mBitCasino Support and Complaints Thread

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  • Hello All!

    We are here from mBitCasino and Megawins Casino to help answer any questions you may have, as well as any support queries that you would like to have addressed.

    We are also available via live chat and email, both of which can be accessed directly on our site.

    As you may or may not know, we are a Bitcoin online casino. We are happy to offer a 100% deposit match bonus to all players as well as fast, secure deposits and withdrawals.

    You can visit us at mBit Casino and we look forward to assisting you with any and all needs in the future!

    Updated 1st March 2021 - Megawins Casino CLOSED

    Rated:

    5/ 5

  • Welcome to the forum! Thanks for being here to assist our wonderful members:)

  • Welcome to the forum...I will be over later today and make a deposit in good faith.

  • hello Welcome to the forum =)
    need i a bonuscode for the 100% deposit match bonus?


  • hello Welcome to the forum =)
    need i a bonuscode for the 100% deposit match bonus?


    Hi there,

    We have currently upped our first deposit bonus to a 110% instant match. All you have to do is go to live chat or e-mail after making your first deposit and mention code 'FREEBTC'. The bonus will then be issued to your account.

    Good luck in our games!
  • Can you tell me when your live chat is actually available?

    So far I have yet to see real live chat?

    I also just made my first deposit, and wish the match bonus would be credited way faster.  So far 15 minutes and waiting.


  • Can you tell me when your live chat is actually available?

    So far I have yet to see real live chat?

    I also just made my first deposit, and wish the match bonus would be credited way faster.  So far 15 minutes and waiting.


    Nothing makes my blood boil more than no live chat and when all of your wild signs go unused during a spin on a slot.  So.  Freaking.  Annoying.
  • Well my first request went ignored, so I decided to e-mail them again.  Apparently my deposit didn't qualify?  Because I got some generic answer about how some players don't like to play with bonuses.

    Kind of confused but ok, so I played what I deposited and decided until they actually have live chat that's online.  I think I'll stay away from here.  So far over the last week that I've been visiting there.  I have yet to see there live chat online.  Whether it be the morning or in the evening.

    Sure they'll respond to e-mails within the hour, but whats the point on saying come on in the live chat when it's never online.

  • Hi there Cheetahwind,

    Unfortunately our staff attendance is a bit lower on Saturday night into Sunday, but your account is now being issued with the 110% deposit bonus. To claim your first deposit bonus it is indeed required to either logon to live chat or send us an email if we're not there, both options are within the same functionality. Emails are responded to fast.

    Thank you for your feedback on our live chat attendance, this is very valuable to us! Regardless of the hiccups, we do hope you'll enjoy your gaming experience with us. Bitcoin is a very exciting development within the gaming industry and we're happy to be able to get the word out there through LCB.


    Well my first request went ignored, so I decided to e-mail them again.  Apparently my deposit didn't qualify?  Because I got some generic answer about how some players don't like to play with bonuses.

    Kind of confused but ok, so I played what I deposited and decided until they actually have live chat that's online.  I think I'll stay away from here.  So far over the last week that I've been visiting there.  I have yet to see there live chat online.  Whether it be the morning or in the evening.

    Sure they'll respond to e-mails within the hour, but whats the point on saying come on in the live chat when it's never online.
  • Well my first e-mail didn't get any form of a ticket response to it.

    My second e-mail had a ticket response, then I got a reply about 2 hours later.  Telling me how apparently I still needed to make my first deposit.  So I was like ummm well it's been made, why can't you see it.

    So then I e-mailed a third time.  This time the e-mail went unanswered until early this morning, by this point I had already played my original deposit.

    While 2 hours isn't bad response time for support, just the response I got was unexpected like they didn't even look at there screen to see in fact that a deposit had been made.

    None the less I can report my deposit bonus has been credited finally.

    Thank you for your response

  • That is indeed very unfortunate. It seems a misunderstanding may have been at the root of the initial reply you received, such as the rep not realizing the deposit had already been made and rather responding to an inquiry about the bonus. In any case we sincerely apologise for the treatment you received and are happy to report that these things are an anomaly.

    If there is anything else I can do for you at this time please let me know. I take care of VIP player support at mBit Casino and if you're ever in need you can reach me through laurence@mbitcasino.com.


    Well my first e-mail didn't get any form of a ticket response to it.

    My second e-mail had a ticket response, then I got a reply about 2 hours later.  Telling me how apparently I still needed to make my first deposit.  So I was like ummm well it's been made, why can't you see it.

    So then I e-mailed a third time.  This time the e-mail went unanswered until early this morning, by this point I had already played my original deposit.

    While 2 hours isn't bad response time for support, just the response I got was unexpected like they didn't even look at there screen to see in fact that a deposit had been made.

    None the less I can report my deposit bonus has been credited finally.

    Thank you for your response
    Rated:

    5/ 5

  • mBit No one is going to take you serious until you get live 24/hrs support. This is what sets BITCOIN IO casino apart from you.

  • While one would think that playing at practically the sister site to BitCasino.io which uses the same software.  That things would go smoothly.

    Let me tell you, with me being a middle of the night player and no access to live chat except for during day light hours.

    Makes it awfully hard to claim a reload bonus.

    So here's where my complaint comes in.  I've been in contact with Linda of VIP services now on several occasions.  Explaining that when a person plays in the middle of the night and there isn't any live chat.  How does one expect to get a bonus when there not online.

    There reply was live chat is online at minimum of 12 hours a day, and most e-mails are answered within 8.

    I kid you not you I've had several e-mails about wagering requirement and several other things gone completed ignored.  Now that I'm trying to get this reload bonus both offered by e-mail and my VIP.  There basically scolding me to no end for not following the rules.  Which yes they issued me a bonus, but it was for less than advertised.  How can you issue a bonus, yet it be for less?

    Until things improve here, I'm not going to recommend playing at this casino at all.

    Rated:

    5/ 5

  • Then I complain, and I kid you not within 2 minutes my balance is updated.  I'm not sure what happened, but either way I'm still not a happy camper that I've been jerked around this much.

  • Hi there cheetahwind!

    Thank you for helping us become a better brand through your feedback. I believe you have been in contact with our support operators during the day as well as email, and I apologize for the mixup in taking care of your bonus. Due to an increase in activity today we were unable to place the bonus in your account on time, and when you placed your initial request our support team was indeed not online. We are looking to change that in the coming period so it never happens again.

    In addition, I am happy to inform that the automation of our bonuses is almost ready for implementation. That will square away these types of issues and bonuses will be credited instantly.

    We hope to see you back at our casino in the future smiley

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