Lucky Kong Support and Complaints Thread

Cheers, LCB community!!!

Let me introduce our casino here.

Feel free to ask us anything in this thread, we are always here to help.
Alternatively please check out our available options at Lucky Kong Casino

Be well, drive safe and play responsibly

Cheers to you too! Happy to have you here representing your brand. 

Hello Lucky Kong Casino representative! Thanks for signing up and welcome to LCB forum! 

Welcome to our forum, we appreciate you being here to assist our members

Welcome to our community 

 Welcome to LCB! Hope you'll have a great time with us and our members! 

Hi Lucky Kong, Welcome to LCB

Thanks for your warm welcome, guys  

I haven't seen a đổi 2 Redemption bonus for Wolf Gold spins in casino LUCKYKONG ????Why did the message successfully send to the account? My ID is 11***.Check account but no rewards in Wolf Gold

Casino: Kong Casino

Case #: 2719

Dear Đức Tâm Bùi,

We have checked the casino's website and couldn’t find the bonus you mentioned. Could you please let us know how you were informed about it? Did you receive a notification via email? In any case, thank you for providing your casino ID. We will contact the casino representative to check this with them.

Dear Đức Tâm Bùi,

We’ve received feedback from the casino representative stating that they are not familiar with the bonus you mentioned. If you still need assistance with this, please provide us with more details.

Thank you.

Dear Đức Tâm Bùi,

Since we haven't heard back from you we'll consider this complaint CLOSED due to the submitter's inactivity.

I signed up for this casino last year, i lost a good bit of money and proceeded to self exclude i admitted a gambling problem. 2 days ago I was sent an email so i logged in and to my surprise account was open, i deposited all together €290 and lost. I then went on live chat and asked about deposit limits, i then asked when my account was closed last because i was sure i closed it permanently. I tried to log in today and was met with this account is self excluded. No email off a "supervisor" so i get on live chat and am told "Your account is self excluded permanently because you requested self-exclusion a year ago" I then asked for a refund of deposits as they have breached responsible gaming. And am told I have already played with the deposited money. After to and fro arguing im told i didnt complete the process a year ago i just completed the cooling off process which is 24 hours. Which is not true as i admitted a problem . They then said after my deposits a few days ago i requested an exclusion i did not. I then tried to say if i only completed a 24 hour cooling off period then my account would still be open. I am now been ignored. I want my deposits returned of €290 I have the proof he admitted self exclusion permanently a year ago.

Disputed amount: 290€

Casino: Lucky Kong Casino

Case #: 3692

Hello Butterfly100,

Thanks for bringing this to our attention. We're sorry to hear that happened.

We will contact the casino representative and request an explanation. Please feel free to send any relevant screenshots via private message.

We’ll update this thread as soon as we hear back.

Hello Butterfly100,

Thank you for providing the screenshots. We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. In the meantime, please keep us updated if there is any progress on your side.

I am just been ignored 

Hello Butterfly100,

We still haven’t received a response from the casino representative. We’ve sent them another follow-up, hopefully we’ll get some feedback from their side soon so we can continue assisting you.

Thank you for your patience.

Hello Butterfly100,

Unfortunately, we haven’t received a response from the casino representative. We have sent them another follow-up in the hope of getting some feedback so that we can continue assisting you with this matter.

Thank you for your patience.

Hello Butterfly100,

Since we received no response from the casino rep, unfortunately, we would need to close Case #3692 due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thank you for your understanding.