy to assist in any way possible so if you have any questions or concerns please let me know.

Lotus Asia Casino Review

Black Lotus Casino

and

Fonecasino

Hope you all have a great day and weekend!


Thanks and Regards,
Faizel

Welcome, Devjeet!  Thank you for being here to help players.

Welcome to our wonderful forum! Glad you are here to help our members!

welcome 

Wow!! Thanks Melanie, Rena and Chillymellow for such wonderful welcome :-)

You are very welcome yourself.  I have an account with Lotus Asia, I think, and now that there is a rep online I might revisit the casino again.  Definitely more appealing when there is someone to go to for issues or questions as they arise.

Dear Chillymellow,

Looking forward to see you there and I'm happy to assist in any way possible so if you have any questions or concerns please let me know...:-)

It's very nice to see you here.  You are part of a very few casino's that I enjoy very much.   Along with the not so lucky days,  at least I know that it goes both ways with your casino and I've had days where I play long times also {and your tournaments are very nice also!        Welcome 

Dear Kitty,


We offer spectacular benefits to the players including exciting match bonuses, lucky draws, anniversary offers, birthday treats, designer jewelry, accessories, sports equipment, electronics and exotic holidays as well. Hope you will join us again...:-)


Anyways, Thanks for the Welcome :-)

Welcome Devjeet! 

Thanks Sapit :-)

Thanks Grace...cheers :-)

I somehow started receiving the email newsletter again.

Just wanted to say that the free tourneys on the weekend had me confused when I signed up.  They were free but said I needed 1 loyalty point and I couldn't figure out why y'all were sending me this free tourney code when I couldn't play as I had no loyalty points. 

Today I got more curious and figured out that if you put the code in the bonus field, no loyalty point is required. 

So, cool!  Now I will be able to play the tourneys on the weekends and I no longer am mystified as to the 'free' but yet elusively unplayable weekend tourneys.

I wonder if any others of us here didn't figure out that little detail and thus abandoned your site.  I'm pretty sure that's why I never went back before.

Hi Devjeet,  I downloaded Lotus from the LCB site, and when I tried to claim the free spins, the rep told me that I had not downloaded from LCB...  my username is jodiisgreat, can you check into it for me please?

Dear Josephine,

As I can check, you have joined us through LCB(Reg Date 29th Nov). Please let me know if I can be of any further help.

Thanks and Regards,

Your rep told me that I was not eligible for the free spins because I did not sign up with LCB.  He could not even tell me where I signed up from, though.  So can you credit my account with them?  I would appreciate it.

Dear Josephine,

I discuss with my team and you does qualify for free spins. Make a minimum deposit of $20 and claim the spins. You can check out https://lcb.org/casinos/lotus-asia-casino for details.



Thanks,

Awesome, thanks!

Welcome

Why was your tournament cancelled?  It was weird, made me register again...

Hi,

There was some technical issue with the tournament. That's why we cancelled it and then setup a replacement tournament. Replacement tournament took place at correct time...:-)

Dear LCB Players,


We have offered Lotus Asia Casino Exclusive 25 Free Spins for LCB. You need to make a minimum deposit of $20 to claim Free Spins. We have clearly mentioned it at out LCB listing page. Kindly have a look:-

https://lcb.org/casinos/lotus-asia-casino.html


Thanks and Regards,

Well, I tried to play the weekend free tournament, but the games wouldn't load.  I'll try again next week.  thanks.

Hi Devjeet, hope all is well. I just have a question for you please about the Christmas free spins listed on your webpage and also pops up in a little box when you sign in. It has confused me and a few others that I know of because no where does it mention a deposit first? 

Also  just to make sure I went ahead and deposited Thursda  night after spotting the offer {even though it doesn't mention having to anywhere }  only to be told the deposit needed to be $40 dollar's minimum?  Somehow that doesn't seem right to me. Maybe some terms should be placed for clarification?   Thanks for listening        P.s  I was given some free spins on another game after I went to live chat btw thanks

See if a Mod can move your post to the slots jungle/begado thread.

Dear Chilly,

There could be technical/network error. Try this week. It should load...:-)

Dear Kitty,


How're you today? Let me clear your doubt about Christmas Email. We have clearly mentioned about minimum deposit requirement. If you check out our Christmas newsletter (Check out here http://www.lotusasiacasino.com/webcontent/en-US/Email/mary-christmas.htm ), there is a section for minimum deposit requirement. If you have any questions or concerns please let me know...:-)

Let me know if

Non Relevant Post.

Hi Daniel,
Yes it's me again!  I've waited "very" patiently til now as my Withdrawal from "Begado" was confirmed by their finance department on the 15th NOVEMBER! They told me, you told me, having tech issues with server and will b paid as soon as casino up again.Received email from Finance late November, stating "Not to worry, it will b up and running between 3-6 Business days from the email and I shall b paid asap. Its now 10th ! DECEMBER and i cannot yet access the casino still and no updates whats-so-ever from support. I need to know what is actually happening???? and EXACTLY when i will be paid plz??? Why cant the sister sites take over the finance department of Begado and issue all withdrawals out so they can concentrate on fixing the problem with server without losing customers and leaving a sour taste in everones mouth who are owed $ , not just Begado but for ALL the sister sites also???? We need answers now; as the answer i give to my daughter at xmas will not be a happy one. I made a honest deposit, played honestly, had all papers and docs verified and approved, played only slots; so i think nearly a month without payment is disgusting;esp with everyone concerned giving me date after date and never fixing the issue. You could have designed; set-up and be running an online casino in half that time!! Please reply asap as I dont know what im going to do for presants if i dont get payment BEFORE XMAS AS PROMISED.
Im not usually one to moan; but i;ve got my daughter;s xmas and normal expenses for xmas to worry about as any parent would!

Regards

Ruth U/N# BIGWNR65

Thanks Dejveet for replying        That's a problem for me because I never receive any mail for Lotus {only deposit receipts}.  I've mentioned that a couple times to live chat in passing but still never receive any.    I still enjoy your casino and very nice customer service,  thanks for your time

Dear Kitty,


Thanks for your feedback. I would suggest you to contact our customer support team for the same issue. There might be some issue with your account, they will fix it.


Thanks and Regards,
Devjeet

Happy Holidays Devjeet.  I don't understand something about the bonus system?  I am a very Meticulous person and always add my points on paper  {it adds to the fun} for me.  I started with 236 points and with the equation of  1 point per 10$ of betting  I would need 14 points = 140$ correct?  Well I waged
$2.10 x 11,    .30  x  330,  .44 x 3,  1.50 x 17  and .90  x 14.    Should be around 161.02?  But it shows that I only have 248 points.    Now I really don't know how to be gracious about this?  Do I call it a misunderstanding?  Should I run out in the cold weather and march right back in the store and put my hard-earned money on my card and drive back home and go thru the loops to transfer it over to my card from one website to another so that I can get my 2 points and finally earn my BIG 10$  reward?  Hmmmm?  I'm sorry I don't think so.  Please delete my account  immediately  and have a good 2013.  I think the year is gonna be a doozy    amp; amp; 

Dear MissKitty,


I have sent you an email. Kindly have a look at the same and provide me your email id.


Thanks and Regards,
Devjeet

I sent you an e-mail .  Thank you for your help and reply Devjeet 

Hi Devjeet , i just made a deposit a couple of  minutes ago due to being touched by your personal service.        I hope this doesn't interfere with your investigation.  Thank you again

Thanks for all your help Devjeet   

Hi Devjeet, I hope you don't mind me posting this e-mail,  I just wanted to say the links you gave me are only to download some programs?  I really don't want clogging up my computer space?  Also I still know how to count and my addition still  doesn't add up to the point system?  But thanks for your time, it means so much to me 



Kitty,

I have had a deep analysis to your account. There was nothing wrong with your loyalty point. You had burned 250 points on 30th Dec and right now you have 46 Loyalty points. Kindly find detail excel sheet here http://speedy.sh/4DES7/Earn-Burn-Audit.xlsx

or here

http://www.sendspace.com/file/ckykhk


Let me know if you have any doubt.



Thanks and Regards,
Devjeet

Dear Kitty,

I wanted to provide you detailed excel sheet. As LCB doesn't provide attachment facility. That's why I attached that excel sheet to free host and provided you the link to download the same. Link was working fine here at my end.


Thanks,

No attachment button is there...Probably it requires higher post count/membership level.

Actually there is not an option to send an attachments via PM.

Zuga

Hi my name is Kathy Taylor and i had an account with you and played and deposited regularly. Well one day my account was closed and i was told it was because i had multiple accounts in other casinos (not yours) . Well my husband and i had a "freind" of his renting a room from us when he needed help and unknown to us he was using our names and info to play at casinos just to get the free bonuses.He actually opened a visa in my husbands name and he is now dealing with charges for that.  I know that is against the rules but i just wanted to know if there is anything that i can do to clear my name and gamble on your site? We have since asked him to leave but he really did the damage and i wish i could do something to put me back on the safe list. Thank you Kathy Taylor

Dear Zeebra,


I would suggest you to contact our customer support team because That's identity related issue. Although I also forwarded your query to the concerned department.


Thanks,

I'd like to add that your casinos (lotus asia & black lotus) were very helpful when it turned out that my husband signed up and thus created duplicate accounts.  He didn't know I had one, and I didn't know he was opening one.  Your customer support identified the problem and went ahead and disabled the additional account without it causing me to lose mine as well.  They were very understanding and it was quite nice of them to have dealt with the situation in a very reasonable manner.

So, Zeebra, do contact them and explain the situation and provide them with your identification docs so that they know you are who you say you are and everything will most likely work out very well.

This happened to me at another casino, where I have been playing a long time.  I finally made w/d requirements and so they said I violated the rules (I had the original account, so I don't know how it was violated by *me*.  My husband had signed up years ago, never played after using the sign on bonus, and never logged on after that, without my knowing.  I had even already been certified at their sister site!)  In order to be reinstated (after removing my cash balance, of course) I have to sign a statement that I know I broke the rules and am sorry and won't do it again.  I can't in good conscience affirm to that because it wasn't I who broke the rule and how can I stop someone else using their own computer from signing up again?  I don't like getting blamed for other's misdeeds.

None of that hassle from Lotus Asia!

Is there an actual email address that somebody responds to?  I have sent documents numerous times to BLACK LOTUS and then Janet told me to send them to LOTUS ASIA but I have had not one response.  Thanks for your time, its appreciated

Dear BoomBoomLaRue,


You can send all documents to support@blacklotuscasino.com or support@lotusasiacasino.com . I would suggest you to talk to our customer support team as well once you send all documents.


Thanks and Regards,
Devjeet

I have sent my documents numerous times to those 2 email addresses + one more.  As for your suggestion I talk to support,, I have.  I called and talked to Janet.  She just gave me another email address that I don't get any response from either.

Still no response from any one of the emails I have sent.  This is the first response I have had!

Thanks for your time, its appreciated 

Am I wording wrong?  Am I sounding nasty?

Cuz as usual, one response or no response here or email