LSbet, ReloadBet, SlottoJam Casino, TornadoBet Casino Support and Complaints Thread

Hello,

I represent the LSbet Casino online gaming provider and I will be glad to help you in any requests or issues you have regarding our casino brand.

The Casino product on LSbet offers the best slots and live table games for more than 5 years, from the leading worldwide providers NetEnt, Microgaming and Evolution. The number of Bonus promotions at LSbet Casino is one of the biggest among top online casinos and it's quite difficult to find a more generous and rewarding casino brand.

We wish you the best of luck!

Updated 20th November 2018 - ReloadBet added to LCB.

Updated 13th March 2020 - SlottoJam Casino added to LCB.

Updated 5th May 2021 - TornadoBet Casino added to LCB.

Welcome to LCB forum! Thank you for being available to assist our members!

Welcome on board. We are happy you have joined to LCB forum.

Welcome 

Welcome to our forum LSbetCasino!  

Welcome to LCB, LSbet Casino representative! 

Herzlich wilkommen bei LCB 

A warm elcome to the LSbet rep! 

Hey, I am Ivana, and I oficially represent LSbet Affiliates Team.

I am here for you in case you have question, issues, recommendations.

Do not hesitate to let us know how can we improve for you!!!

Welcome to LCB forum Ivana! Thank you for being available to assist our members! 

Hi Ivana, welcome to LCB forum! 

Welcome to our forum, Ivana! Thank you for joining in! 

Thank you for the warm welcome.

Hope to become a "full" member of LCB family 

For the first time playing at this casino and probably for the last one… I started playing here in the end of summer, From my first deposit I have won 2 500 EUR. This is ofcourse a huge luck but then i had to deal with the verification and it was just impossible for me. I work in the hospital and my working schedule is quite unstable. This is why I had to contact casino about transferring the time of skype a couple of times. I asked the casino to give me their skype details because of this, so I could reach them as soon as i had time. I don't know why but they did not respond to this. They set the final date for me by which I had to make the video chat but there was no possibility for me to make it. I wrote them about this but they would not reply. As I already mentioned I am very much dependant upon the calls from my patients. This is why it is hard for me to make plans on weekdays... I would like to get the chance to verify my account. The casino should consider the circumstances that I work in...

Hello,
Thank you for your comment about LSbet Casino.

We would like to point out that our Security Department is never insisting on a specific time for the according skype verification check. We set the time for the call and are awaiting for confirmation from the customer for that time. In case he/ she is not available, we try to find find the best suitable time for the both sides.

Regarding your situation, it's a pity that this verification process lasts since the end of summer, which delays much the payment processing. Still, please be advised that we are always open to set an exact time for the skype call and complete the checking procedure. For this purpose, feel free to email our support team or ping in the Live Chat.

Best Regards,
LSbet Team

Ok, I will contact the chat and figure the time. If everything works out I will write here.

Thanks,

Bladerunner

Hey!

I got the response from the casino. They wrote that my account would be closed and I can only withdraw my deposit. That is different from what you wrote here. I wrote to the casino that I am having a lot of patients right now, that is why I cannot make the verification call right now...

Best,

Bladerunner

Hello, Bladerunner,

we would like to inform you that the Skype conference usually takes up to 10 minutes not more. You might have found this time, given the fact that for several months you were offered the possibility to inform us when you are able to chat with our representative. For this reason the respective decision was taken.

All the best.

LSbet team

Hello dear LCB'ers. Here we come with a new brand ReloadBet.

Hope you will enjoy your new experience with us. Explore our immense selection of slots and games, as well as a great mix of various promotions and bonus offers.

 

Hello!

That I understand. But you have to also understand that I work in the hospital and at times am completely loaded with work. Can we please find the date once more and I will make sure I will be available.

i am waiting for the withdrawal of lsbet as early as the third day .. the chat said that pay today does not show money..Is to trust this casino if you talk about what happens it..My username Bilixs9

Hello piepox8,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Chat said that today MAY pay..Same thing yesterday .. What is this kind of casino really is..I am used to reliable casinos

Hello

Thanks.. To whether Lsbet has answered anything yet. Or is this many days of waiting normal for this casino?

Ok now they pay my winning..Takes little times only

Glad to hear that. Thanks for letting us know. 

I've been having lots of issues with your verification in LSbet. Fist of all, I had to ask everything via live chat because the email where I sent my documents never even replied. And you kept asking me for documents and documents, and now a Skype video call. I've already had a bad experience with a casino asking me to do this type of call: they never called. If you never even responded my emails, what could make me think that you could even call me?

Hello Virgi9,

Could you please send me your casino username to private message inbox and we'll notify the Casino Representative?

Hello Virgi9,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello Virgi9,

Here's what the Casino Representative says:

"The player has been informed via Live Chat, as well as via email, which may have reached Spam, and that is why she does not find them.
We have requested documents for account verification, which is in full accordance with the T&Cs. Also, Security Department, requires verification, to make sure the account belongs to the very same person."

Yes, I checked my spam tray and the messages where right there. Also, my account has been verified and on the same day they approved my withdrawal! I have the money on my bank account already, thank you!! 

Hello Virgi9,

We're glad to hear that. Thanks for letting us know!

slottojam Such casinos are fake, of course, the payout is not real. I have evidence to prove it. 

You can send a withdrawal request, but the money will not be sent to your account for sure.

Hello Minmu01,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative?

The problem of my slottojam casino has not been solved. Initially, I received 15 free spins. After that, I spin in several games, credited 136 euro withdraw I sent my identity documents. They removed 50 and 36 total 86 euro told me to withdraw 50 euro 1 and the next day they made me deposit without bonus 20 euro telling me Withdrawals will be processed by 23.59.GMT of the day. I deposited and wagered cash after 20 euro I withdrew 50 euro they don't respond The withdrawal request is still pending.

Hello Minmu01,

Please send us your casino username via private message.

Hello Minmu01,

As you confirmed that Casio paid you, we will mark this case as Resolved.

hello LCB

Username slottojam casino:  ( marcos34i )

I'm worried about slottojam casino..I was offered free spins to try casino, I never played there and I never received any free bonus offer either I just had an open account with them.. 

I decided to accept the free spins and managed to win 50USD which is the maximum withdrawal allowed..

I made a cryptocurrency withdrawal request and within hours I received an email saying that it was necessary to send some documents and make a $20 deposit and bet 2x .. I considered this within the normal range

I deposited $20, sent the documents and the next day I got in touch with agent Renato by live help to find out when my withdrawal would be processed, he said that everything was fine and it was only necessary to wait 24 hours for withdrawal to be processed

today I contacted them again and to my surprise the attendant said that the casino did not process payments for any type of cryptocurrency or digital wallet.... the strangest thing is that all these options are available in my account to be used according to the image that sent here...

I then asked how I would make my withdrawal and he replied saying that I could only do it by bank transfer...  I asked him if he was sure what he was saying to me because it didn't make any sense.
How can I withdraw via bank transfer if the minimum limit for this method is $100 and my bank still charges a $50 fee to receive funds from other countries? 

I made a deposit with LTC cryptocurrency and requested a withdrawal with LTC cryptocurrencies which at the moment is in pending status, however the attendant said that it would not be processed because I can only do it by bank transfer...How can I withdraw via bank transfer if the maximum withdrawal limit for free spins is $50 and the minimum limit via bank transfer is $100?? doesn't make any sense..

most bizarre of all is that all easy and fast withdrawal options are available in cashier to be used..

I would like clarifications from the slottojam casino to solve this problem because what they told me does not make any sense whatsoever

thanks

Hello marcos2012,

Thanks for reaching out to us. We will notify Casino Representative about this issue and once we get a response we will get back to you with clarification. Please keep you posted.

Hello marcos2012,

Casino Rep got back to us and told that you can make a payout request now via Cryptopay payment method. Please try do that now, and let us know if it works. Keep us informed.

Hi

I made the request and it is pending at the moment.. I will inform here if everything goes well..  thanks

Hey Marcos,

Thanks for an update. We are waiting for your confirmation so we can mark it as Resolved.

Happy Holidays!

Hello

they said payment would be made yesterday however that didn't happen...Today I went to access the site, however it is offline..

I will wait until the end of the day

Hey Marcos,

We will reach out to them again to check what is happening with you payment. We will get back to you when we get a response. Keep you posted.

I think I got it wrong with this casino..

they said my payments would be processed yesterday and it wasn't..

they said it would be processed today and again they didn't pay

now they don't answer the live chat anymore

please..someone here who can help me with this??

Hello marcos2012,

Sorry for the delay. We have sent them an email regarding your payout, and once we get an update we will let you know. Please keep you posted.

Happy New Year!

Hello marcos2012,

Casino Rep got back to us and told that you've been paid yesterday, can you please confirm that? 

 

Hello

yes.. i finally got the payment.. thanks for the help

Hello marcos2012,

Great news! We will mark this case as resolved.