LuckyStar.io Casino| Space Lilly

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Last post made 1 year ago by Lazaros Bot
LuckyStar Casino

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  • Both accounts we have in my family are active,we got these bonuses and lost all our profit

    199 deposit100 deposit

  • So you want to say that they activated both of your account? 

  • MelissaN wrote:

    So you want to say that they activated both of your account? 

    Yes, both of our accounts are active and verified.

  • Lazaros Bot wrote:

    MelissaN wrote:

    So you want to say that they activated both of your account?

    Yes, both of our accounts are active and verified.

    This message came 2 days ago, the only problem is that I used the bonus and cancelled my profit, I believe the original deposit amount should be refunded 

  • Hello Lazaros Bot,

    The Casino Representative has been notified. Please keep an eye on this thread for updates.

  • Hi Lazaros Bot,

    Kindly know that when you register on our casino you have to read and agree to our Terms and Conditions.

    Your account and 3 other accounts were in direct breach of our Terms and Conditions, specifically section 15.6 and 16.2.

    According to our T&C sections 15.6 and 16.2:

    “15.6 The promotions on luckystar.io are strictly limited to one per player and one per household even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification which may be required.”

    “16.2 Only one bonus offer is allowed per player, account, address, computer and IP address. LuckyStar Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.”

    Please know that every decision that was taken for the mentioned accounts has been based on our Terms and Conditions.

    There were 4 accounts linked to this ‘group’ that was sharing the same IPs. 3 of them won with the help of bonus money, hence, their winnings were retracted and their initial deposits were left in balance. While, the 4th player didn’t win anything and lost his deposit and was still requesting a refund of that deposit. Unfortunately, we cannot refund a deposit that has been lost.

    Nonetheless, apart from leaving your deposits on the balance, we have also decided not to close your accounts. You can still continue to play in our casino, but you are no longer eligible to claim any matching bonuses on our Casino.

    Best regards,

    Peter

    Rated:

    0.1/ 5

  • LuckyStar Casino wrote:

    Hi Lazaros Bot,

    Kindly know that when you register on our casino you have to read and agree to our Terms and Conditions.

    Your account and 3 other accounts were in direct breach of our Terms and Conditions, specifically section 15.6 and 16.2.

    According to our T&C sections 15.6 and 16.2:

    “15.6 The promotions on luckystar.io are strictly limited to one per player and one per household even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification which may be required.”

    “16.2 Only one bonus offer is allowed per player, account, address, computer and IP address. LuckyStar Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.”

    Please know that every decision that was taken for the mentioned accounts has been based on our Terms and Conditions.

    There were 4 accounts linked to this ‘group’ that was sharing the same IPs. 3 of them won with the help of bonus money, hence, their winnings were retracted and their initial deposits were left in balance. While, the 4th player didn’t win anything and lost his deposit and was still requesting a refund of that deposit. Unfortunately, we cannot refund a deposit that has been lost.

    Nonetheless, apart from leaving your deposits on the balance, we have also decided not to close your accounts. You can still continue to play in our casino, but you are no longer eligible to claim any matching bonuses on our Casino.

    Best regards,

    Peter

    Since all the initial deposits were invalid according to the terms of the company, I accept it, if there is a profit, what is the initial amount of the deposit, if there is a loss, nothing is returned and you invoke the terms, that is, you invoke their terms only when it is to return the profits. I accept that I violated the terms in my anguish, but the behavior of the company is unfair to me regarding the initial deposit amount in the lazarosbot account

  • As the company representatives have said, I will not be able to participate in bonus offers again because I violated the terms and on the same wifi there is another account, however I got a message with a bonus offer, I guess they want me to make a deposit again and at a potential profit cancel my money again, people are professional scammers, I closed my account as they don't inspire me any confidence anymore 

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