MELBET Support and Complaints

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Hello,

We kindly remind you that the reason was provided by email and here on the forum as well. 

Your account was blocked for violating the multi-accounting rule. According to the Terms and Conditions, only the last deposit (the one that was not used to place bets) can be returned. 

Best regards,
Melbet Team

Subject: Formal Complaint – MELBET Confiscated Over $10,000 of Winnings After 75+ Days of Account Freezing

Hello LCB team,

I am submitting a formal complaint against MELBET for unjustly freezing my account for over 75 days, then closing it without legal justification and confiscating $10,600 in legitimate winnings.

My username is Abdelilah, and my MELBET account ID is 1***. The email linked to my account is lm****

At the time of closure, my total account balance was $19,400, consisting of around $8,800 in original deposits (made through an official MELBET agent in Morocco), and approximately $10,600 in profits earned through regular sports betting.

I fully complied with MELBET’s verification procedures, including:
    •    Submitting all requested KYC documents.
    •    Completing two video interviews, the second lasting over 35 minutes, where I answered more than 30 detailed questions about my identity, betting activity, and account history.

Despite my full cooperation, my account was frozen for over 75 days with no clear explanation. Then, MELBET abruptly closed my account, vaguely claiming a “terms violation” — without providing any evidence or specifying what rule I supposedly broke.

Even worse, they allowed me to withdraw only my original deposit while confiscating all of my winnings ($10,600) without legal basis or appeal process.

I have already filed complaints on other websites. I now turn to LCB to kindly request your help in escalating this case.

MELBET’s actions are unethical, non-transparent, and a direct violation of player rights. I respectfully request your assistance in pressuring the operator to return my confiscated winnings and to hold them accountable for their unjust behavior.

Thank you for your time and support,
Abdelilah

Dear Abdel2304,

First of all, welcome to LCB. 

We've forwarded your complaint to the casino rep and asked for further explanation. Please keep an eye on this thread for updates.

Thank you.

Hello Abdel2304,

We are sorry to hear that you have faced an issue with your account. 

To help us address your query effectively, please share more details by contacting our Support team at complaints@melbet.team 

Best regards, 
Melbet Team 

MELBET Is Hiding Behind Email – No Justification for Confiscating $10,600

Hello LCB Community,

Thank you for your platform. I must respond to MELBET’s message above.

They are asking me to contact them privately by email, but this issue concerns everyone. I already contacted them dozens of times, including full verification, long video interviews, and emails to their security team. In return, they gave me no explanation, no evidence, and then blocked my account completely — while confiscating $10,600 of my winnings.

Let’s be clear:

➡️ My total balance was $19,400

➡️ I deposited $8,700 via an official agent

➡️ They only returned the deposit and stole my earnings without any proof

➡️ They closed my account and denied me access to it

➡️ They rely on vague terms to avoid transparency and accountability

This is not a personal issue – it is a pattern of behavior that all players should be warned about.

I demand:

1. Public explanation for the account closure and confiscation
2. Return of my full balance
3. Transparency in how they treat verified users

To MELBET: Stop hiding behind email replies. The public deserves answers.

Best regards,

Abdelilah Hmamouch

MELBET ID: 12***

Hello Abdel2304,

We understand your concern. 

Your account was closed due to fraudulent betting activity. The deposit has been successfully refunded to you.

Please note that, according to the Terms and Conditions, the bookmaker reserves the right to refuse to accept a bet from any individual without explanation.

Best regards, 
Melbet Team.

Response to MELBET’s Vague and Baseless Accusations

Hello LCB Team and Community,

Thank you for giving players a voice.

I must respond to MELBET’s message above, which claims that my account was closed for “fraudulent betting activity” — without providing a single piece of evidence or explanation.

Let me clarify a few key facts:

🔹 My total balance at the time of closure was $19,400

🔹 I had deposited $8,700 through an official MELBET agent

🔹 The remaining $10,600 was my legitimate profit from regular sports betting

🔹 I underwent full verification, including multiple documents and two long video interviews, one lasting over 35 minutes

🔹 After 75+ days of waiting and full cooperation, they closed my account and returned only the deposit — without justification

If MELBET has proof of fraud, they should present it publicly — not hide behind vague references to their terms and conditions. “We can close accounts without explanation” is not an excuse to confiscate funds without transparency.

This is not just about me — it’s about how MELBET treats verified, cooperative users.

I now demand:

1. Clear evidence of any alleged fraud
2. A public explanation of the decision to confiscate $10,600
3. The return of my full balance or credible legal justification

Until then, I will continue to raise awareness of this injustice across all review platforms and regulatory channels.

Sincerely,

Abdelilah Hmamouch

MELBET Account ID:***

Email: lm****

Dear Abdel2304,

According to our Terms and Conditions, if the customer commits fraud against the bookmaker (holds multiple accounts, uses automated betting software, employs arbitrage betting, uses a betting account for anything other than placing bets, abuses loyalty programs, and so on), the betting company reserves the right to stop these fraudulent actions by:

canceling bets;

closing the bettor’s account and returning any funds deposited to the account; and

contacting law enforcement regarding an incident of fraud committed by the bettor.

For more information, please visit the Terms and Conditions section on our website.

We also kindly remind you that the deposit was successfully returned to you.

Best regards, 
Melbet Team.

MELBET Still Refuses to Provide Proof – $10,600 Confiscated Without Just Cause

Dear LCB Community,

I would like to publicly respond to MELBET’s recent message regarding my case.

MELBET claims that I committed fraud, but let me be clear:

🔹 I completed full KYC verification, including a 35-minute video interview

🔹 I used only one account, under my real name and ID

🔹 I placed regular bets on football – no bots, no arbitrage, no software

🔹 I deposited over $8,700 using their official agent in Morocco

🔹 My total balance reached $19,400, including $10,600 in winnings

After verifying everything, they blocked my account and only returned my initial deposit — while confiscating all my legitimate winnings.

🔸 They provided no screenshots, no logs, no proof of any fraud.

🔸 They ignored all my emails and requests for transparency.

🔸 Now they accuse me publicly without giving me any right to defend myself.

If MELBET truly had proof of fraud, they would show it. But they don’t. Instead, they hide behind vague terms and try to scare players with talk of “law enforcement” — a classic intimidation tactic.

This is not just my case — it’s a pattern of behavior from MELBET. Other players should beware.

I now request:

🔹 A public explanation with evidence

🔹 Return of my full balance ($19,400)

🔹 And intervention by LCB staff to hold MELBET accountable

Thank you,

Abdel2304

Dear Abdel2304, 

As previously communicated, your case has been thoroughly reviewed and concluded in accordance with our Terms and Conditions. Your deposit was successfully returned, and no further action is required.

We kindly ask you to refer to our earlier responses, as we are unable to revisit resolved matters.

Best regards,

Melbet team. 

Dear LCB Team,

I have recently received MELBET’s response claiming that my case has been “reviewed and concluded” based on their Terms and Conditions. Unfortunately, this reply demonstrates a clear disregard for my rights as a player and a deliberate attempt to ignore the core of the complaint.

⚠️ To this day, MELBET has failed to provide:

• A public explanation for the confiscation of over $10,600 in legitimate winnings.
• Any reference to specific terms or rules they claim were violated.
• Any evidence or justification supporting their actions.

What they have provided is vague language with no legal or factual basis — and it cannot be accepted as a resolution.

📣 Refunding the initial deposit does not absolve them of responsibility for seizing my profits. It is simply an attempt to avoid accountability. These actions represent a serious breach of player rights and undermine trust in the platform.

🔴 Therefore, I respectfully request that LCB, as a neutral mediator:

1. Refuse to consider this complaint resolved unless MELBET provides a clear, public response backed by evidence and specific terms.
2. Take appropriate action against MELBET for consistently ignoring the player’s right to transparency and fairness.
3. Acknowledge that this behavior seriously harms the credibility of all intermediary platforms, including LCB itself.

I am a fully verified player who complied with every KYC request, including multiple video interviews. Despite this, my account was unjustly closed, and my winnings were confiscated without a single valid explanation.

I remain firm in my demand for the full return of my legitimate balance and will not accept this complaint being closed until the full truth is exposed.

Sincerely,

Abdelilah Hmamouch

(MELBET Account ID: 1****)

Dear Abdel2304,

Please refer to the casino rep’s earlier responses, where an explanation was provided along with the mention of a T&C violation.
We have contacted them again and requested proof regarding this claim, and we will update you as soon as we receive a response.

Thank you for your patience.

Dear LCB Team,

Thank you for the update and for following up with MELBET on my behalf.

I would like to kindly confirm that, until now, I have not received any specific explanation, nor have I been shown any proof of a T&C violation from MELBET’s side. 

I fully support your request for documented evidence, and I respectfully ask to be informed and provided with any such proof as soon as it becomes available, as this is crucial to my ability to defend my case.

Thanks again for your continued assistance.

Kind regards,