mBitCasino Support and Complaints Thread

I have made FOUR deposits within 24 hours,played the SAME game? LOST EVERYTHING within MINUTES! And the "rep" Mary keeps giving me lines of "I don't care if we ripped you off's!" WTHeck! 

This casino is RIGGED. $110 GONE for NOTHING. I am more than angry! 

I was DENIED any bonuses after depositing over .025 btcs and LOSING everythign within MINS! I am more than angry: this casino is a rigged casino and should be BLACKLISTED.I shall be posting a new post with my winning and losing bets! Let's see what LCB and all visitors thinks of this!

Sorry to hear that. Could you please provide me with your casino username? We're going to notify the casino rep.

I really don't care for their support agents either. They seems to be moody everytime I chat with them. I used to play here often but maybe once a month now. I get tons of we miss you emails from them. They have some horrible promos and reward system is awful. 

I didn't receive half of my bonuses since I've been playing. I went back and checked every deposit. Hopefully something will be done to rectify the situation.

The casino rep has been notified.  We're waiting for the reply. 

Hey mamagotit,

I'm sorry to hear that you had an unpleasant experience at our casino. Can you please message us your username so we can investigate what happened here?

Thanks,
mBit Casino

Hey Bernard,

If you can reply or send us a message with more details on which deposit(s) are missing a bonus, I will investigate it for you.

Thanks,
mBit Casino

I can say that I'm certainly not that horribly impressed with mbit Casino. I came upon it through what I thought was a fairly legitimate source, but after investing about 20 dollars. I found that it was video poker only, and the source that I used was simply a site that was involved in being only an advertisement canvasing site. Definitely a waste of 20 bucks.

Hey Redorangebacon,

We offer a wide range of games, including but not limited to:

• Slots
• Blackjack
• Baccarat
• Roulette
• Craps
• Dice
• Trey Poker
• Hi-Lo Switch
• Let it Ride
• & more...

Please feel free to PM the name of the source you're referring to and I'll look into it for you. Also if there is anything else we can do, feel free to let us know via PM or on the 24/7 live chat feature on our site.

Thanks.
mBit Casino

This casino doesn't seem to be very good with first impressions.  I'm basing this on my own personal experience as well as these recent comments. I can say that my first experience with a live rep prompted a rather lengthy rant from me that seems totally ridiculous now. First impressions may not be this site's best asset and I think that it's a pity, because mBit has become one of my favorite casinos. 

The most unique and attractive aspect of depositing at a bitcoin casino is that there is virtually no minimum deposit. I made several decent sized deposits here with less than impressive results.  My early live chat exchanges did exactly the opposite of lessening my frustration. I had decided I was not going to frequent this casino.  In a moment of boredom, I discovered that a bitcoin wallet of mine had a balance of $1.99. Long story short: Deposited  that change into my mBit account and eight hours later, I withdrew over $600 worth of Btc. The process took less than thirteen minutes from start to finish and the rep gave me a genuine sense that she was happy for my good fortune. 

My advise to you and others would be to go in light on the deposit and  then play your balance low and slow. Give it a chance, because you never know!

This is for mbit casino

I deposited 50$ with low fee by mistake it took 2 days to verify. After all i won 1000$ and the next thing i see is: "ALERT Your account is disabled." They claimed i did a double spent while my deposit had 52 confirmations. Do not use this site, it's the biggest mistake ever.

Could you please provide us with your casino username? 

Hey jcollins101785,

I found an account with the username "jcollins101785" and I don't see any deposits on the account. Can you please send the username or email on the account you are referring to and I'll be happy to look into it for you.

Thanks,
mBit Casino

Why is my deposit not showing up in my available balance? I can see it on my deposits page and blockchain shows it as verified. What's the issue here?

https://blockchain.info/address/3MKiHZVz9s4GSzT6ZXhKjXrVD5GUQop113

Please provide us with your casino username. The rep will be notified. 

Hey Jerry,

I see that the deposit was successfully added to your account shortly after the post. If there is anything else we can do, please don't hesitate to let us know.

Thanks,
mBit Casino

Hey I recently deposited .046176 into my new mbit account, the transation appeared for a while, but then my balance went back down to zero.

Please give me my bitcoin back. The email address associated with the account is garretttallen@gmail.com

The casino will be notified. Hope the rep get back to us soon. 

Hi there, Thank you for posting. It appears these funds were deposited during an upgrade of our wallet which was announced on site. Our system is still busy indexing those transactions at this time. We apologize for the inconvenience. Please email us at admin@mbitcasino.com with your transaction on the blockchain so we can locate it and send you a refund instead of having to wait for our system to update. Thank you.

I recently made a deposit and the funds are noted completed on my end but don't show up in my casino account with you guys. Wondering if you can look into my email is tp051293@gmail.com

Hey TYGUY93,

Our wallet provider was performing maintenance yesterday and this caused some deposits to be delayed. I looked at your account, and see that your deposit has arrived successfully.

If you have any additional questions, feel free to let us know.

Thanks!
mBit Casino

I want to give a shout out to Manon and Linda at Mbitcasino support as they totally made my day by coming through with some free spins (on Betsoft, what!!) after I responded to an email about my playing expierence so far at Mbit Casino. I'm a fairly new player of theirs (started this year), but I do deposit often, so I really appreciate them reaching out to me and making my day that much better. It was unexpected for sure, and that's how it should be, loyal depositors getting rewarded without having to ask. Keep up the good work guys :)

I completely agree, they have the best customer service! I love that they always reply quickly, and always resolve any issues (even tho they hardly happen) ALWAYS.

Like I sometimes forget to enter my bonus codes before I deposit, but I just msg real quick and one of them manually enters it for me! 

And this casino actually pays out often and quickly!

I did that the other day!! Totally forgot to add the Freedom Friday Bonus Code BEFORE I deposited (DOH!!) and went crying to live chat and I forget who, but they quickly added my bonus for me manually and didn't tear me a new one for being a bonehead!! I feel Mbit Casino gets some bad rep around here, but honestly, I like you, have not had one issue with them (except for not giving out more free spins, but that's notta real issue with the casino, now is it?!) and love playing there. I actually play the most at Bitstarz, but Mbit is number two fer sure!! Thanks for sharing your view about Mbit :)

I've got to give MBit some more love. I've been so happy playing here over the last month it's not even funny. I used to play mostly at Bitstarz, but I've switched over to playing at MBit more often and I have to say that I do not miss Bitstarz. The team at MBit has been so responsive to my issues, I've been surprised at the service they've been providing. I mean, just the quickness of their responses and how they hook me up with loyalty spins without me having to ask, is a breathe of fresh air. And the spins aren't on BGaming at the lowest bet value, nope, they are genuine Betsoft spins where you can actually enjoy yourself and possibly get some extra BTC to play with if you are lucky enough to cashout. Oh yeah, and they don't have the max cashout limits like Bitstarz does either, so spin away without worring about only being able to cashout .005 mBTC like you would at Bitstarz. Sorry Bitstarz, but lately you've been no fun. Policy or no policy, you've got to understand that you're not the only game in town, mmmkay?! I feel appreciated as a player at MBT and I just wanted to take a second to thank the MBit Team for taking care of me lately, so thanks guys :)

I just wanted to chime in here and say lately mbit has been my go to casino.  The live chat operators are always friendly and helpful.  They always pay when you win.  It is a casino that knows how to treat it's players.

Great choice jdpennyd!! I whole heartedly agree with you that mBit is also number one on my list!! I have to ask since you're a fan of mBit, have you asked to join mBits VIP Program?? You will love playing at mBit even more (if you can believe that) if you are treated to how great Linda, Manon and the rest of the VIP Care Team at mBit treats their players. I highly recommend you check them out if you haven't already. Thank you for sharing your expierence playing at mBit lately, I'm glad I'm not the only one who sees that mBit is "a casino that knows how to treat it's players".

i never got any bonus.. it said it would be automatic with my first deposit...? where is it?

Which bonus did you not get?? The welcome package deposit bonus or welcome package free spins?? I'm assuming you're talking about the welcome package from mBit. If you're talking about the deposit bonus, like 50% extra on top of your deposit, then if you haven't played with funds, go to live chat and ask them to add the bonus. But you gotta make sure you don't play with the deposit first, if you do, you're SOL. If you're talking about about the free spins for the welcome package, then I believe you get them staggered over the next few days. Like 20 a day for four days is usually how the welcome package free spins get issued at mBit and most other Direx Casino's out there. But, once again, if you go to the mBit site and navigate to the bottom right of the Home Page, you'll see an Orange Icon, hit it and ask chat where your spins are and they will tell you. All the ladies in live chat are extremely nice and super helpful. Good luck and great choice of Casino to play at!!

You can try to get in touch with their support and ask them what's going on with your bonus. If you still don't get it then please provide us with your casino username and we can notify the casino. 

I made a deposit of 0,01079796 BTC with a first deposit bonus and successfully won the bid, put 0.11818396 BTC for withdrawal, documents added at December 27, and added to them: December 29, 24 hours passed, but the withdrawal was not approved at 02 , 01, 2019 are still pending, although the rules state 24 working hours,
In the chat they say that the security service sent a request. Another working day has passed, but everything is in place
it comes down to the fact that they do not want to pay money

Nickname safon3

Hello safon3,

Thanks for providing us with your casino username. We've notified the Casino Representative. Keep an eye on this thread.

Cash Out made successfully without checking the documents, thanks for the help.

Hello safon3,

We're glad to hear that. Thanks for letting us know.

Dear LCB,

I would like to inform you about an ongoing dispute I have with Megawins casino.

Summary of the case:

On the 18th of September 2018 I made an account with Megawins casino. In that same week, I had my account verified by sending in copy of my passport, copy of utility bill stating my address, copy of bank card etc. The usual KYC procedure was completed, account verified and withdrawal requirements were met. At that point the casino knew I was from the Netherlands.

I have a gambling problem, and self excluded myself at many other popular casino's. Also from the same group, such as Bobs casino (24-07-2018) and Gunsbet casino (25-09-2017 for 1 year). 

Over a period of 2,5 months I played over 40.000 Euros at Megawins and lost it and then in the first week of December 2018 they closed my account. I never got an reply on the reason, and then I posted a complaint on Askgamblers, where they once stated, your account is closed in the first week of December because Netherlands just got restricted. This is untrue. https://www.askgamblers.com/casino-complaints/megawins-casino-severe-breach-of-terms-conditions-2.

If you look at their terms and conditions (last updated 3rd July), you see the following:

3.1.8. Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: USA and its territories, UK, Spain, France. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy

3.2.8. Customers from Netherlands are restricted from playing for real money and Bitcoins.

3.10. If you are a player from France, Spain, the Netherlands, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins.

In two of their terms Netherlands is a restricted country and in one of the terms it is not a restricted country. This is not consice and confusing for players. 

If you check the Antillephone license validator (Master License holder), it says the following: 

Excluded territories: Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of USA, Netherlands, France, Dutch West Indies and Curacao. Before reporting such non-compliance, please make sure the license holder is not operating under multiple licenses, allowing the legal operation in the above regions.

So despite being from the Netherlands and despite having verified my account in the first week of registration they let me play and wager huge amounts which I deposited through iDEAL, yes iDEAL. Another point to be noted.  

1. Their casino offered the iDEAL payment method. iDEAL is exclusively available to people holding a Dutch Bank Account. 95% of my deposits to this casino were iDEAL deposits. All iDEAL payments went through the following PSP they use: Stichting Escrow Icepay, that holds the money in an interim account which is a RABOBANK account. You are restricted by law to cater Netherlands, by your own terms & conditions and by your own license. Another point to be noted. The funny part is that by doing a withdrawal I also had to state bank address: Amsterdam

All along they knew I am from the Netherlands, but didn't bother, but let me wager huge amounts and then when they thought now we have robbed him enough they closed my account. This is extremely shameful. 

All in all, they were never allowed to accept players from the Netherlands, way before I got registered. Even offering the iDEAL payment method and even not closing my account after the KYC procedure. Their Master License Holder also said they have breached their license. Unfortunately no-one is responding. The operator kept on accepting deposits, through iDEAL, from a verified customer, although they were never allowed to. Megawins is not even responding to Askgamblers complaint thread, although they proudly display the 'ASKGAMBLERS CERTIFICATE OF TRUST' logo on their website. It is really shamefull. 

I have asked my total account info, all chat history as well through an official subject access request. I want to point out that this casino doesn't respect responsible gaming either. 2 times I had set up a monthly deposit limit of 100 euros, but they overturned it, by making one request to the chat! 

They took over 40.000 euros from me. My whole live savings, My family, my everything. They should have blocked me instantly, as they instantly knew I am from the Netherlands. Even my first deposit on te 18th of September was through iDEAL. The funny part is that they don't reply, but have already removed the iDEAL payment method from their website. I luckily made screenshots. 

So a small recap: 
1. Confusing terms & conditions (not concise, full of contradictions)
2. Offering iDEAL payment method (exclusive for customers holding a Dutch Bank Account, while Netherlands is restricted, by law, by their confusing T&C, by their license obligation. 
3. Letting me sign up on 18th of September 2018, doing the KYC procedure, verifying my account in that same week with copy passport, address verification through utility bill, copy bank card, BUT closing my account after 2,5 months.

Resolution:
I am willing to settle this matter with you, but I need a response. I am willing to withdraw all mails sent to dipfferent organisations and will refrain from taking other legal measures on international stage and media. 

I had some withdrawals amounting approximately 4.000. They can deduct this amount from the deposited amount. Every week they issued cashbacks to my account: They may deduct these cashbacks as well from my total deposited amount. We would be then talking about 35.000 euros. From this they may keep 20%. Meaning 7k. That would bring the amount to be returned to 28.000 euros. 

I am being very generous and want to settle this ongoing problem as this is a nightmare for me. They have been at fault all along, breaching every aspect of a responsible and honest casino. 

If we can agree on this I would be more then happy to sign any document to refrain from any legal prosecution and with withdraw all mails sent. 

It seems they don't have a proper team to handle complaints on social forums or elsewhere, handling player disputes/ complaints is non existent. They don't put customers first, but by breaching their license, and not adhering to KYC procedures etc, they mislead them and empty their pockets. 

Hoping that you can help me settle this case, as it has put me in a lot of distress. 

Hello Agha,

Sorry to hear that. Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your case.

My post is for Mbit casino reps.  I have had a similar situation both times I've deposited on this site.  I deposited, last night,  What amounted to about$ 7.50 or, 0.0004 bitcoin.  And, I did, click on a bonus, and my statement said, I had successfully claimed it.  However,  When I go into the casino,  under slots, and choose a slot.. which happened to be, THE ANGLER, my Balance,  was$ 2.60, in other words, two dollars and sixty cents.  I was only betting .20, coins.  or twenty cents.  I got a whole, 14 spins, at 20 cents each.  What happens to the rest of the money I deposited,  I went out after 14 spins.  That does NOT add up to $ 7.50.  This casino has shorted me on my deposit, both times I've played.  What gives?? please take time to review my account,  player, ID Msantos082574@gmail.com

Hello Melissa Santos,

Thank you for providing us with your casino username. We've notified mBitCasino Representative and asked him to post a reply in this thread.

Hi there,

Thank you for your inquiry. I would like to remind you first off that for immediate attention to your queries, we have live chat on the bottom right of www.mbitcasino.com that is available to you 24/7.

I have looked into your account and I see 19 bets made over the past couple of weeks, derived from a deposit of 0.001689 - the equivalent of $6.37. Please let me know if you would like to receive this history over email, I would be happy to send it your way. All the bets show the appropriate sizing. I hope this clears it up for you.

If there is anything else, please don't hesitate to contact us.

Thank you.

Hi, good afternoon. Best wishes for 2019. I was curious to know if Megawins has already responded to you over the case. Thanks!

Hello Agha,

Thank you and all the best to you too in 2019! 

We've been advised by Megawins Casino that your case is currently under review and that they will be respond to your inquiry once the resolution becomes evident.

Thank you for this information. It reassures me that Megawins is working on a solution to solve this case.

Hi good afternoon. Could u plz gently remind Megawins of the following:

The concerned issue is ongoing since 9th December 2018, almost a month has passed. My request to them is to conclude the matter kindly and refund the deposits. The matter has been clear and would appreciate that we now set the record straight and rectify things. All proof has been given and is justified. I would appreciate if they start the process of refunding the deposits. Thanks

hi all

i requested withdraw since  January 11 and  still waiting

everytime i contact support i got differents answer like:

-It should go through shortly

-sorry but during weekend days security presence is limited

-Our Security Team is only available Monday to Friday. They will get in touch with you via email for more information.

and the last answer was 

-There is a short security check being performed on your account, nothing to worry about it is a standard procedure.
Your cashout will be processed once it is finished. Apologies for the inconvenience. Thank you for your understanding. 

now iam a little bit worried 

mbitcasino

user

abuzmaster 

espflex@hotmail.com

Hello abuzmaster,

We've asked the Casino Reprsentative to check what's going on with your withdrawal. Keep an eye on this thread.

 thank you 
Sydney 

i just got email from them "KYC Procedure " i send all docs and let's see what next 

Thanks for letting us know abuzmaster. 

everything is okay money in

thank you for your support have a great day LCB community 

Hello abuzmaster,

We're glad to hear that. Thanks for the update.