Magical Spin Casino Support and Complaints Thread

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Last post made 4 months ago by Anchi
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  • Hi all,

    I am Benjamin and I am the casino representative of Magical Spin Casino.

    Please feel free to ask anything you want, I will be pleased to answer you!

     

    See you soon!

     

    Benjamin

    Rated:

    5/ 5

  • Welcome to our forum Benjamin! It's great to have you here! smiley

  • Welcome Benjamin. We are happy to have you here on our forum. 

    Cheers. smiley

  • Hi Benjamin! Welcome to LCB ;) 

  • Thanks all !

  • Welcome to the best casino forum! Thanks for being avaiable to assist our members.

  • Hi Benjamin,

    Welcome to the forum. smiley

  • Welcome Benjamin! smiley

  • Hi Benjamin. I have registered to your site

    There is a rule at your T&C that punish a player when he plays more than 10% of his inicial deposit.

    So, you make a furst deposit of 100. Then you bet 8, 9 , 10 . In case you bet 11 your casino has got the right to cancel any winning

    So, if you ever wanted to bet 100 you must deposit 1000 first

    I have never seen this rule in other site

    Please, clarify this item

    It is a kind of trap. 

    Regards

    Santiago

  • santiar wrote:

    Hi Benjamin. I have registered to your site

    There is a rule at your T&C that punish a player when he plays more than 10% of his inicial deposit.

    So, you make a furst deposit of 100. Then you bet 8, 9 , 10 . In case you bet 11 your casino has got the right to cancel any winning

    So, if you ever wanted to bet 100 you must deposit 1000 first

    I have never seen this rule in other site

    Please, clarify this item

    It is a kind of trap.

    Regards

    Santiago

    Hi Santiago,

    The casino rep has been notified. We're waiting for him to reply on this thread.

  • Hello Santiago,

    First of all thanks for your interest in our casino.

    Regarding our policy about bets, I confirm you, since our bonus doesn't requires any wagering or play-through there is terms and conditions that applies for the maximum amount authorized by bet when you play. Even without bonus, the maximum amount authorized is 10% of your initial deposit. Means if you wish to bet 10€ / spin we strongly recommend you that you make at least a 100€ initial deposit.
    But you need to know that we do not automatically "punish" when players overpass the rules, we first proceed to further examination of the entire session, if the player constantly and regularly overpass the rule so yes, the winning amount could be canceled. If it appears that player broke the rule for 2,3,5 bets for the entire session, we just warn the player and let him know that next time he needs to really be more careful about that.


    Anyway we are always open mind to discuss with players about all our general terms and conditions we are always very transparent about that.

    Best regards,

  • Hello Benjamin, thanks for your answer

    I use to play online casinos. Your rule about 10% wagged maximum of your deposit is unique. I use to play live dealer casinos.

    In your casino I registered last week and provided my docs before my first deposit. You verified my account

    Imagine I start playing at a new casino. I bet 50 100 or more in a spin because I play 50 100 150

    Must I inicially deposit 2000?

    In my accoint I bet more than 10% of my inicial deposit many times. I did not know about your unique rule

    I hope you can help me

    Regards

    Santiago

  • Hello Benjamin, this text was sent by your support section 10 minutes ago:

    "

    Hello,


    After your account has been sent for further verification, it appears that you did not respect our general Terms and Conditions regarding the maximum bet amount authorized.


    Regarding our General Terms and Conditions :

    8. Players wagering more than 10% of their real money deposit in one bet will be identified as high risk players and will be monitored. The Casino reserves the right to cancel all winnings from these abusive behaviors. Example: a player makes a deposit of 100 €, then immediately starts to bet more than 15 € per stake, he will then be considered a high risk user. High-risk players will not automatically be considered as users of undue advantage but will fall under a higher level of security and their gameplay will be monitored for the value of the bet.


    Your winnings have been then canceled.

    Feel free to contact us in any case for further information,

    Regards, 


    Finance - MagicalSpin"

    My crime was to bet more than 10% than my original deposit

    Your rule is extremely dangerous for regular players. We are not laywers

    Regards

    Santiago

  • In the end, magicalspin.com has got tool to confiscate any winning.

    How can you play live dealer ever below 10% of your original deposit?

    They confiscated 2020 euros of mine.

    They even did not roll back my deposits

    Benjamin, I doubt many player would pick your site

    You coyld warn and pay before any account closure

    I apologize for this statement but I believe their rule is there on purpose

    Santiar

  • Hello again Santiar,

    those are our rules regarding our general terms and conditions, once again you can bet €150 or €200 sometimes, but if the entire session is dedicated to such a behavior, like I explained you, we do have tolerance but not in the case the entire session is based on overbet.

    You do not have to be a lawyer, you just need to read the Term and Condition before playing on a casino. Ours are very basics and this 10% rule is very common. We are very transparent.

    Regards,

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