Magical Spin Casino Support and Complaints Thread

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Last post made 2 days ago by tough_nut
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  • tough_nut
    • Replied by
    • tough_nut
    • at Sep 06, 22, 08:33:02 AM
    • Yugoslavia Moderator 1232
    • online

    Thanks for this post from:

    Hello Hartman1992,

    The Casino Representative informed us that you will be paid out by the end of this week. Do update us if you get paid or let us know on this thread if we should assist you further and we'll contact them again. 

  • tough_nut
    • Replied by
    • tough_nut
    • at Sep 07, 22, 03:02:30 AM
    • Yugoslavia Moderator 1232
    • online

    Thanks for this post from:

    Hello Hartman1992,

    We've got the following information from the Casino Representative regarding your case: 

    "The player has been paid.  However, due to the recent fraud group from this region the account has been closed."

    Could you please confirm that you have been paid out? 

  • tough_nut
    • Replied by
    • tough_nut
    • at Sep 08, 22, 05:29:48 AM
    • Yugoslavia Moderator 1232
    • online

    Thanks for this post from:

    Hello Hartman1992,

    We still have not received your confirmation. Please let us know. 

  • Anchi
    • Replied by
    • Anchi
    • at Sep 09, 22, 02:41:25 AM
    • Serbia Admin 11235
    • online

    Thanks for this post from:

    Since we haven't heard from the player we'll mark this case as Resolved. 

  • Winner20231
    • Replied by
    • Winner20231
    • at Feb 08, 23, 06:34:39 AM
    • Norway Newbie 8
    • last active 2 days ago

    Hello I won 12.500 euro 2 weeks ago with this casino I verified my account waiting on my first payment of 2500 euro!

    The casino is silent and telling me to wait. I sent a email to the finance team and they are never responded. 

    Could you pleas take a look at this?

  • Berks
    • Replied by
    • Berks
    • at Feb 08, 23, 08:38:56 AM
    • Serbia Moderator 2165
    • last active 3 days ago

    Thanks for this post from:

    Hello Winner20231,

    Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you?

  • Winner20231
    • Replied by
    • Winner20231
    • at Feb 09, 23, 03:35:14 AM
    • Norway Newbie 8
    • last active 2 days ago

    It has been sent.

  • Berks
    • Replied by
    • Berks
    • at Feb 09, 23, 03:42:56 AM
    • Serbia Moderator 2165
    • last active 3 days ago

    Thanks for this post from:

    Hello Winner20231,

    Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

  • tough_nut
    • Replied by
    • tough_nut
    • at Feb 14, 23, 03:33:31 AM
    • Yugoslavia Moderator 1232
    • online

    Hello Winner20231,

    We've contacted the casino representative once more regarding your issue. Keep you posted on this thread. 

  • Winner20231
    • Replied by
    • Winner20231
    • at Feb 14, 23, 05:55:38 AM
    • Norway Newbie 8
    • last active 2 days ago

    Is there an update?

  • tough_nut
    • Replied by
    • tough_nut
    • at Feb 14, 23, 06:49:53 AM
    • Yugoslavia Moderator 1232
    • online

    Thanks for this post from:

    Hello Winner20231,

    We haven't received a response from the casino representative thus far. As soon as we hear back we'll update you on this thread. 

  • tough_nut
    • Replied by
    • tough_nut
    • at Feb 17, 23, 02:36:46 AM
    • Yugoslavia Moderator 1232
    • online

    Thanks for this post from:

    Hello Winner20231,

    The casino representative got back to us and informed us that they are still looking into your account session. They'll update us as soon as they hear back from their risk management team. 

  • Winner20231
    • Replied by
    • Winner20231
    • at Feb 21, 23, 07:57:41 AM
    • Norway Newbie 8
    • last active 2 days ago

    They paid me 2500. I am waiting for the next payment.

  • Berks
    • Replied by
    • Berks
    • at Feb 21, 23, 08:16:26 AM
    • Serbia Moderator 2165
    • last active 3 days ago

    Thanks for this post from:

    Hi  Winner20231,

    Happy to hear that you received first installment. Hope that next one will come very soon. 

    Keep us informed.

    Thank you.

  • Lottie48
    • Replied by
    • Lottie48
    • at Feb 25, 23, 11:21:19 AM
    • United Kingdom Newbie 12
    • last active 2 days ago

    Hi Benjamin I have sent numerous emails to Magical Wins support and received not a single reply. Please can you assist??

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