MELBET Support and Complaints

Hello tonyxc,

According to our information, they have a valid license, however, we are going to double-check this and let you know.

Hey LCB team,

I move to have Melbet blacklisted as a rogue casino. I made a deposit to my Melbet account 1/6/2021 which was not credited. I have made multiple attempts to contact them but they gave no response, including not responding to a AskGamblers complaint I submitted against them.

>link removed by moderator Sydney

This is not the first time they have not credited a deposit to my balance, but it is the first time they have no responded to my complaints and recitified my issue(as seen here in this thread). They have flaunted their disregard for my complaints and I think they pose a risk to all gamblers if they continue to be endorsed on LCB.

Please assist.(see attached files)

Hello mead0wlea,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Please note that we don't have anything in common with AskGamblers and how they deal with the complaints on their forum. Make sure not to post the links leading to other gambling forums as this is not allowed. 

Thank you for your understanding and cooperation!

Apologies for posting a link to AG. I only posted it to substantiate the claims made in my post and to show proof of a previous mediation with me of which they have not been responsive.

I will forward my username as instructed.

Hello mead0wlea,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello mead0wlea,

We're looking into this issue. We'll try to help you as soon as possible, please wait a bit.

Yours faithfully,
Melbet team

I would like to lodge a formal complaint against Melbet Casino regarding their failure to process my withdrawal request and provide adequate customer support. On 22.02.2024, I initiated a withdrawal of 69278TRY($2225) from my account. Despite providing all the necessary documentation for verification, including identification and proof of address, my withdrawal request has been repeatedly denied without valid justification. At this point, my account balance stood at approximately 273773.73 TRY (about $8750), reflecting not only my initial deposit but also the winnings I had accumulated through my betting activities.

Furthermore, the customer support team has been unresponsive and unhelpful in resolving this issue. I have contacted them numerous times via email and live chat, but each time I receive vague responses and no concrete solutions. This lack of communication and transparency is deeply concerning, and it has left me feeling frustrated and disillusioned with Melbet Casino's services.

I kindly request LCB (Latest Casino Bonuses) to investigate this matter thoroughly and take appropriate action against Melbet Casino for their failure to adhere to their own terms and conditions. I urge them to prioritize customer satisfaction and ensure that my withdrawal request is processed promptly and fairly.

Hello Sertaç Yücedağ,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello moderator,

First of all thanks for your interest. Today, something happened strange. I connected to the live support and the told me to send emails via gmail. I always sent emails from my hotmail address which is recorded to my Melbet account. Then, I tried to send an e-mail from my gmail address. Surprisingly, I got a reply from them after 10 mins. Then they told me they can't help me from different e-mail address. I explained i tried to reach them from my hotmail address by my e-mail pictures. After that they requested some pictures for verification finally. Lastly, they told me to wait and i am in KYC process. I will inform news when i get a new e-mail from them.

Hello Sertaç Yücedağ,

Thanks for sharing your casino credentials with us!

We have reached out to a casino representative to inquire about your case.

If you get any news before we do, please update us.

Keep you posted.

Hello again,

Last news: I have been paid all of my winnings! Thanks for your attention

Have a nice day

Hello Sertaç Yücedağ,

We are so glad to hear that and thanks for the update! We will mark this complaint Resolved.

Enjoy your winnings! 

Can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

I can help you if your account is verified

Assalamu alaikum sir, it has been two months since my account is blocked, I have submitted all the documents, I deposited Rs. 11,000, please give that, you are not letting me withdraw the deposited amount, please let me withdraw my money

Hello Muhammad Fiaz,

First of all, welcome to LCB.

Could you please provide us with more details about your case? Have you perhaps received an explanation from the casino as to why your account was blocked? Did you claim any bonuses? Was your account verification successful?

Thank you.

Hello Muhammad Fiaz,

Do you still need our assistance?

Thank you.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

Melbet is the biggest scamming bookmaker site. Do not deposit because you will never be able to withdraw 

Hello Bruce McClune,

First of all, welcome to LCB.

We are sorry to hear that you had a bad experience with Melbet Casino. If you have a specific issue with this casino and need further assistance, we are here to help.

Deposit are made into melbet using gaming account 1010698335 payment to melbet was immediate. I have contacted all the involved in the payment process they have confirmed with proof that the paymnet is release to melbet the very same time.  Its been a WEEK  now i am regularly trying to get answer and they say the specialists are busy with my issue. And i dont understand what is the issue and they dont explain as well. Meanwhile every other party involved have confirmed melbet has recieved the payment. But melbet has never credited my acount seems like they are trying to scam me.

Kindly help here 

Hello Rashid Haider,

First of all, welcome to LCB.

Sorry to hear that you facing this kind of issue. Thank you for providing your casino account ID, could you please also send us your casino username or email address that you used to register at the casino via private message so we can forward it to the casino rep and check your account? 

Thank you.

Hello Rashid Haider,

Do you still need our assistance?

Since we haven't heard back from the member we will consider this case CLOSED.

I hope this message finds you well. I am writing to express my concern regarding my account verification process. I have provided all the required security documents, including my bank statement and a picture with the cardholder's name, confirming that I used my son's Mastercard for deposits. I have also sent the picture of the card with hidden CVV and partial card numbers, as requested It has been 27/28days since I submitted all the necessary documents, but I have yet to receive a resolution. Five days ago, I was informed that additional time was needed to process my request. However, even after this period, the issue remains unresolved. . I have provided all the authentic documents to verify this. I kindly request you to look into my issue and process my withdrawal as soon as possible. My account ID is 633006187 I have also included all our conversation messages. Please kindly review them. There is no problem, and I have met all the requirements. Requested Documents: Provide us with a photo of the bank card 539949******9673 (both sides), the bank card number can be hidden except for the first 6 and last 4 digits, and the CVC code on the back can also be hidden. Me: Given Provide us with photos of the passport or ID card (both sides) of the owner of this payment method .The owner of the payment method 5399499673 should make a selfie holding the document near the face. Also, the owner should hold an A4 piece of paper with the following text: "I confirm transactions from payment method 5399499673 to the gaming account 633006187 and I have no financial claims," written on it. All data should be fully and clearly visible in the same photo. The sheet of paper must be signed by the payment method owner and include the current date. Me: Given with my son's picture holding his identity and bank card in hand with the note. Response from your team "Dear user, it took additional time to process your request. We are sorry for the inconvenience. Information about the results of the check will be sent to you via this email address. All requests are processed in turn. Please wait, you will get a notification. The information is being checked by the specialist at the moment, wait for the answer, please." Now, when I ask for an update, I receive the same reply every time. Already 80 emails have been exchanged between us, but I haven't received a solution even after 27 days. This issue could have been resolved within two days. There is no possibility of saying that the payment was made by a third person. there is no possible it to say this is a third person account when this is our family business account and I have provided all the last message From melbet team We have escalated your case; it is currently awaiting a reply from a payment system (the one that you used to withdraw funds) I request you and melbet reprentive I am really depressed my favourite IPL season ongoing now bit I cant stake I request you to speed up the process as I already sent all requested docoment I would aappreciate your help and contribution on that With best regards

Disputed amount: 615502৳

Casino: MELBET Casino

Case #: 3062

Hello,

Your account is blocked and is being investigated by our Security team. Once the investigation is finished, our colleagues will inform you.

Thank you for your patience. 

Best regards,
Melbet team. 

Boss I am waiting for about a months Its really stressfull Even I provided all the document Is there no option for speedup the process and provide an reminder,  can you please tell me how much time needed to get a sulotion 

Ohh no  My account blocked already  but why,, I provided all requested docoment  about 1 momth ago , I am hoping for sulotion from you, 

Thats really painful news for me , normally I saw that no one got block just withdrawal stopped then it solved by security team after giving all docoment. Boss thats really painful.

Is there anything I need to do to solve this Problem 

hello I am waiting for your response kindly appreciate your help if if possible provide some information say something about the current status 

I have already waited for about a month after  submitted all the requested documents. If the payment system does not reply for a year, am I expected to wait that long? How is that possible?

As your customer, I believe my issue should be taken seriously. I feel extremely frustrated and depressed because no solution has been provided yet. I have seen cases where others received resolutions within a day. As a regular user of your site, waiting for over a month is unacceptable. This issue can be resolved within hours, or at most, in 2-3 days—so why is it taking so long?

I have always enjoyed using your platform because I feel comfortable here, but due to this issue, I am missing my favorite IPL season. I expect a fair resolution from you. Please escalate this matter again and send a reminder to speed up the process.

Looking forward to your prompt response.

Best regards,

100%  sure melbet is a scam they scammed with me. 

They took 5000$ from me with my 3000$ deposit 

Melbet scammed with me 

Last update:

Hello,

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of Melbet Company:

Should the bettor commit fraud in respect to the bookmaker, the company reserves the right to stop such actions by:

bet cancellation made in such a way;

filing a claim to a law-enforcement agency.

This decision was made after close investigation of the situation by our Security Service.

Based on the results of the investigation, we have reasons to believe that all bets on sporting events from this gaming account were made in violation of these rules.

We ask you not to create accounts in our company.

Due to the fact that your actions are the most rough violation of rules of our company, the decision about stopping the collaboration with your is final and it can not be reviewed.

All requests from you on the topic of blocking will be ignored.

You can withdraw the deposited sum only.

Said THIS 

But they take all the balance which even all of my deposited balance 

I deposited around 300000 lacs tk + in some days 

They pay me only 24000 tk by saying this 

And they also blocked me.. 

They dont have any creditable prove that how I make violation if I did then atleast they should pay me the amout of money what I depisited its Really unethical , illogically they took my all depisited money

Dear Bajesele340,

We have contacted the casino rep regarding your latest post and asked them to provide a detailed explanation and any evidence related to the rule violation they mentioned to you.

Please keep an eye on this thread for further updates.

Thank you for your patience.

Hello,

If the customer commits fraud against the bookmaker (holds multiple accounts, uses automated betting software, employs arbitrage betting, uses a betting account for anything other than placing bets, abuses loyalty programs, and so on), the betting company reserves the right to stop these fraudulent actions by:
canceling bets;
closing the bettor’s account and returning any funds deposited to the account; and
contacting law enforcement regarding an incidence of fraud committed by the bettor.
The security service may verify the bettor’s account via video call. To verify the bettor, the Security Service may request the necessary identification documents and documentation regarding account deposits.

For more information, please visit https://melbet.mobi/en/information/rules/2.

Best regards,
Melbet team. 

What about my deposit???  I deposited around 3 lacs tk (300000)  and you Returned me just 24 k (24000)  thats clear scam, you said that the sum of deposit will be returned but i dont get the Return my deposit,  And I disagree with your violation I did not take part any bonus promotion and beside this there is no violation of bets ,  if you have any prof provide here,,  and give my deposited amount atleast you can take my own money like this,  forget about profit but you should pay my own money,  is not right?? 

They dont have any creditable prove that the violation of bets if the option open for me to bet in sports than definitely I will do that how It can be violation??  I just normally continue staking bets  and I deposited around 350 k bdt where You paid me Just 24 k  but when I compaints the balance was 615 k  bdt and even my last deposit also 38 k how you can pay me just 24 k??   Provide the prove here the sum of deposit  and withdrawal ,  directly you scammed with me,  I will complaint your licence authorities and in our indian you tuver community if I dont get my own deposit amout 

Calculated the deposit amounts and withdrawal amount  then I shoud get remained amouts thats my own money not yours

Its a clear scam with my deposits 

I swear to you that this injustice and you eatted not only my winnimg amout also my deposited amount I swaer to you that this scamming Will cost you 100 time  compare to my deposit   lets see   You not only eat my money you eatted your reputation

Melbet is one of my favourite casinos to play at and has been for a few years now due to their huge range of slots but the instant cash outs is what I like best:)

They scammed many People even by paid reviews they Don't get 3.5 start in Trust pilot,  they are real scammer after taking 1 month they scammed me, dont provide any solution and also did not paid by winnings even not only winning they steal my own deposit amount. 

Hello Teliah,

Thank you for your kind words and positive feedback. It means a lot to us to know that you had a great experience.

We wish you a nice day.
Melbet team 

Dear Abu,

Your account was blocked for violating the multi-accounting rule. According to the Terms and Conditions, only the last deposit (the one that was not used to place bets) can be returned. 

A refund of 24,000 TK has already been processed and returned to you

Best regards,
Melbet Team

Dear Bajesele340,

Could you please confirm if you have seen the rep's response?

Thank you.

Since we haven't heard back from the member and we have a response from the casino rep, we will mark the case #3062 RESOLVED.

Hey LCB team,

I move to have Melbet blacklisted as a rogue casino. I made a deposit to my Melbet account 1/6/2021 which was not credited. I have made multiple attempts to contact them but they gave no response, including not responding to a complaint I submitted against them.

>link removed by moderator Sydney

This is not the first time they have not credited a deposit to my balance, but it is the first time they have no responded to my complaints and recitified my issue(as seen here in this thread). They have flaunted their disregard for my complaints and I think they pose a risk to all gamblers if they continue to be endorsed on LCB.

They dont have any creditable prove that the violation of bets if the option open for me to bet in sports than definitely I will do that how It can be violation??  I just normally continue staking bets  and I deposited around 350 k bdt where You paid me Just 24 k  but when I compaints the balance was 615 k  bdt and even my last deposit also 38 k how you can pay me just 24 k??   Provide the prove here the sum of deposit  and withdrawal ,  directly you scammed with me,  I will complaint your licence authorities and in our indian you tuver community if I dont get my own deposit amout 

Hello Bajesele340,

We noticed that the first part of your recent post appears to be copied from another member’s complaint from 2021. Your complaint is here.

The casino representative did respond at the time and explained that your account was blocked for violating the multi-accounting rule. They also stated that only your last unused deposit was refunded, and that this was their final decision regarding your case.

We will forward your latest message to the casino rep and ask them to review it again. However, based on the nature of the case and the previous communication, it doesn’t seem that much more can be done.

Thank you for your understanding.

I am waiting for me show with this platform also because and when I the limitation level and I withdraw some a lot of money from there around $1000 who is the deposit of $100 that time there is made by accounts Limited and they stop me for giving my payment 

I don't know why but every waiting platform they have they have The curiosity they have the option that user was not earn March money from there platform definitely they will stop it after a moment I don't know why they make it happen 

I want to request you that place provide the details and provide the information that how much we can we can earn from you other how much after that you are stoppage this is not right that if someone win that your stop find someone that time you will get money 

about ago around 5000 was stolen by the quotes same RS 5000 USD stolen by the quite similar operator who is name Melbet bhai I am asking the know your customer care I see verification and their just delaying my process every time now this happened with me with your side