MonteCryptos, Jack21 Casino

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Last post made 1 year ago by MelissaN
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  • Ladies & Gentalmens, here comes the Count of MonteCryptos Casino!
    I am flattered from the opportunity to be the first person who will welcome you in our county! Here with the help of LCB we are going to ensure that all of our guests will enjoy and have fun at MonteCryptos.

    If you are in a mood for a new challenge, we are definitely the right place! Here you will enjoy a unique level up system, which could take any type of player from a guest to a reputable Barons! Furthermore for the most passionate players the competition will be a bit longer but they will gonna enjoy huge benefits as soon as they become Kings or Emperors in the Casino World of MonteCryptos!

    Further info you can find at the detailed review of MonteCryptos here.
    Looking forward to hear your feedback!

    Your Sincerely,
    Count Monte C. 

    Updated 23rd Sept 2020: Jack21 Casino added to the LCB lists

    Rated:

    5/ 5

  • Welcome to LCB forum! Glad to have you here to assist our members! heart

  • Welcome to LCB Count Monte C.! Thank you for being available to assist our members! smiley

  • Welcome to the forum! smiley

  • Thanks for the warm welcome my dear LCB guys! Let's make sure to provide the best supp to your players here! Cheers!

  • Welcome on board. Happy to have you here. heart

  • Welcome to the forum

  • Biggest joke ever lol Joined a longer time ago, using the promotion link for 11 Freespins on signup.. Well , First of all I didn't receive any kind of Activation Link. Then of course, when i did try to log into my account ''activate your account''.. The Problem... It seemed like the whole Page was still a complete technical mess, because the Chat wasn't working at all. After countless attempts of contacting the chat & what not.. The chat finally was available & they activated my account or did resend the email (decades after joining tho) When I asked for the Freespins they seriously did tell me that they won't be available for me because they already did expire... ...like its my fault that your software was a pile of shit back then lol

  • Darkobert590 wrote:

    Biggest joke ever lol Joined a longer time ago, using the promotion link for 11 Freespins on signup.. Well , First of all I didn't receive any kind of Activation Link. Then of course, when i did try to log into my account ''activate your account''.. The Problem... It seemed like the whole Page was still a complete technical mess, because the Chat wasn't working at all. After countless attempts of contacting the chat & what not.. The chat finally was available & they activated my account or did resend the email (decades after joining tho) When I asked for the Freespins they seriously did tell me that they won't be available for me because they already did expire... ...like its my fault that your software was a pile of shit back then lol

    Indeed that sounds like a terrible experience friend... Really sorry to hear that! Please provide your username as privet massage and I will check this asap! 

  • Done 

  • Darkobert590 wrote:

    Done

    Short update regarding our player - Darkobert590 

    The registration bonus he was seaking was credited to him now! Hope everything is fine now! 
    Enjoy your time at MonteCryptos Casino! All the best! 

    Rated:

    5/ 5

  • Hello, I am having issues with Montecryptos casino. My winnings of 1100 eur were taken away. Here is the story: I made a withdrawal of 700 eur 2 weeks ago, I was waiting for the withdrawal for 12 days and finally I received it. I still has 70 eur left on my account, so I continued playing. I lost it, deposited 60 eur, lost it again, deposited 90 eur and was lucky to increase my balance to 1200 eur. I requested a withdrawal of 1100eur. Now I received an email saying my 1100 eur was taken away. I was told that you the casino sent me an email on 20th of March asking me to withdraw my 70 eur and they would close my account. At the beginning I thought that is nonsense but actually that is correct, I did receive such an email. However, I did not even open that email until today, the email does not even show that it came from montecryptos (until you open it) so I do not open such emails, I just saw an email from neteller saying I received funds from Mountberg Limited. So in my opinion if I was not allowed to play I should not have been able to make a deposit. And actually nobody said that I am not allowed to play, the email says I have to withdraw my 70 eur before the account gets closed. So as I can see it, if the casino did want to close my account they could have 1. made the withdrawal manually by themselves and closed it 2. could have disabled deposit function 3. could have given some message when I log in. None of these things happened. So I kept playing and depositing and won some money and now they are saying they are taking it away. I don't think this is fair at all. And once again, I was not told that I am not allowed to play or make the deposits. Of course, if I would have seen that email I would have made the withdrawal and that is it. But the casino should put some better effort if they want to close customer's account, not just write simple sentence at the end of the email which actually says at the beginning "your withdrawal request has been approved". It wouldn't be a surprise that even if I opened the email I wouldn't have noticed that last sentence at the bottom of the email. Now the casino is saying that it is their final decision and that is all. But I will not leave it like this because that is completely unfair behavior.

  • Sorry to hear that, laurislatvis. 

    Could you please tell me what country you come from? In this case, if you come from a prohibited country, they need to return your deposits.

    We will also need your casino usernme so we can contact the casino and ask them to look into your case and tell us what seems to be the issue. Could you please private message me your account details?  

  • Thanks for the reyply, I private messaged you. I am from Finland, as far as I know it is not prohibited. I have the account with the casino for almost a year.

  • laurislatvis wrote:

    Thanks for the reyply, I private messaged you. I am from Finland, as far as I know it is not prohibited. I have the account with the casino for almost a year.

    Thanks a lot for your feedback. We got your username, the casino has been informed and they are currently looking into your account. Please keep an eye on this topic. Hope it will be sorted soon. 

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