Magical Spin Casino Support and Complaints Thread

Last post made 2 days ago by tough_nut
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  • Hello please.. can someone answer my complaint about slottojam casino?? I updated my complaint but it has been many days since no one has responded and until today my payment has not been processed..


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  • This topic has been moved to Casinos . /onlinecasinobonusforum/casinos/withdrawal-99121-from-1bet-com-waiting


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  • Hello Hartman1992,

    The Casino Representative informed us that you will be paid out by the end of this week. Do update us if you get paid or let us know on this thread if we should assist you further and we'll contact them again. 

  • Hello Hartman1992,

    We've got the following information from the Casino Representative regarding your case: 

    "The player has been paid.  However, due to the recent fraud group from this region the account has been closed."

    Could you please confirm that you have been paid out? 

  • Hello Hartman1992,

    We still have not received your confirmation. Please let us know. 

  • Since we haven't heard from the player we'll mark this case as Resolved. 

  • Hello I won 12.500 euro 2 weeks ago with this casino I verified my account waiting on my first payment of 2500 euro!

    The casino is silent and telling me to wait. I sent a email to the finance team and they are never responded. 

    Could you pleas take a look at this?

  • Hello Winner20231,

    Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you?

  • It has been sent.

  • Hello Winner20231,

    Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

  • Hello Winner20231,

    We've contacted the casino representative once more regarding your issue. Keep you posted on this thread. 

  • Is there an update?

  • Hello Winner20231,

    We haven't received a response from the casino representative thus far. As soon as we hear back we'll update you on this thread. 

  • Hello Winner20231,

    The casino representative got back to us and informed us that they are still looking into your account session. They'll update us as soon as they hear back from their risk management team. 

  • They paid me 2500. I am waiting for the next payment.

  • Hi  Winner20231,

    Happy to hear that you received first installment. Hope that next one will come very soon. 

    Keep us informed.

    Thank you.

  • Hi Benjamin I have sent numerous emails to Magical Wins support and received not a single reply. Please can you assist??

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